REALLY disappointed in Broadstreet Bank's drive-through location in Mineola today. I waited literally 20 minutes in line in the drive-through to make a $1,200 deposit with only one car ahead of me. Then when I finally got to the window, there was no apology for the long wait. To add insult to injury, the teller gave me a "miniature" thermal receipt for my deposit instead of the standard full-size deposit receipt they normally give you. That receipt didn't even show the current balance as it normally does. What's going on, Broadstreet? read more

I can't say enough about how well I've been treated since opening my account. The customer service at this institution is on point. Shout out to Kayla at the Mineola Branch! She is so helpful and kind. It is so nice to get good customer service -this is a bank that values its customers and their needs! read more