horrible service. They came out for a problem said they couldn't help which ok I guess but for another problem quoted 7 grand and I got it done for 2 grand. Don't waste your time with these kids. read more

This company has a very specific way of doing business that, in my opinion, takes advantage of naïve consumers. They are friendly on the phone and prompt, but the first thing they do is examine the work and then tell you the price -- and then ask you to sign a contract that you will pay that amount. This seems like a fair way to do business, but it's not. What you do not know is that their pricing is ridiculously high. In my particular example, I was charged $350 for (and I'm not exaggerating) 15 minutes of work. It was a trivial job and they should have told me that. Instead, they relied on me being an unsophisticated home-owner who wants the problem solved and is too naïve to believe that any reputable plumber would grossly overcharge. When the work is done and you're like, "What? You're charging me that amount for a few minutes work," they remind you that you signed a contract. This whole experience left a bad taste in my mouth and I will never do business with this company again. Not only do I feel ripped off and taken advantage of by this transaction, but now I'm suspicious of every repair company. Contrast this with another plumbing repair I recently had. My garbage disposal was jammed. On the phone, he estimated it would $300+ depending on the problem. When he came out, he noticed that it was a very simple (2 minute) fix and then, rather than gouging me, said, "I don't feel right charging you our estimated amount. How about a $95 trip charge and $50 for the repair?" So different. read more

Prompt response time and service. Trent was thorough and took extra effort to avoid cutting sheetrock for replacing ice maker waterline valve. Friendly, quick and left no mess. Also the price was competitive to others in the area. I would definitely recommend to anyone searching for plumbing services. read more

Absolutely outstanding service from Brother Plumbing! When I had an issue with my HVAC drain, they came out within 10 minutes of my initial call, and had the problem fixed less than an hour later. The technician not only went out of his way to diagnose the problem, but also provided me with information about how it was installed improperly by the HVAC company so I was able to recoup some of the expense of the damage done. As long as I live in the Howe/Van Alstyne/Sherman area I will be using Brother Plumbing exclusively. read more

These guys were great. Very reasonably priced. Very professional and knowledgeable. Careful not to damage anything. They got the main line unclogged quickly and even though it took more time than they thought it would, they didn't charge anything extra. I believe they are honest and I would recommend them to my friends and use them again. Thanks, Jim A. read more

Stellar plumbing company! Always responsive to my needs big or small. Great customer service. Appreciate the high quality work and friendly service!! read more

Trent was great! Completed the service requested and let me know further charges for next step! Thanks again for the friendly staff and super quick service! read more

On-time, professional, and skilled workmanship. Glad I hired them. Followed their recommendation to replace my old galvanized pipes with new copper and shutoff valves for those unexpected events and future maintenance. read more

Brother Plumber - After upgrade of plumbing under kitchen sink. - Water Heater Installation/Repair Near Me - Howe, Texas

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I contacted Brother Plumber and they came on time and accessed the issue. The biggest problem I had with them was their prices are set up like an a la cart menu. You pay for this then if you need something else you pay a higher price and if you need something else it's more money. This bothered me because I ask myself, how do you know if they're working hard enough so you don't need something else. That is my issue so, for that reason and also the price range was too high for me I did not use them. Beyond the price, I can not say if they were good or not as I did not use them. They did come on time and they were very nice but that's about it, hence the three stars. read more

Same day Saturday service for a water main issue. Trent was able to quote us with the photos provided and completed the service at the same price. He was personable and friendly and extremely helpful. His pricing was reasonable and he knew what he was doing. read more

Brother Plumber - Better repair! - Water Heater Installation/Repair Near Me - Howe, Texas

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This is a very honest company, Bobby came to look at my garbage disposal that was stuck, it didn't take long for him to fix it. He didn't charge me to unlock it. I recommend this company to any senior like me who knows nothing about plumbing. read more

We haven't had a master bathroom toilet for over a week. We called one plumbing company, they came out 2 hours after our appointment window only to tell us they could not set the toilet because the flange was too high! We were referred to Brother Plumbers and they got the job done. The flange did not need to be replaced. They arrived on time and spent less than 30min installing our new toilet! Thank you!!! read more

