We needed a water heater replaced in our rental home but were not in town to find someone. We…read morefound Michael on Yelp and he was available and willing to go to the site on a Saturday. After purchasing the water heater and having it delivered, we arranged for him to install the next day. According to the tenant, he arrived, got right to work and they had great hot water by the evening. Would definitely call him again.

From the owner: Reliable honest opinions broken down in simple terms so anyone can understand their equipment.read more

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

It's always a 5 star rating working with Brooks Heating and Air. They have worked on my furnace and…read more installed new AC....all super experiences. Recently I worked with them to have my ducts cleaned. The technician was professional and did a great job.

Amazing service! We called Brooks Heating and Air because our furnace wasn't working properly. The…read morereceptionist who answered the phone (nice to talk to a real person!) was very friendly and helpful. Chris came out right away and explained what our options were and answered all our questions. He was able to fix the issue and saved us having to replace the furnace. We will definitely be coming to Brooks in the future for anything we need. Its a great, local, family run business.

Haddi was amazing. Came out and found issue with our furnace within a few minutes and everything…read morewas fixed within an hour. Absolutely amazing service.

We called Mh heating based on a referral it was one of three quotes we sourced .hadi the contact we…read moreconnected with .was lovely .he was able to come look at our furnace that day and replace it the following day . there was no pressure to go with him, which was not the experience we had with the other companies we reached out to. Hadi explained everything to us that we need to know . Top notch service , fair price, respectful of our home will recommended again and again , thank you Mh heating and cooling .

Long story short, Casati installed our AC unit incorrectly, voiding the warranty…read more The details.... We noticed that the unit wasn't cooling as well as expected. When we contacted them, they said because we didn't sign up for their annual maintenance (which they didn't mention at the time, and you'll see other people on here with complaints that they cite the same excuse) they couldn't help us. Turns out, even if we had done annual maintenance with them it wouldn't have mattered. Upon calling a different service company in, they've told us that the installers didn't change the copper when installing the new unit, which means that both connections were out of spec for the new unit. This overloaded the coil, causing it to blow and leak coolant. So in fact, it was their poor installation which caused the problem, and I now have a unit that is still in warranty period, which has been voided because they didn't follow the manufacturer's installation requirements.

Hi I am Sreedhar,…read moreMy heating has stopped working on April 5, 2019. The job was done on the same day and we got our heating back. Mr. Joe has explained to me good and bad about the heating system. Even he educate me about the Govt. rebates how they work. Casati has done excellent and professional service. I will strongly recommend Casati Heating. Sreedhar