I finally got to work with Dorina Guida after a few months of waiting for the stars to align. From…read morestart to finish Dorina was an absolute pleasure to work with. She made sure she was accessible at all times, even on the weekend, and corresponded with me within minutes many of the times I reached out to her. She graciously took time out of her busy schedule to weigh all the options for me to figure out which made the most sense. I will absolutely be continuing to work with her and her agency in the future, as it's hard enough find a reliable and trustworthy agent. Dorina checks both of these boxes and more! Thank you, Dorina!

This is a great insurance company. And saying anything nice about an insurance agency is a long…read moreshot. But seriously honest people working here and they really try to look for a less expensive alternative for great coverage Even though I don't know anyone by face. You can tell that they are real humans over there. And you are not just another account

They don't cover Claims and they have no authority to cover Claims. All they do is put you into a…read morepolicy with a company that's going bankrupt and by the time that you need their help, there's no money to help you..... I would suggest using North Shore insurance group call John as these clowns will be seen in court!

For approximately two decades, Garrett Duffy and the staff at Spirit Insurance have handled all of…read moremy insurance needs regarding my homeowners, liability and car insurance policies. Always a pleasure to deal with as the staff is courteous, professional and always responsive to my questions/concerns. More importantly they stay on top of your policies and they are always looking to save you money. I have never had to submit a homeowners claim but this past December a tree fell through my roof doing damage to the roof, kitchen area, sidewalk and other areas. Having heard nightmare stories from friends regarding homeowners' claims, I contacted Spirit immediately regarding my policy. Without hesitation they started the process rolling. Within two days the adjuster was there and the staff at Spirit stayed on top of the claim process with the end result being a fair and reasonable settlement. I could not recommend this company any more highly.

Randy and his office staff are so great to work with. They are a phenomenal team. Thank you for…read morebeing so attentive and taking care of all of our policies and needs. Your quick response to our problem with our IRA is appreciated more than you know!

*1-27-18* That's your submission, that I said something…read moreunprofessional? I find it interesting that I bought a new car which took three days to ship and yet I received an upsetting letter?? It was a bank issue from Acura and I was contacted over the phone. The end result was the new State Farm agent quickly resolved the issue. Placing the blame on the customer seems to repeat after all these years. I wish you well in future endeavors. Do you know the saying let sleeping dogs lie? For years I left this review sit idle. Seeing his picture with a billboard just pisses me off and now? Stony Brook neighbors, judge for yourself. I moved to the area over twenty years ago. My wife and I were two young kids starting out, we need home insurance, car insurance, collector car insurance, insurance! So we go to our local State Farm insurance office, agent Randy Pelosi across from the train station. Years ago, I needed a unique insurance auto policy. I was away on business in Ft Lauderdale and I surprised my wife with a new Acura MDX that I bought in Florida. Normally I'd drive that sucka to the auto train but I was swamped with work. I explain the situation to Mr. Pelosi, not a problem he explains. We'll take care of it. Great! I have my buddy take care of the auto shipping and away we go! Nothing happened to the car but the policy the way it was written caused a problem with my bank. It's not a problem for me, things happen. The office opens at 9am. I ask for Mr. Pelosi and I'm told he'll be in shortly. I wait 90 minutes, he's not showing up. I left a check to pay my insurance premium and said I'll call back. No harm, no foul. Here's where it gets interesting. I call about 11:30 and say hi Randy (we've done business for years and knows us) I can tell he's nervous on the phone. I told him about the policy how it was wrong and needs to be re-written properly. He's talking on the phone loudly like I'm irrational? I kept saying it's not a problem, let's just fix it. Then he drops the bomb, we may have to drop you as a customer. What?! I said what the heck man? If thats true then please give me back my check, I just made a payment and we'll go separate ways. He says if I come to the office he's calling the police. Folks, we live in nice quite area. I've had State Farm since I joined the military at 18. This guy, I am telling you is unprofessional. I called State Farm corporate and they said maybe he had a bad day. They switched me over to a new agent. My Check was cashed, no disruption in service and my new rep fixed the insurance issue that Mr. Pelosi couldn't resolve. I'm Yelp elite and know how writing a review first is tricky. This guy could have his wife and office workers with 1 reviews give glowing 5 star reviews for this business. And then they'll attack me in their reviews! In this day and age where Online insurance companies like GEICO operate, do you need a brick and mortar office with a guy who acts like a tool bag? 15 years ago he did and this review is my only recourse. If you want to use his service, enjoy. Just be aware this guy won't own up to a mistake on his part.

I've been with State Farm for a very long time, and this experience reminded me why. My agent,…read moreLizbeth Tavarez was extremely helpful in walking me through increasing my deductibles and explaining how it would impact my coverage and premium. Everything was handled clearly, professionally, and with my best interests in mind. I truly appreciate the time and care taken by Lizbeth, and the continued excellent service I've come to expect from State Farm. Karen D.

An absolute pleasure working with this office. They are consistently responsive, easy to work with…read moreand always available to answer questions or readjust policies. Working with Lidny made everything seamless.

