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    Brotherhood Roofing

    4.4 (147 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 months ago

    Get a quote

    Response time

    10 minutes

    Response rate

    100%

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    Communication with the business owner
    Katelynn M.

    Third and hopefully final update: [[HIGHLIGHT]]Brotherhood Roofing refuses to call me to fix this issue. I think their customer service speaks for itself at this point[[ENDHIGHLIGHT]], and I've included screenshots of their communication. The emails are from their business owner, while the Yelp response is from an employee. (Please check out their original response in my screenshot, they have since updated it to seem more professional). Here's the full story so potential customers can know what I experienced: My roof was completed in November 2019, so it was under warranty until November 2024. (Picture of contract is attached, it was not 2016 as their employee claims.) In June 2024, we had some leaks and the owner came out to investigate. We fixed the issues he pinpointed (leaves in the gutters and caulk around some flashing), but there was still leaking. A different roofer said the leak was coming from another location that they had not initially pinpointed. [[HIGHLIGHT]]I tried to contact Brotherhood Roofing for the next 10 months, and they never returned my calls.[[ENDHIGHLIGHT]] In August 2024, their business was listed as closed, so I figured that was that. I still called to try and get this issue resolved. [[HIGHLIGHT]]Today, in April of 2025, I received responses to my reviews on Yelp and Google, erroneously claiming that our install date was from 2016.[[ENDHIGHLIGHT]] I immediately reached out via phone call and email, hoping I could finally resolve the issue after 10 months. The company refuses to call me to discuss this. From my point of view, [[HIGHLIGHT]]I am understandably annoyed about not receiving communication for 10 months and then receiving a sassy response to my reviews that tries to discredit me, with no attempt to resolve the issue.[[ENDHIGHLIGHT]] I no longer want this company to touch my home, but I think it's only fair to share the way that I have been treated so future customers can avoid the same experience. [[HIGHLIGHT]]I hope that the company does not respond to this review and instead leaves me alone, as their communication with me has been very unpleasant and distressing.[[ENDHIGHLIGHT]] (Putting a fourth update here, since it's less important. [[HIGHLIGHT]]Brotherhood continues to adjust their Yelp response to seem more professional and to discredit me.[[ENDHIGHLIGHT]] Luckily screenshots exist. The flashing they mentioned was under an eave, installed by our pest control company, and did not affect the roof. We do not have oak trees. They also said they would only re-inspect their work if I remove my reviews, which I'm not going to do. Their responses are continually baffling.) Second Update (after their Yelp response): I have a contract in my inbox dated 2019. I have emailed it to you. That maintenance was completed and the roof was still leaking. Another roofing contractor came out, looked at the roof, and confirmed that there was an area that was done poorly that caused the leak. [[HIGHLIGHT]]You said you would contact me when that maintenance was completed. It has been. Please contact me.[[ENDHIGHLIGHT]] Update since I cannot reply to the business owner's comment: My roof was installed in November 2019, not 2016. I tried to contact them starting in summer of 2024, when my roof WAS still under warranty, and they did not respond and their business was listed as closed. Interesting that they're now replying to emails. I would LOVE for the business owner to call me in regards to this.

    My new roof!!
    Natasha H.

    After a very strong and destructive hail storm a few months ago it was obvious I needed I new roof. I called my insurance and they were going to send a person to look at it and decide the damage and coverage. My neighbors and friends highly recommended Sebastian. I called him left a voicemail and told him the adjuster was coming that same day at noon. He called me back a few minutes later and said he was going to meet the insurance guy here that same day!! After that he txt me and said the insurance was going to pay for the new roof and to call him as soon as I had the insurance information. My insurance sent me everything. The insurance deducted a lot of course. Not only my deductible but also the depreciation of the old roof. Not cool from the insurance but that's what they do! Anyway Sebastian told me he would replace the roof at no extra cost from my part. He actually gave me a discount so I didn't have to come up with $1,000+ out of pocket. Amazing!! Then he sent me dates, we decided on one and he said the crew was going to be done the same day. That's exactly how everything went. They came at 7am and by 6pm they were done. The house looked like nothing happened that day. They cleaned everything. Sebastian txt me throughout the day with updates. He didn't even want the payment until the day after when everything was completely finished. Not only I recommend him to others but also I will continue to use his company for future problems in our house. He was very respectful and professional. Thank you Sebastian for an amazing work!!

    Gutters that matched my house and patio cover perfectly
    Colby M.

    If being excited about gutters means you're an adult, then I guess this is adulthood. We had Brotherhood Roofing install new gutters for us and I'm in LOVE. Sebastian was the person who came out and provide a quote. He was always incredibly responsive and knowledgeable. Selvin was lead for the crew that came out. They came exactly when they said they would, installed everything quickly, and left the area clean (if not cleaner) than they found it. All of my interactions with the crew were very good and they worked so quietly, I was able to work inside my house with no problem. If I ever have roofing or gutter issues, I will definitely reach back out to Brotherhood Roofing!

