Our experience at the Jos. A. Bank in Collegeville was genuinely disappointing from start to…read morefinish, and I feel compelled to share it so others know what to expect -- especially if they're preparing for something as important as a wedding. Our first interaction with Joe should have been a sign. We called ahead to let them know we were running about 10 minutes late and wanted to confirm we didn't need to reschedule. Instead of a simple acknowledgment, Joe sounded annoyed and said, "just make sure to have your code." Not exactly welcoming, but we moved on. At the appointment, he wasn't friendly, but he wasn't outright rude either. He took the measurements, placed the order, and we left assuming everything was handled correctly. When we returned to pick up the tux, everything fell apart. The pants were enormous -- nowhere near the correct size -- and the vest was also far too big. Instead of helping, Joe acted irritated that we even questioned it. His response was, "it's a rental, it's not going to be perfect but decent enough." When we pointed out the vest was clearly oversized, he waved his hand and said, "it will tighten in the back," without checking or adjusting anything. It didn't. Then came the pants. He handed over a smaller size without even looking and said, "here, put these on." Those were extremely tight -- so tight it made no sense that one size difference went from comically large to unwearable. Joe insisted, "this is the best we can do," and said he would order that tight size. We left feeling frustrated and, more importantly, not confident at all that Joe had ordered the correct pants or that he had even tried to find a proper fit. We also didn't believe there were no alternative pant options, so we went to the King of Prussia location for a second opinion. Thank goodness we did. The KOP team immediately confirmed there were other options. They found a much better-fitting pant style, ordered the correct size, replaced the vest, and even altered the jacket sleeves so everything fit properly. They also discovered that Joe hadn't even ordered the smaller size he claimed -- he had reordered the same oversized pants we had tried on that day. And those incorrect pants wouldn't have arrived until Thursday before our wedding, leaving no time to fix anything. Meanwhile, KOP was able to get the correct items in by Tuesday, giving us plenty of time to ensure everything was perfect for the groom. We later returned to the Collegeville store to speak with a manager. To h cisredit, he apologized and openly admittedhe was not surprised by Joe's behavior. While I appreciated his honesty, it was still shocking to hear and didn't make the experience any less frustrating. Overall, our experience at the Collegeville location was unprofessional, careless, and stressful -- especially considering this was all happening the weekend before our wedding. I'm disgusted by how poorly everything was handled. If we hadn't trusted our instincts and gone to KOP, the groom's tux would have been a disaster. We will not be returning to the Collegeville location, and I strongly recommend anyone needing a tux rental go elsewhere.

Conner to the rescue! My five star rating is entirely due to the service I experienced with Conner…read morewho made a bad experience a great one. I recently went here to rent a tuxedo. The first visit I had a young lady helping me who was trying to help several other people but was also very interested in her phone at the same time. I don't have a reason to rent a tux very often and I wanted the sizing to be right so I would look sharp, but I was pretty nervous with the level of customer service. As I was checking out, one of the customers my rep was helping bailed from the store, stating "I need some attention to detail." I could relate, and mentioned it to a young man named Conner who was ringing me up. Conner stopped the transaction to understand what has transpired, and apologized for the situation. He asked me to come back the following evening when it was slower and said he would make sure everything was right. I did...and he did. It seems nearly every single measurement the first rep took was off. Some were way off, like I would have had extreme high water pants, for example. Conner also helped me understand the tux styles and make the right choice. The other rep was so confusing in this and I just went along with what she said was clearly the right pick. It wasn't. My point in all of this is Conner saved the day and the experience. The tux fit great. the price was competitive. Yes, I had to invest more time here but I knew Conner was going to go the extra mile...even though he didn't have to. He is one of those employees the companies should absolutely treasure and advance. You can tell he loves what he does and that he really cares about the customer. This experience has put Jos A Bank on my radar for other clothing needs and I will be back as long as I know I will see Conner's smiling face when I go there.

Staff is extraordinarily rude. Won't stay off cell phone and ignores customers. Stopped by with…read moreclearly larger male and was neglected from the get go. Asked for assistance, was ignored. Asked if drinks can be put on counter, was told there is too many electronics and It would be a hazard (staff was drinking her coffee from Gloria jeans as she told me) Waste of retail space

I arrived at the store at 2;50 in the afternoon midweek to find the doors locked and the…read moresalesperson sitting outside. I was informed that I would have to wait ten minutes. I informed the salesperson that a sale was going to be lost and was informed "I don't care. I'm on break". Oops. Just lost a customer forever. Terrible service. Do not use this store. Zero stars out of Five. Lifetime ban.

