My experience at Brookline College was extremely disappointing, especially when it came to disability accommodations and student support. I enrolled expecting a professional and supportive learning environment where accommodations would be taken seriously, but instead I often felt ignored, dismissed, and left to struggle on my own. As a student with disabilities, I depended on the school to follow through on approved accommodations and provide a fair learning environment, but that did not consistently happen during my time there.
One of the biggest issues was the constant lack of communication and follow-through. I repeatedly had to remind staff and instructors about accommodations that were already documented and approved. It became emotionally exhausting having to explain my situation over and over again just to receive the support that should have already been in place. There were times when responses to emails or concerns were delayed, unclear, or completely ignored, which created unnecessary stress and anxiety on top of the normal pressure of schoolwork.
I also felt there was a serious lack of understanding regarding how disabilities can impact students academically and emotionally. Instead of feeling supported, I often felt like my needs were treated as an inconvenience. Some accommodations were not consistently honored, and there seemed to be very little accountability when issues were brought up. Students should never feel like they are being punished or looked down on for needing accommodations, but unfortunately that is how I felt throughout much of my experience.
The inconsistency was another major problem. Different staff members would provide completely different information, making it difficult to know who to trust or what policies were actually being followed. At times it felt disorganized and unprofessional, especially for students who rely on structure and accessibility in order to succeed. Rather than focusing on my education, I spent too much time trying to advocate for myself and make sure basic accommodations were being respected.
What disappointed me most was the overall lack of empathy and urgency. Disability accommodations are not "special treatment." They exist to ensure equal access to education. When accommodations are delayed, ignored, or inconsistently applied, it can directly impact a student's grades, mental health, confidence, and ability to complete their program successfully. A college should create an environment where students feel safe asking for help, but instead I often felt uncomfortable speaking up because I worried my concerns would not be taken seriously.
I believe schools have a responsibility to support all students equally, including those with disabilities, and unfortunately my experience at Brookline College did not reflect that standard. While every student's experience may be different, mine left me feeling frustrated, unsupported, and deeply disappointed. I strongly encourage prospective students who rely on accommodations to ask detailed questions about disability services, communication processes, and support systems before enrolling. Accessibility and support should be priorities at any educational institution, not an afterthought. read more