I'm always welcomed when I enter the store and asked if I need help. The associates are kind and…read morehelpful to get a fitting room ready for me - and don't have to carry the clothes I'd like to try on around the store. When I'm in the fitting room they are available to get a different size I might need! The prices are amazing, the colors & styles are up to date! The red carpet gets rolled out!

I love this Catos. It's really close to home and I can find extremely great deals (esp clearance…read moreracks) for items I wear to work. When you are in need of work dresses or business pants this is a good place to stop. And with an excellent selection of jewelry and accessories I can always find the perfect pulled together look here. I love the layout too. The store is separated by misses and then plus size, from there is goes from causal to business. So I can easily run and find exactly what I am looking for. The store associates are very personable and attentive without being overly aggressive.

I stopped by here to search for some gifts for my "secret pal" at work. This is a new location that…read morehasn't been around long. I was in the area visiting my brother and babysitting my nephew. The store was clean and well stocked with friendly staff. I was able to get several items. The line moved quickly. No complaints. *I will note that phone service isn't great in the area, especially indoors*

I am writing to formally complain about an extremely disappointing and, in my opinion,…read moreinappropriate interaction I experienced with an employee at the Marshalls location in Selma, North Carolina, on August 7, 2026. I was shopping in the store with both of my children when my 1-year-old son noticed one of the balloons that had been placed around the store for an employment event. The balloons were displayed near the shoe section. I picked one up and gave it to my son, not realizing that the balloons were intended to remain part of the display. I completely understand that the balloon belonged to the store and that employees may need to keep displays intact. I would have had absolutely no issue returning it. What I have a serious problem with is the way this employee chose to handle the situation. The employee approached us and told me that the balloon was part of the display and that she needed to take it back. Before I could even respond or take the balloon from my son myself, she took the balloon directly out of my 1-year-old child's hand. My son immediately became extremely upset, crying and screaming. He is ONE year old and obviously did not understand why someone had suddenly taken something from him. What made the situation even more upsetting was that the employee continued walking around the store with the balloon while my child was crying, rather than simply putting it back where it belonged and moving on. I want to be very clear: my complaint is not about being asked to return the balloon. I understand that it was part of a store display. My complaint is about the employee's lack of judgment, professionalism, and basic consideration in how she handled the situation. There was absolutely no reason she needed to physically take the balloon from a small child when she could have spoken to me and allowed me to remove it from my son's hand. I was shocked by the interaction and honestly found it unnecessarily harsh and disrespectful. I would have gladly returned the balloon myself. I even would have been willing to pay for it if that were an option. Instead, the employee chose to take it directly from a 1-year-old, causing him unnecessary distress over something that could have been handled in a much more appropriate manner. As a customer and a parent, I expect employees representing Marshalls to use reasonable judgment and treat customers and their children with courtesy and respect. I understand that employees have rules they must follow, but how those rules are enforced matters. Store property can be protected without unnecessarily upsetting or frightening a small child. I am requesting that this complaint be reviewed by management and that the employee involved be addressed regarding her conduct and the way this situation was handled. I would also appreciate confirmation that this complaint has been received and taken seriously. I have been a Marshalls customer, and I expect a much higher level of customer service from a company of this size. I hope Marshalls will take this opportunity to address the situation appropriately and ensure that employees understand the importance of handling situations involving young children with professionalism, patience, and common sense. Thank you for your attention to this matter. I look forward to hearing from someone regarding this complaint.

From the time I entered the store there were no sales associates present within sight. When I did…read morestumble upon one, no greeting. No pleasantries, not an offer to assist. Which is fine, because this location lacks selection. Slim Pickings. Winter clothes in abundance. No decent trends or styles. No decent sales for a Factory store. I used to purchase really beautiful pieces for the office and night life. Those days are long gone. This is the reason why Express has lost me for over a decade as a cardholder and customer. Farewell.

Great layout, variety of choices and lighting. Selection is also great for chic, NY style dress.read more

I stopped by on a Sunday afternoon with two other people. These are my thoughts and observations…read more - It's well merchandised. It's easy to find what you're looking for, even in the clearance section. - The employees were polite and happy to help. - I noticed that their inventory doesn't change; it's always the same popular rock bands, whatever R&B/hip hop artists are hot that year and Harry Potter. I can buy similar licensed products for less at other stores in the same outlet mall. Overall, the base shopping experience was enjoyable, but I'm tired of seeing the same licenses year after year.

Poor customer service. Three sales people were standing at the entrance talking and did not greet…read moreus or tell us about the sales they had going as they did selective customers. The store smelled like body odor and looked unkempt.

I went into Aéropostale, returning some things i had bought online. And Claudia helped me out so…read moremuch, she was so sweet and funny and I adored her cute little accent. I work at Chick Fil A so i understand customer service and extremely appreciate it when i receive it at other stores. I love Aéropostale so much and it never disappoints me.

I can't pass by one of their stores…read more I love my Alex and Ani bracelets... and have way too many. As I enter today, I was immediately greeted and offered assistance. I told the associate what I have been searching for for a couple of years. She is the first person to say she thought it had existed at some time but wasn't in the store now. She was very nice and happy to offer any assistance I might like. Sadly, I looked around for something different but most of the stores do carry very similar merchandise. This isn't to say they had nothing exciting, just nothing I had to have today.... but I will be back. Happy shopping!