Dawn is my families primary insurance agent at Brooks, Todd & McNeil. I just wanted to take a second to tell you how much I appreciate all that she does for my family and I. When I have an insurance question, she is always quick to respond, and she always guide us in the complicated insurance world. Dawn always goes above and beyond. For example, she broke our insurance policy down so that I know who has to pay what. Furthermore, her guidance is priceless, I am so happy that we became clients of Burns, Todd & McNeil many years ago instead of staying with a commercial insurance company that treats us like another number. Last week when she was on vacation, and we had what felt like a million insurance changes going on, she referred us to Keena. I was nervous, but she did a fantastic job as if Dawn was doing it yourself. And now that she has returned from vacation I appreciate that she followed up with me. Dawn and Keena have provided my family and I with top notch service, and I am extremely grateful that they have made at least one thing in my life something that I don't need to worry about, because I know that I have received A+ service. I would also like to extend my appreciation to Keena at Brooks, Todd & McNeil for going above and beyond this past week. Keena made registering our "new" vehicles and changing insurance around seamless for us. I really appreciate that when my son, Owen, stopped by the office she stopped what she were doing and assisted him in what he needed without batting an eyelash. I never had to ask twice and she was quick with all her responses. Again, we were both grateful for her diligence in all that we asked of her this past week. A+ Service! read more

I am a business owner who has been a client of Brooks, Todd & McNeil since starting my small business three years ago. I just got a call that my commercial liability and cyber renewal policy premiums had actually been reduced. I have to say the staff is always on top of coverages to keep my business safe and secure. Blair, Jeanette and Jamie are always so helpful and go out of their way to understand my business risks and seek out the optimal coverage and carriers, at the right price. I also have a personal lines coverage with the agency and have worked with Kate who is phenomenal as well. Top notch service and reliability, always quick to follow up and it's nice to know that they are on top of my policies ensuring that I have the right coverage at the best prices. This is truly a one-stop agency for all my insurance needs. read more

I had the pleasure of working with Jen Espinal at Brooks, Todd & McNeil for both auto & homeowners. I reached out after receiving our homeowners renewal policy which had increased yet another 20% (this was an annual occurance). Jen was thorough, well versed in her knowledge of products, higly professional and a genuine pleasure to work with. I was impressesd with the range of carriers that Brooks, Todd & McNeil were able to bring to the table for our unique family situation. Jen was able to save the family nearly $2500/year while providing a higher level of coverage on all products. Thank you Jen! Happy to be part of the Brooks, Todd & McNeil family!! Donna N., Collinsville, CT read more

I am so thankful for the immediate and positive response I received from our agent Brian when I walked in to question a policy I had. I did not have an appointment and thought perhaps I would receive a phone call later that day or the next but Brian immediately came to assist and continued right away with phone calls to get the plan to change the policy to address my needs initiated. As an independent contractor I was not sure if I was sufficiently covered for the company I was going to be involved with and Brian communicated with them for several hours to ensure I was safely covered. I am truly grateful for his follow through and professional and helpful manner. read more

It's always a great experience overall doing business with the agency. I highly recommend Jen. We have done business with Jen since she was employed by state farm, and in 2012 when she joined the team, we moved our business to Brooks, Todd & McNeil and we cant be any happier. She came to our house for signature of the paperwork. After we had a claim she personally followed up with us to see how the process was going. The rates are steady, there are many options and great service from all staff. We are very happy with our insurances, and would recommend the agency and agent to family and friends. read more

I have been using Brooks, Todd, and McNeil for over 10 years. Kate Gusy has been my agent the whole time and never misses a beat for any of my insurance needs. BT&M not only has a great agent in Kate, but her service team which includes Amy W. is second to none. I emailed for a change to my policy at 5PM and had an answer at 815am the next morning. Both are available whenever I have questions and are quick to respond. I highly recommend using BT&M for your insurance needs. read more

I left Brooks, Todd & McNeil a few years back after many year of working with them. HUGE MISTAKE. Well, now I'm back and I couldn't be happier. Their caring, friendly and professional service is amazing and Jen Espinal was a great help working through the process and saved me a LOT of money on both my home and auto policies. I'm looking forward to working with them for many years to come. read more

Noah Plen did an outstanding job helping me with auto insurance and home insurance. He was on top of all the paperwork and making sure I got the best deals possible. Noah, went above and beyond everyday to help me with this and my refinancing! I appreciate all his hard work, patience, and kindness throughout this process! I highly recommend Noah to anyone who needs help with insurance. read more

Working with Jen during my stressful time of my Mom's death and trying to purchase my mom's house from a reverse mortgage company was a breath of fresh air. Jen was compassionate about my situation and assured me that she would make sure that at least my homeowner's insurance will be in order; which it was. Thank you Jen for making my experience seamless. read more

Katie Gentile is super amazing. I definitely have to manage her up. She took care of everything & most importantly, swift replies and communication. She addressed all my concerns gave me fair quotes. Katie answered all questions & broke everything down to my understanding. She's simply the best. I will definitely make recommendation for this company. read more

I cannot say enough about Brenda F. at BT&M! Brenda has helped our family all through the years, and always goes out of her way to make sure we are getting the best rates, quotes and customer service. She is so friendly, professional and patient, it's like chatting with an old friend. Kudos to you, Brenda, I could not do your job!! PN- Newington CT read more

We have carried our homeowners and car insurance with Brooks Todd McNeil for many years. I can honestly say they look out for our best interest, comparing our current rates with the competitors yearly. They swiftly handle changes with car insurance when a new car is purchased and rapidly process claims. We would recommend them without hesitation. read more

Katie Gentile @ BTM. delivers fast, responsible, professional, customer service that you can only dream about. This is not an over statement but fact. I'm referring her to all my family and friends and do hope her employers are smart enough to know what they have. Bill Weber, age 67, Danbury. CT. read more

I purchased my Health Insurance through Pierce Downey. I found Pierce and the Agency to be very helpful and professional throughout the process. He outlined different plans and found the best that would suit my needs. I would recommend Brooks,Todd & McNeil for any insurance needs. read more

I currently have my personal auto policy through Brooks, Todd and McNeil and I am extremely pleased with the customer service I have received! I am thankful to have been given cost saving options at my recent renewal and have saved a few hundred dollars! read more

Thanks to Kate Gusy for her superior customer service and diligence in providing excellent coverage at a great price. She saved me over 20% on my auto and home policies. I highly recommend Kate and BTN - what a pleasure to do business with. Thanks Kate! read more

I have had this insurance company for a few years now. I am always so pleased with the service I have gotten from Amy Woodilla. She have really gone above and beyond the call of duty and patience. Thank You Amy! read more

crooks. they stole $7694.00 and refuse to pay to pay is back. stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they are are crooks!!!!!! filed police report filed report eorh insurance commission. read more

Thanks so much for your quick answers yesterday, I'm feeling really good about paying the extra $22 for the conversion (stacking) coverage! This could make a huge difference in a serious accident. read more