I selected Mercy Medical Center, specifically the Institute for Gynecological Care, from providers…read morein my network close to my home. I've visited 3 times and so far, so great. First, the center's facilities are really nice, tastefully decorated and peaceful. Second, the check in process is swift and fairly painless, though I swear I fill out the same paperwork every time I come in, but it doesn't take long. Third, I don't spend a lot of time in the waiting room. Shortly after I sign in, I get called back, which is great. I don't appreciate doctors that keep patients sitting around. Everyone's time is important. Fourth, they validate parking in the attached parking garage, which is important for a doctors office in the city with no real street or lot parking. Most importantly, I like the staff. These kinds of appointments are not fun, but the staff makes them bearable. I feel they really listen to my concerns and make a most uncomfortable exam tolerable. They make it easy to share intimate details that I usually don't tell anyone. Glad I found this place and I'll keep coming as long as I have this insurance!

Very rude and incompetent front desk staff. They moved my appointment without telling me and then…read moreacted like they were doing me a favor by making me wait until the doctor was available. Then, they "couldn't run my insurance" after already making me wait for 35 minutes - absolutely bs as I'd just seen my primary last week and work in a medical office myself. A truly awful waste of time, although I should have known better than to get reproductive healthcare from a religious institution. Last time I choose a provider because they share an EMR with my primary care.

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

I discovered Whole Woman's Health back in 1998. The first time I walked in, it was dim lighting,…read morebut I felt a welcoming vibe. The front desk greeted me and I filled out paperwork. You go through the needed steps during the duration of your appointment. You have the option to pay out of pocket or insurance and even Medicaid. I continued to go here when needed over the years. I had no issues with quality of care; they were vocal about aftercare instructions. I worked in OB/GYN for many years and even assisting appointments like this, so I knew what was supposed to be done. They checked all boxes. If at all, any family or friends need care such as this, I'd recommend them.

Discovering you are pregnant after years of believing you could not conceive is scary and…read moreemotional. I highly recommend Whole Women's Health of Baltimore. I was able to get a surgical procedure under anesthesia. From the first phone call I knew this was the right place. On the voicemail the first thing they state is that this is your Choice. The staff is so kind and informative and I felt really cared for. The procedure was quick and professional. The Doctor, the nurses, and the counselor made me feel welcome, informed, and supported throughout the whole process. Thank You for helping me and understand it our RIGHT to choose. Also, the music was great and there are so many quotes and pictures on the walls of strong women throughout history.

I've been to Children's Urgent Care of Towson twice now and both experiences have been top notch…read more From web based appointment scheduling and paperwork completion to school and work excuses to rapid tests and treatment plans, Children's Urgent Care makes it easy so you can focus on what's important...getting your kids healthy. There are definitely drawbacks to the urgent care approach. Even with appointments, my two visits have taken a while. When I visited on a Saturday during flu season, my son and I waited for about four hours. At least one child, who was a baby in an emergency situation, jumped the line because of necessity. What I liked is that the receptionist communicated with those of us who were getting jumped what was happening and why it was necessary. My second visit, during the week, took about an hour. The waiting room features a TV (that played Bluey during our three hour wait), fish tank and some stools that can be moved around. It was enough to keep my sick son occupied while we waited. The actual patient rooms are also fitted with TVs, playing something different than the waiting room, and some wall games as well. Medicine, in some instances, can be purchased on site to save the hassle of a prescription at a pharmacy. Electrolyte popsicles were also available to my son when they were concerned about dehydration. Lollipops and treasure boxes are offered on the way out. All in all, when last minute sickness strikes my kids and their normal pediatrician is not available, I have no qualms taking my kids to Urgent Care of Towson.

I've been here couple times and phenomenal service every time ! Very fast , caring and accurate!read more

Dr. Arshad Is the best. He cares about his patients, he looks out for the benefit of his patients…read moreand give you advices to what is best for our kids. I recommend him as a doctor for the kids. Ms. Kathy in the front desk it's awesome as well. She will remind you of the appointments and she is able to help you with any paperwork that you need. Weather it's important paperwork or just a random not important paperwork she's there for you. They are such a strong team following the Covid guidelines at all times. Thank you so much Ms. Kathy and Dr. Arshad for all your time and patience with all 3 of my kids. You helped out so much I'm so many ways.

I had an excellent experience at Towson Surgical Center! I was receiving a cosmetic procedure and…read morewasn't bothered by any snafus with my insurance and I'd paid the center facility fee at least a week in advance. Thus, when I arrived, I merely had to sign in and fill out a few forms. I had not one, not two, but three belly laughs with the woman who checked me in. Everyone I encountered at Towson Surgical Center was very nice and helpful. I felt very well taken care of when I was here and though I don't intend to have more surgeries, especially elective ones, I wouldn't mind returning here! Excellent visit start to finish.

What a wonderfully professional and caring place this is. I have been to this center several times…read morebefore for various outpatient procedures. I always appreciated the efficiency, professionalism and friendliness of the staff. Today, I had a procedure and came to the center. Problem was, I assumed the procedure was there and it was not. I left the correspondence at home, but the wonderful receptionist managed to contact my doc when I couldn't and sent me to the right place. So grateful. She went beyond the call of duty to help me. Great place