The worst customer service, in a dumpy area, with sub par workers who don't even care about the…read morebusiness. I referred two friends there, because I knew the broker. Once she left, it all went down hill, and I left them first. Everyone says the same thing, they have the worst customer service and it's a dump. Plus it costs more than most agencies??? Both of my friends left them as well for the same reasons. I love referring good services for businesses and dislike very much finding out I was wrong. There are thousands of great insurance agencies on Long Island, this one is the absolute worst. I'm saving hundreds of dollars on my car insurance with my new agency, and the service is 100 times better. Shop around before wasting your money and getting the worst service with them, and you'll see the difference when you visit other places, plus you'll save money!

I've been using State Farm now for over 10 plus years. I have such a history with this place and…read morethe staff that work there. They helped me so many different ways over the years, I have learned so much because of Them and wanted to say thanks. The old building use to be on route 107. The building was ok but you could tell it needed much work. Back then I dealt with Christine, she was the first Insurance Agent I ever talked to. She explained everything to me, then 17, about the penalty of bad driving. After years of dealing with them at that location they moved to this, the location they are currently at. What a beautiful, clean, well operated Agency. When I first came here I dealt with Terry. What a incredible woman. She helped me out in so many ways. Sometimes we talked about things unrelated to insurance. Terry just cared. That was great learning and she was never one not to give a lesson or look for a discount for me. I recommend if your new to the driving game and need to know the ins and outs, give State Farm a look. And drive safe, it's a jungle out there!

I rarely leave negative reviews, but my experience with this State Farm agency was deeply…read moredisappointing and, frankly, concerning. I worked directly with Marian Cotter, who, unfortunately, demonstrated a lack of clarity, accountability, and professionalism throughout our interaction. From the start, she appeared unfamiliar with my account details and struggled to provide accurate or coherent explanations regarding my policy. Prior to purchasing my vehicle, I made multiple calls to the Sean McCarthy State Farm office during standard business hours to obtain precise insurance quotes. I clearly explained my situation, that I had been in an accident and needed to understand exactly what my monthly premium would be before committing to a new car. Each time, I was quoted consistent figures. However, less than a month after securing my vehicle, my premium unexpectedly increased to over $300, with no prior notice or proactive communication from the agency. When I reached out for clarification, I was dismissively told, "I don't know who you spoke to, but someone quoted you wrong." This response was both unprofessional and unacceptable, especially given that all prior communication had been with their own office. At no point did anyone explain that quoted rates could significantly change after underwriting review--a critical detail that should be transparently communicated to any customer making a financial decision of this magnitude. When I expressed concern about the sudden increase and explained that I could not afford a $737 insurance payment, I was met with a shockingly indifferent response: "Yeah, probably," when I asked if I should return my vehicle. This lack of empathy and guidance was both discouraging and inappropriate. Additionally, when I requested to speak with a supervisor, I never received a follow-up. Instead, without my knowledge or consent, my policy was transferred to another agency days later. This was done without any communication, explanation, or courtesy outreach. Overall, this experience reflects a serious lack of professionalism, transparency, and customer care. I would strongly advise others to proceed with caution and ensure all details are clearly documented and confirmed before making any decisions with this office.

Please please be very careful with this agency. Ana Maria Martins was supposed to cancel my new…read morepolicy on 2/10/23 since I chose to not purchase the new car. Every few days I would reach out to her via phone and email and was continuously told my refund will be "credited back to my card" in a few days. Every time I reached out the answer was "another one or two days". By 3/3/23 I still did not receive it. I then called the underwriting department at State Farm and a supervisor informed me that Ana did not request the cancelation until 2/28/23. The supervisor informed me it was because Ana held off to get commission from the sale of the auto policy. I was called back on 3/7/23 and was informed they do not refund to a debit or credit card. They only send a check. On 3/7/23 I was told it was printed and mailed. Today is 3/11/23, still no check however other things from state farm dated for 3/8 and 3/9 were in my mailbox today. Please do yourself a great service and completely skip this specific office. It should under no circumstances take 5 weeks for a refund without the refund even being received.

DO NOT USE THIS AGENT MARISA SCHAEFER. I believe she and her employees are inept. Marisa does not…read morereturn calls, lies about being in the office and becomes unhinged and hysterical when trying to work through issues herself and her employees caused! Her employees I believe are not trained and turnover is high! Go elsewhere. I sense a substance abuse problem but am unsure. Dealing with her is frightening. I filed complaints with Dept of Banking and Insurance and the Dept of Financial Services asking for an investigation into her business practices. Buyer Beware!

It is a delight to deal with Marisa and her team. She is enthusiastic and very knowledgeable about…read moreher insurance products. I am so glad I chose her for my insurance needs. I hope you choose her also, you won't be disappointed!!! Thank you Marisa.

I've had a great experience with my State Farm agent, Terry Meenaghan! He's always extremely…read morehelpful, makes sure I'm getting a good deal on my insurance, and is always there whenever I have questions or need assistance. He's reliable, professional, and always gets back to calls on time. I really appreciate how much he helps make the insurance process easy and stress free. Highly recommend Terry!

I love working with this State Farm office. Terry has been outstanding--always helpful,…read moreprofessional, and responsive. What I appreciate most is the genuine, local, personal service they provide. That traditional level of customer care is becoming harder and harder to find, and it's one of the reasons I continue to trust and recommend this office.