I looked into this place for my mom to live and taken care of too! Never in my wildest dreams did…read moreI think this place was possible nor did I know how wonderful the experience would be for her and our family. From the first time I stepped into this beautiful place of warmth, cleanliness, and family, my mom and I felt welcome. So grateful!!

I would give this place zero stars if it was possible. I worked there for a time and got completely…read morediscriminated against and then cycled out and replaced like garbage as an employee. I was recovering from a mental breakdown just trying to get back on my feet when I took the job and they completely did not understand that. And found stupid reasons to write me up, fire me and push me out the door. Making my situation worse than it already was when I had an apartment to pay for. I loved the residents but they will get rid of you quickly if you don't fit thier exact mold . Do not work there!

I wanted to give Vibra Hospital and its staff the greatest Thank you!! My loved one admitted on a…read morevent, trach, feeding tube, and so weak from extended hospital stay, after battling cancer, and after some bumps in the road God and Vibra has pulled thru saving his life and week after week miracles truly came thru, thru God and our Vibra Heroes- my loved one is OFF the vent, trach is out, he is able to walk with help, still has a long road to fully recover but by God's grace and Our Vibrancy Heroes- he has progressed amazingly!! Thank YOU VIBRA!! Thank YOU GOD for All you do! Keep shining YOUR light and guidance thru all these Vibra Heroes!!

This was not the facility I wanted my father to go to. He chose it because he wanted to be close to…read morehome. I knew he would get sub par care there and I was right. First off let's discuss the visitation policy. You have to make an appointment 24 hours in advance to see your loved one. You can't bring any bags or purses in. Am I visiting a hospital or a prison? They said it's Covid protocols but all Covid restriction have lifted in every health care facilities and as far as I know my purse doesn't cough. They want 24 hours notice so they can make sure your family member looks like they are taken care of. Let me say that there was some staff members that were wonderful, patient and kind. Respiratory therapy, PT and OT were great. I admit my father is not the easiest patient but when you have no ability to communicate with people behavior is the only way you have to get the point across. He is vent dependent and unable to speak. Speech therapy was non existent. She gave him a thick binder he had to flip through to get to what he wanted to say and gave him a card with the alphabet on it. These would be fine if they had bothered to take into account he is vision impaired and couldn't read any of it. One nurse was so rough cleaning him that he started to refuse to get washed. Because of his disease he is unable to control his head movement. When they turned him to wash him they hit his head on the side rail of the bed 3 different times and also pushed his trach into the side rail when turning him. They took no account of the pain he was in. I had to fight to get him so much as oxycodone. My dad even told us that one night a staff member told him she would love to watch him burn. When we brought this to their attention instead of investigating the complaint the case manager said they were sending him to a facility in Boston with less than 24 hours notice. We had no opportunity to tour the facility. It's 55 miles away from where he lives which forces my 70 year old stepmother to drive into Boston daily. They told us if we appealed we would have to pay out of pocket for him to stay there. Such a nice thing to do, to isolate a dying man from his family. They took a family nightmare and amplified it by 1000. One day it will be them in the bed and I hope karma gives them exactly what they deserve. People aren't dollar signs. They likely will attempt to challenge this review or have some comment. What they did to my father and our family was criminal. There is no heart or compassion in this place. 10 out of 10 do not recommend. Addendum: When we got to the new facility and they did his skin check vibra never even put a dressing on his wound. Instead they just stuffed some gauze between butt cheeks so he laid on an ambulance stretcher for almost 2 hours with no protection. And within hours spiked a temp with an aspiration pneumonia. So I guess they didn't bother to hold his tube feeding before left. As a healthcare professional I strongly recommend not sending anyone you love to this dump

As a resident for 90 days in Rehab...to strengthen body, I was treated with dignity and respect…read more The Rehab staff showed their skills on a daily basis .The CNAs were for the most part quite capable and very professional. I have an unusual sense of humor that they had to deal with on a daily basis... I grew to really adore my daily CNAs...and wish I could have them at home.

As a worker there and someone who had their grandma be in rest-pit there. BWD is not the place if…read moreyou care about your loved one. The administrator is not friendly. The facility is always short staffed. They treat the CNAs like crap. I had an issue with a CNA sleeping all night then leaving leave one CNA, facility didn't care, and left the workers and patients in a compromising situation and they try to cover it up. Save your lives by me and do research BWD is not a family caring place. Sad.

During the time I have been at The Oaks, I find that the majority of staff are hardworking,…read morededicated, compassionate, and personable. Staff become invested in their patients and some will go above and beyond to see their patients do well and ensure they are happy. The interactions tell all. There is no perfect facility whether you seek rehab or LTC, but you will find your second family at The Oaks-from housekeeping, the kitchen, activities, and nursing.