TL;DR for management (and anyone else who actually reads these):…read moreOn May 1st, I received the kind of customer service that sticks with you--the kind that's rare, not because it's flashy, but because it's competent, thoughtful, and consistent. I spent over a decade in client-facing sales, including quality assurance and training, and I've seen what "above and beyond" really looks like. Shalisha at the Royersford Kohl's Sephora absolutely nailed it. Her initiative, product knowledge, time management, and customer-first approach stood out immediately--not just in how she helped me, but in how she handled the entire store. This is the kind of employee you want leading teams and training others. I came in the store looking for foundation that works well for my skin--this has been an ongoing and frustrating search. Shalisha gave a warm and enthusiastic greeting--and though I took up more of her time than I intended, she gave her all to this interaction and maintained that high level of supportive enthusiasm throughout my visit. Shalisha listened, asked the right questions, and walked me through several options that actually made sense for my skin. And not just what was on the shelf--she also referenced products carried in full-size Sephora locations, not available at this one. That's the kind of product familiarity you don't get from a one-time training session. It comes from effort, and choosing to learn about everything, not just what she personally uses. She's young and has flawless skin, which made it all the more impressive how well she understood what works (and what doesn't) on skin that's aging, textured, or harder to match. That tells me she's not just learning to serve people like herself--she's learning to serve everyone. That doesn't happen by accident. That's what it looks like when someone takes real pride in their work and uses their downtime to learn, not just wait out their shift. And her customer handling? Spot-on. While she was helping me, other customers came in. I noticed right away that she didn't panic, didn't ignore anyone, and didn't try to rush me to get to the next person. She looked up, acknowledged the new customer (just enough to let them know they'd be helped), then smoothly gave me a bit of space to explore the products she'd recommended while she addressed the next person. Nobody felt ignored. Nobody stood awkwardly waiting. That's real time management, and it's hard to teach. Also worth mentioning: I asked if she worked on commission--because the kind of effort she put in would make sense if she did. But no. No commission. No incentive other than doing the job well. That's rare. Most people don't go this far even when they are getting a bonus. So to see it from someone in a non-commissioned retail role? That's next-level. For context: My career was in customer service-oriented sales, including quality assurance and training. Having been trained by a Fortune 50 company known for winning the J.D. Power award for customer experience year after year, I have a solid understanding of what good client service should look like. I've also reviewed thousands of customer interactions from the coaching side. So I don't throw around compliments lightly, and I don't say someone's exceptional unless I really mean it. I'm also not the type of person who shops in person unless I absolutely have to. I order groceries, glasses, medication--everything--online. But the quality of service at this location, especially from Shalisha, is making me rethink that. When someone makes the experience this smooth and genuinely helpful, it's worth making the trip. If you're in management--especially district or regional--please take note. Shalisha isn't just a good hire. She's a high-return investment. She knows how to handle clients, how to adapt to different needs, and how to keep things moving without sacrificing quality. She's the kind of person you build a team around, and if there's any discussion happening around leadership or advancement, her name should be on that list. Sincerely, Sam T. May 2025

I purchased some items from Kohls online for a family member last night. I earned Kohls Bucks which…read moreare for valid for a couple of weeks. Knowing I won't be going to Kohls in the near future, I went to this one as it was nearby my vacation area. The store is large and clean. A staff person bright me to the men's clothing section and I bought the item with Kohls bucks. Total out of pocket cost: $0. Highly recommend their rewards program, which is free to join.

Nice selection. Great quality clothing. Friendly professional service that makes you feel right at…read morehome. It's great having a high quality men's clothing store in Phoenixville! It's a keeper!

This is a good H&M maintained well and clean! The staff was so friendly and helpful! Woman in the…read moredressing room were absolutely incredible! Remember to carry your own bags or you have to buy them at a reasonable price. The checkout lanes are fast and have a good collection.

Located in the Philadelphia premium outlet mall, closer to parking lot A. They have good clothing…read morelone up for men's and few options for women's. The service is very goos in this outlet on a Memorial Day weekend. Staff greets you. The price seems to be moderate, in my opinion. The only problem is that staff has a challenge to explain the sale price except one sales lady who greets explained well.

From the owner: Founded in 1983, Nautica is a leading global lifestyle brand for men, women, and children, which…read moreincludes home bedding collections. The heritage-rich brand updates classic sportswear with smart fabrics, modern fits, and bold colors, with an increasing focus on Sustainably Crafted product and ocean conservation.

Had an emergency. Needed to buy a suit on our way to the airport. Stopped in, bought a suit, shirt,…read moresocks, had pants hemmed, and were out and on the road in 28 minutes!! How's that for AMAZING service! So grateful! Thanks so much!

My son recently got married and had the wedding party order their tuxes from men's warehouse. The…read morePottstown location was the worse. Werewolf guy at the front desk has no personality. He was rude and short to my other son who flew in from Spain for the event. The tuxedos for the entire wedding party of 7 had issues. Mine had one sleeve longer than the other, pants didn't fit properly, buttons fell off the jackets. At the tune of $252.00 per rental it's a disgrace that the men's warehouse customer survey I filled out after the event has not been addressed. I was looking forward to buying clothing at the store but that has changed. Very disappointing. I would give less than 1 star if possible.