Trent texted me and offered advice on how to resolve the issue. Turns out it was a common fault and the part had to be ordered from the manufacture. Great guy and I'd recommend him for your tankless water heater issues. read more

I am not sure where to begin with how Brothers is just downright awesome. It all started when I moved to a new house and the bathroom plumbing was just not great so I reached out to a couple of plumbers and Brother Plumber got back to me fastest with a reasonable approach. Well Bobby T. showed up and gave a pretty reasonable flat-rate estimate to replace two faucets and a toilet. We figured the job would take about 1.5 hours, but it seems that just about everything went south from the beginning - not the least of which were a sketchy original install from the early 1970's and a tub drain not connected. Somewhere around 7 hours later Bobby T. knocked out the job and it all works great AND they stuck with the original price quote. Throughout the entire ordeal Bobby T. was fantastic and communicated what was going on, but most importantly finished the job by doing things right the first time. The artistry of the final result was also pretty fantastic and used a bit more copper than was expected. I would DEFINITELY recommend Brother Plumber to anyone for their workmanship and professionalism. read more

I had a pipe break in the kitchen. Bobby was the guy who helped us out. When he scoped it with the camera, he showed me. He told old me a step by step process on how it would be fixed. He was very competitive with pricing. He didn't try to up-sell on us. He was very polite, kept us in with each step. I don't want any other plumbing issues but if I do, I will be using Bobby and this company again. read more

Very fast, affordable, friendly and responsive. They explained all aspects of the job and product and were able to schedule an install right away. Super friendly as well. The price came in well under what i was expecting and the workmanship was top notch. Highly recommended. read more

Brother Plumber - Smart water heater install. - Water Heater Installation/Repair Near Me - Howe, Texas

I had a flood in a guest bathroom. I called our home warranty company and they sent out a plumber. That plumber said the leak was under the tub and that it had to be removed. That didn't sit well with me so I looked for another opinion. Glad I did and I found Brothers Plumbing. Trent came over and with in 20 minutes found the leak was not under the tub at all. In fact it was in the line leading to the shower head. Got it fixed and charged a very reasonable rate. I'm new to the area but have found my go to plumber. Thank you Trent! read more

Broken outdoor faucet. Had to get under the house, sweat copper pipe, sweat new faucet to pipe. Trent did good work as far as I can tell. Less than an hour of work (on a Sunday tho) cost $600. Seems outrageous, one guy, 3' copper, one outdoor spigot, less than 1 hour = $600. read more

Super friendly and honest. I will be definitely be calling him again if i ever need assistance with any plumbing issue. Thank you so much!

Appreciate your working through pricing ahead of time and how best to meet my needs. Will call again!

Great service! Had a clogged sewer line on Thanksgiving night and they were the only company that was quickly responsive and fixed the problem the same night. Reasonable price and very professional interaction! Can definitely recommend! read more

Quick response, great customer service and very knowledgeable. Both gentleman were fantastic and worked well within my timeline. They will let you know the price up front and if anything changes will keep you looped in where you can make the decision to move forward or not. Highly Recommend. read more

Great plumbing company. Trent is a master plumber has been very helpful and professional. I hired them to reroute a gas line and Trent did a great job. Will definitely hire them again. read more

They showed up on time, finished quickly, and came in under budget. Will definitely hire them again!

I had these guys over for a water leak at water meter. They came very same day and quickly diagnosed location where they suspected it was leaking underground. Fixed job right first time and cleaned up after finishing repair. It was best value. I liked their fast response. Very professional in providing a great service. Overall Great job!! read more

I'm very happy with their service today. They answered all my questions and concerns. I will definitely be using them again.

I had guests who would be staying with us for a few days and a leaking bathtub in the guest bathroom. It was also old and had some really bad stains. Trent from Brother Plumber gave me a very reasonable estimate to get a new tub and shower installed plus repair the leaking pipes. He went above and beyond to get it all done quickly before my guests would arrive. He and his assistant were polite, clean and friendly. They were patient with my dogs who seemed to always be in the way. I am happy with the way the bathroom looks and recommend them highly. read more