Thank you for taking the time to respond to my review on google. Unfortunately, your reply has…read moreadded to the discomfort of my experience rather than helping to resolve it. As someone who works in management and customer service, I was hoping for a professional, empathetic, and apologetic response that acknowledged my concerns. Instead, the tone of the response felt defensive and dismissive, which was disappointing. My original review was written professionally and with the intention of voicing my experience in hopes of constructive improvement. I have nothing personal against anyone at the clinic. However, being met with hostility rather than understanding does not reflect the level of care, respect, or professionalism patients should expect--especially in a healthcare setting where feeling safe, heard, and respected is essential. I would also like to clarify the statement regarding my insurance. I was very clearly informed that I was waiting due to a clean room, not because of insurance-related issues. Referencing my insurance instead of acknowledging this miscommunication further demonstrates a lack of accountability. Additionally, mentioning having a biracial child does not negate or invalidate my experience. While representation and inclusivity are important, that statement raised additional concern, as it does not address the issue at hand and should not be used as a defense against a patient's lived experience. There are many free and accessible resources available that offer guidance on responding to reviews from a professional, business-oriented perspective rather than from a place of personal emotion. Utilizing such tools could help ensure future responses are constructive and aligned with best practices in patient care and customer service. I am sharing this feedback not out of malice, but in hopes that the clinic will reflect, take accountability, and move forward in a way that ensures all patients feel understood, respected, and safe.

Love Black Oak Clinic, Megan Black is so inviting and knowledgeable when it comes to cosmetic…read moretreatments! I always love how it turns out. So happy she's here in Broken Bow!

Very courteous and very quick. In and out with meds from attached pharmacy all in about 30 minutes!read more

We are from out of town and needed a doctor urgently. We walked in and were seen within 15 minutes…read more All the staff and Dr. McHenry were wonderful, so helpful and the pharmacy attached is an even better plus!! We highly recommend this office to everyone from Broken Bow and those passing through.

Wife and I celebrated our 5 year anniversary here today. Annette was our therapist and she did an…read moreamazing job. We elected the 2.5 hour single/double. Allowed for some great relaxation between massages. Very professional. Very clean. Absolutely worth the trip just for this. Highly recommend.

I'm only giving it 2 stars for the strawberries. My cousin and I went and my cousin had a panic…read moreattack after explicitly telling our massage therapist (yes 1 for 2 ppl, ugh) that she was claustrophobic. This didn't stop the therapist from making her immobile on the table due to the towels and causing her to freak. I was on my back for at least an hour and have had back problems ever since because of this "massage". My cousin also had fresh tattoos that she didn't want touched, regardless our therapist slathered the tattoos with salts which has caused problems. At least my cousin and I bonded from our trauma that this massage caused. The cherry on top? Having to water board ourselves in the shower after to get that freakin butter out. We weren't even warned, but hey the free towel and the mediocre desserts were worth it. Also be warned that the house looks like Mrs. Clause from hell threw up on it. Why was there a Christmas tree up in July? Some people call it "quaint" I call it horrifying.

I would give this place a zero if could the ladies that check you in are very rude as ever in…read moreother words they treat you like shit The waiting for someone to see you is slow they have let Two people die in the waiting room and they could have cared less so if you was to live I suggest that you go to Paris or texarkana to get help

I had to take my son to the er his face was swollen the nurses did a great job I would give them 5…read morestars but as for the Dr he was very rude and didn't really want to hear what I had to say he didn't even touch my child just examined him from afar and then told me he just needed some antibiotics and sent us home mccurtain memorial just needs better doctors and to study home on how to treat things differently there more of a patch me up station if you have anything major I suggest you go somewhere else

Best doctor in the county, hands down! Lauren Roberts really cares about her patients and takes the…read moretime to see what you need, whatever the case, mental or physical. I wont go to anyone else as long as she is in practice. I also recommend sending any of your love ones there. Just one visit and you will see how she is a grade above the cut!

From the owner: I offer Primary Care (all ages), Functional Medicine options, IV therapy cocktails, Hormone…read moreReplacement (male and female), Weight Loss options, Infertility Treatment, Women’s Health, and treatment of both Acute and Chronic conditions. I am accepting AETNA (Medicaid&Medicare), AARP, Mutual of Omaha, Cigna, Old Surety, Healthchoice, UMR, Humana(Medicaid&Medicare), BCBS, Tricare, Soonercare, Basic Medicare, Simplan(Multiplan), United Health, Kempton, and OKComplete Medicaid. DOT physicals coming soon!