    Voicemail from Connie at brotherhood roofing asking for payment that they never invoiced us for.
    Maria C.

    Update: now come on chassity...do you really think that anyone is going to believe that we didn't pay for this job? You were paid within days of this voicemail. If you never got your money, as you claim, why did we never hear from Connie again? Instead you just lie and pretend like you never did the job bc you don't stand behind your work and are trying to incriminate your former employee. You don't accept credit cards...now that's not shady! Someone is lying and I want answers. Is it Sebastian or is it Jarrod? Whichever...super shady deal and would not trust them with my money. Funny...we did contact your office. I set up the appointment with your receptionist from the message you sent me on yelp. And yes, we did reach out to you about this issue this week and Sebastian mentioned none of this criminal action. He made it out to be my fault! Sebastian...attached is the proof that you have record of this job, despite telling us you didn't do the work. Also, you should not be publishing customers first and last names here...extremely unprofessional!

    z-ridge and 30 year shingles in slate
    Nichole D.

    This is our first home and we knew it needed a roof replaced immediately. We had a sagging/warped area of decking and some rafter separation. The shingles were past their prime and falling off and damaged by hail. I searched reviews to find someone who seemed friendly and highly recommended. Our insurance wasn't enough to cover a roof so I asked for a quote from this company. They replied promptly and came out quickly. Jarrod Kolb was our contact for the entire experience. He was extremely friendly and knowledgeable and I felt like he was offering what we needed and nothing more. I trusted him from the first quote so we did not contact anyone else. He also helped us understand the insurance and now we know to adjust coverage for the future. It was set to a really really high deductible for some reason instead of a %. Our roof was scheduled and completed in a very short time. I want to say it was within a week. We originally had regular shingles quoted but asked to be upgraded since hailstorms and wind are pretty intense. He told us about z-ridge and 30 year so we went with those. Not just for quality, but it looks beautiful. The roofers came early and completed the roof and repairs by evening. The repairs look great. No more sunken section (you can see in the picture, the sunken area was in the shadowed part and was very visible). All of the new vents and stuff look awesome, too. Our skylights were well taken care of also. The crew was very gentle with our glass outdoor lighting. We forgot to take those down and they didn't break any bulbs. They cleaned up everything around the house to better than it was when they got here! They also took down the satellites from the previous owner that we don't use, as requested. I was glad to see those gone. Jarrod checked in with us and was really great to work with. I highly recommend this company to everyone in the area.

    Response saying they don't do repairs.
    Eric A.

    I had a section of my roof that started leaking after the recent storm. I was looking on Yelp for someone that does roof repairs. Brotherhood Roofing has listed on their website they can do roof repairs as well as on their Yelp listing. So I filled out the requested project form and within 10 min I was sent a reply that said "I'm sorry we don't do repairs". Why have the false advertising then? I can't speak for their work since they apparently don't do repairs. But I gave 2 stars because I did get a response very quickly.

    Eric T.

    Edit: the owner contacted my mother personally and apologized and made it right. They came out as scheduled and did excellent work. This is how customer service should be done. Wonderful!

    1st and 2nd floor gutters
    Michael M.

    I can't say enough good things about Brotherhood Roofing. Sebastian kept me in the loop during the whole process which was quick and professional. It's always a luck if the draw on Yelp and I lucked out with this company. I decided to use Brotherhood based on the count of good reviews and I am happy I did. The gutters and quality of work is exceptional and price is competitive. The team assessed the work and even asked if they wanted to replace rotted fascia boards for a fee of course but that work was done quickly as well. Sebastian coordinated all the work over a few days. I was very impressed. Thanks a million as the work made my old home look new and modern.

    Proof that Sebastian knew about our request and his sexist remarks.
    Ben B.

    Update 3 (I guess): Now, the company has updated their reply to remove most of what they said originally. They also have blocked me from replying to their personal messages on Yelp. The other related comments are not "our friends", they are other residents of the same condominium that got affected by their shady business practices. Hopefully future potential customers will read this and know not to work with these people.

    States he can't work because it's Sunday and a holiday weekend, even though he was aware if the date more than a week prior.
    Lyna T.

    My family chose to reach out to Brotherhood Roofing because my mom's client referred us to Jarrod, the project manager. However, we are left highly disappointed in the lack of customer service. On August 22nd, I informed him via phone call AND text that my insurance company will have an adjuster visit on September 1st from 11am-2pm. He verbally confirmed and stated he would hare that date and timeframe booked off for us, as well as validated the appointment through text. On August 31st, a day before the scheduled meeting, I messaged Jarrod and did not receive a response. Interestingly enough, he did reply to my mom's texts ~6 hrs later asking, "what date"? To my mom's surprise, she called him for a discussion and he rudely hung up on her midway through the call. The rest of their conversation was through texting. First, he claimed he can't make it to the appointment because it is on a "Sunday" and a "holiday weekend". And then abruptly, he stated it was because a family member is in the hospital, so he did not remember our appointment. Let me clarify, WE ARE NOT INSENSITIVE PEOPLE. WE UNDERSTAND THERE ARE EMERGENCIES. HOWEVER, it is VERY unprofessional to not inform your customers. On top of that, if you did forget, why did you not respond after I sent you a reminder? A simple explanation and genuine apology would've sufficed. Not to mention, why would you initially claim that you don't work on Sunday's if you agreed to the appointment date more than a week prior? Very unhappy with his unprofessionalism. Please review the screenshots below as proof. The first screenshot also shows his failure to communicate and update his clients early on, but we wanted to still give him a chance.

