Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.

We had a beautiful granite kitchen countertop installed in August. It completely transformed our…read morekitchen! No other price came close and the workmanship was outstanding. We were so pleased that we also had them install a granite countertop in our master bathroom!

From the owner: Granite, Marble, Quartz Countertops fireplacesread more

Great work, enthusiastic, very efficient and cleaned up the place afterwards. The sweep was stopped…read moreby a large 2ft thick nest halfway up the chimney. The dead squirrel was a nice touch of authenticity as the creator of the nest. The top of the chimney had rusted allowing the squirrel in and that was replaced by a new Stainless steel version. Joseph was cheerful, and fast. Excellent value as I didn't want to go up on the roof at my age as I don't bounce well.

From the owner: MGG Chimney Sweep offers comprehensive services for all…read moreyour chimney needs, including: • Chimney cleaning and inspections • Repairs and rebuilding • Fireplace and woodstove installations • Rain cap and smoke chamber services • Fire prevention and safety assessments Our WETT-certified technicians ensure quality workmanship providing expert care for your chimney and fireplace.

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

Long story short, Casati installed our AC unit incorrectly, voiding the warranty…read more The details.... We noticed that the unit wasn't cooling as well as expected. When we contacted them, they said because we didn't sign up for their annual maintenance (which they didn't mention at the time, and you'll see other people on here with complaints that they cite the same excuse) they couldn't help us. Turns out, even if we had done annual maintenance with them it wouldn't have mattered. Upon calling a different service company in, they've told us that the installers didn't change the copper when installing the new unit, which means that both connections were out of spec for the new unit. This overloaded the coil, causing it to blow and leak coolant. So in fact, it was their poor installation which caused the problem, and I now have a unit that is still in warranty period, which has been voided because they didn't follow the manufacturer's installation requirements.

Hi I am Sreedhar,…read moreMy heating has stopped working on April 5, 2019. The job was done on the same day and we got our heating back. Mr. Joe has explained to me good and bad about the heating system. Even he educate me about the Govt. rebates how they work. Casati has done excellent and professional service. I will strongly recommend Casati Heating. Sreedhar