We called for a door with 2 sidelights quote. We had Steve Matika come out to give us a quote. He stayed for 2 hours. Did not give us a price. He told us that he had to send us a quote via email. That was strange as everyone that came after him gave us a quote on the spot. He told us he would send the quote the next day and he was going to drop off a sample of the color sample as well, as he lives very close to us. The next day he did not show up. The quote was never sent. We have not hear from him since we saw him at our house. Very unprofessional!!! What a waste of time! I guess Brock Windows and Steve Matika don't care about quotes, sales and good customer service!!! We got a great quote elsewhere and we are getting our new door installed next month! Thanks for nothing Steve and Brock Windows and Doors!!! What a wonderful prctice for your potential new customers! read more

some good installers. some not so good. currently we have a service issue with our front door. it has been months since we tried to get through to Brock. just recently received response asking that we send fault issues and photos which had already been sent. read more

I requested a quote on several windows and doors. Initially, I was very impressed with the salesperson who came out to discuss the project. He was knowlegeable and professional. I was assured that I would recieve the quote within a week or so. 3 weeks later - NO QUOTE. I called the office and was told they would get the salesperson to follow up - NO RESPONSE. I emailed the salesperson directly - NO RESPONSE. Terrible customer service. read more

Dealing with Brock was a complete nightmare. After our spring 2018 installation was delayed by over two months, they showed up with a sliding patio door that didn't fit, a basement window that couldn't be installed because it might cause damage to our ceiling (?), caused $1,100 in paint damage in one of our rooms, and left caulking and other debris strewn all over our front yard. To this day, over a year later, we are still waiting for them to install the patio door and basement window that they had contractually committed to. Instead, Brock has opted to send my wife and I to collections for the final $5k payment (of a $26k job) we retained given the project wasn't completed. Oh and all the "customer service managers" involved in the process conveniently ignored us every step of the way. Even after writing Mike Nolet, their president an email earlier this week pleading our case we have yet to hear back - yet the calls from collections continue. Wouldn't recommend them to our worst enemy! read more