    Sharon L.

    I found Brotherhood Roofing on Yelp and chose them based upon their reviews. I must say, the rating given by consumers was spot-on. Our experience with them for replacing our roof was 5 star service. From showing up on time, to polite installers and finishing timely the same day, we had a very positive experience. One of the roof managers even replaced a lightbulb and a few smoke detectors that were in 15 foot spots at our house, for a few extra bucks on the side. Sebastian went above and beyond to document the pitch of my roof to my insurance company, who was not wanting to pay for the correct pitch. My insurance company finally accepted Sebastian's documentation of the pitch and I got the correct insurance payment. I recommend Brotherhood roofing and the entire day went smoothly!

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    Review Insights

    2 months ago

    Business owner information

    Photo of Sebastian N.

    Sebastian N.

    Thank you James, we aim to exceed expectations every time.

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    2 days ago

    Thieves. If you ever do work for these guys, they will not pay you.. the owner's name is Sebastian and he is a liar and a thief.

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    1 month ago

    Business owner information

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    Sebastian N.

    Helpful 1
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    2 months ago

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    Sebastian N.

    Thank you Edward, very appreciate your business.

    Helpful 1
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    1 year ago

    Business owner information

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    Sebastian N.

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    1 year ago

    Business owner information

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    Sebastian N.

    Helpful 2
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    7 years ago

    Business owner information

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    Sebastian N.

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    1 year ago

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    Sebastian N.

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    5 years ago

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    Sebastian N.

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    6 years ago

    Business owner information

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    Sebastian N.

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    7 years ago

    Business owner information

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    Sebastian N.

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    4 years ago

    Business owner information

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    Sebastian N.

    Helpful 4
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    8 years ago

    Business owner information

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    9 years ago

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    Sebastian N.

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    6 years ago

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    8 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    8 years ago

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    Sebastian N.

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    4 years ago

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    Sebastian N.

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    8 years ago

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    8 years ago

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    Sebastian N.

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    8 years ago

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    Sebastian N.

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    5 years ago

    Prompt response, reasonable estimate, no sale pressure. The technicians that did the installation were very accommodating to my requests.

    Business owner information

    Photo of Sebastian N.

    Sebastian N.

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    7 years ago

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    Sebastian N.

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    5 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    9 years ago

    Business owner information

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    Sebastian N.

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    6 years ago

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    Sebastian N.

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    9 years ago

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    Sebastian N.

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    9 years ago

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    Sebastian N.

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    7 years ago

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    Sebastian N.

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    Page 1 of 4

    Ask the Community - Brotherhood Roofing

    Do most roofing companies charge for an inspection? I've found some shingles in the yard lately.

    Most do charge a small nominal fee for their time, drive, gas, toll fees, etc. We take your inspection fee, $79.00, and apply it towards your purchase of repairs or roof… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Brotherhood Roofing

    Sebastian and his team came out within a day of when I contacted them and followed up and did a great job.

    Mentioned in 84 reviews

    Read more highlights

    Peak Roofing & Construction

    Peak Roofing & Construction

    4.7
    (21 reviews)

    We had a great experience with Peak Roofing…read more Jeff originally came out to our house, met with the adjuster, and handled the entire process from start to finish. It was incredibly smooth and easy on our end, which we really appreciated. Shoutout as well to the project managers, Paul and Robert. They were both fantastic. Communication was clear and consistent, and everything moved along without any issues. The whole team was great. After the big hailstorm in our area, we had what felt like 100 roofing companies knocking on our door. I'm so glad our insurance agent referred us to Peak. These guys are the real deal.

    I've used Peak Roofing now for a couple of commercial roof leak repairs and the tech I've been…read moreworking with, Charlie, is a rock star. When I got multiple quotes for roof repairs he was the most attentive, the most thorough, and Peak had very reasonable pricing. Not the lowest, but paired with the thorough report and warranty on the work, you know that they're not just trying to do a sloppy job. Finding great help for commercial properties is pretty challenging these days. The report and photos I received as part of the estimate process definitely helped me to make decisions with more confidence in a situation where I'm unlikely to actually put eyes on the problems myself. And Charlie sent more info during the job along with additional photos and observations. Definitely recommend for reliable repairs!

    Brotherhood Roofing - roofing - Updated August 2026

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