I have had to ask for help from the Nursing Home Ombudsman who works for the Commonwealth of…read moreMassachusetts and Coastline Elderly Services in order to get anything done for my mother at The Oaks, and even she is not able to get them to communicate with me. The latest problem is that they refuse to arrange with HealthDrive, their visiting doctor service, to get new glasses for my mother, despite the fact that I've already taken her to a retina specialist who said she could benefit from new glasses and the fact that I am paying for the glasses out of pocket. In the summer, The Oaks told the state ombudsman that one person would be my contact person for information about my mother. Since Thanksgiving, I have left over a dozen messages for that person and two other employees who said they would help me, and all but 1 call has gone ignored. The ombudsman has reported to me that a social worker stated that I would have to deal with speaking with whomever happens to be at the nurse's station at the moment I call, despite the fact that I have explained I keep getting conflicting information depending on who picks up the phone. Before Christmas, I explained the glasses situation to a nurse on duty, just as they wanted me to do, and she assured me she would have the appropriate person get back to me. No one has. I live nearly 2 hours away and work in a job that only gives me a short window of time to call them on weekdays, but none of this matters to The Oaks. The only thing they are on time with is the monthly bill. Do not waste your money here.

Very patient, compassionate Staff, delivers excellent care under challenging circumstances 24/7!read more

Village House is a wonderful center. My loved one has been there for about a year now. I…read moreespecially enjoyed visiting around Christmas time. They had everything decorated so nicely. The big tree, lights, little details everywhere. While visiting, they had a horse and carriage come to pick up the residents for a ride around Newport. The smiles on their faces were enormous. Once everyone came inside, we were treated to hot chocolate and other goodies. They also had a wonderful program called "Elves for Elders", where residents make wish lists and people surprise them with gifts, it was just really thoughtful and added so much Christmas magic. It truly was a winter wonderland. Thank you Village House staff for everything you have done for my mother!

I write this as someone familiar with the entire Clifton Campus. Let me state that the assisted…read moreliving facility next door where my father resides is exceptional. I have never had one complaint. However, I am extremely disappointed with the Clifton Rehab facility. This facility is a safe and secure facility where people can get decent care, but they don't take criticism very well. The staff is mostly per diems, so the caregivers differ from day to day and have no baseline frame of reference. I also think they focus on filling beds instead of what is best for the patient. My father had been a patient there over the summer to receive physical therapy, and while the medical reports indicated he needed all sorts of assistance and probably would not be able to return to assisted living, it was simply not true. He was actually quite able bodied, but when they can get you to pay for beds in both facilities, why not? I was then pressured by Izze Lawton, to switch my father from his managed group health insurance in to Medicare, because it would guarantee him 90 days of care. While it appeared to be well-meaning, friends warned me the facility was looking for a blank check. Fast forward to now, where my father needs another short term rehab stay. I was not thrilled with this facility, but it's safe and convenient, so I agreed to another stay at this facility, where apparently we are banned due to my having expressed my honest concerns. They literally rescinded the bed offer after speaking with me. Shame on Clifton and the ownership for denying long-term residents of the assisted living facility access to the whole Clifton "family" campus. It's truly disgusting behavior and showcases the heartlessness of the management of the rehab.

poor care, my mother's oxygen tank would be empty, she had a large bed sore on her back! And I was…read morethere morning noon and night! Money before care.. 1997

I always love visiting Atria Aquidneck Place. From the moment you drive in, there is such a warm…read moreand welcoming atmosphere. The residents are always out and about enjoying themselves, the staff are smiling and friendly and the grounds are beautifully maintained. I've also had the chance to enjoy the food during visits and it has always been delicious. Sandra is especially wonderful to work with and always makes everyone feel welcome. It is clear there is a lot of care and pride put into this community. A beautiful place to live and visit in Portsmouth.

The lack of communication with family when circumstances change!!!!! Very very limited staffing in…read morelife guidance/memory care unit.

I have been to PT in the past and have dreaded it. But at Professional Physical Therapy, I felt…read morethat the team was very professional and respectful, they are willing to show you and not just tell you about a specific routine. I looked forward to going to my sessions. The team is caring I worked with Chris, David and the Interns. I highly recommend this place for all your PT need.

When I first came here in 2020 was for my first back surgery. they was so nice and walked me though…read moreeverything that they was going to have me do. and then I came again in 2021 & again for my back the last time from a second surgery. they helped me out a lot. I am going to miss coming here. They are like family too me. I tell friends & family to come here when they need therapy. Sue that answer the phone she is nice and so sweet.