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    Bruce Roth, DO - Commerce Psychiatric Services

    1.0 (1 review)
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    11 years ago

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    Viewpoint Psychology & Wellness - Therapy Session, Commerce Township Therapists.

    Viewpoint Psychology & Wellness

    4.0(8 reviews)
    0.9 mi

    I am deeply disappointed with how this practice handled billing for my son. To provide context: we…read morehad a phone call with one of their therapists to see if they would be a good fit for my son, an initial consultation to determine availability and compatibility. Their schedule did not work for us, so we moved on. That was the end of it, or so I thought. Months later, I began receiving bills for services I was never informed would be charged. My son never received therapy here. We never came in for an in-person appointment. I called and spoke with Rose, who said she would follow up with the therapist and get back to me. I never heard back. When another bill arrived, I called again. Rose then escalated to the office manager and that's where things went completely sideways. The office manager immediately had an attitude and insisted I had come in for an evaluation. I told her clearly: I was never at your West Bloomfield office. This was entirely by phone. Instead of listening, she proceeded to repeat back private, personal information I had shared with the therapist, essentially using sensitive details about my son's situation to try to prove I had been there. That is a serious concern. She then threatened to "pull the cameras" to show I was there. Please do. Because I was never there. I'll be honest, I did raise my voice. After being spoken to with an attitude, having my concerns dismissed, and having my son's private information thrown back at me, I got frustrated. I am human. She then hung up. I am a parent who has been working hard to find the right therapist for my child. I have had many initial phone consultations and have never been charged for one. The lack of transparency about fees, the aggressive response when I raised a legitimate concern, and the handling of sensitive information in that conversation were all completely unacceptable. I will be following up further.

    The office staff and quality of care is outstanding. Compassionate and truly concerned with your…read morewellness. I would highly recommend Viewpoint to anyone.

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    Viewpoint Psychology & Wellness - Commerce Township

    Pure Psychiatry of Michigan

    Pure Psychiatry of Michigan

    2.7(18 reviews)
    3.4 mi

    I should have trusted my instincts the moment I walked in. Both times I visited, the waiting room…read morewas completely empty, not a single patient in sight. The only people I ever saw were Traci, and the receptionist. That alone should have told me something. Within minutes of my first appointment, before even reviewing the 15+ years of medical records I brought, Traci dismissed my long established panic disorder and insisted I was bipolar. She prescribed Cariprazine, a medication primarily used for schizophrenia and severe bipolar disorder, and told me to taper off the medication that had been working extremely well for years. I followed her instructions, and the side effects were so severe I nearly went to the ER. When I called, she didn't even speak to me directly, the receptionist relayed a message telling me to stop taking it. The Zoom follow‑up was even worse. She again cut the medication that was working and prescribed Desvenlafaxine, which is used for major depressive disorder. Once again, I followed her instructions, and once again I had major adverse effects, including my heart rate spiking to 190 bpm. My final visit lasted barely five minutes. She immediately told me she no longer wanted to treat me because I "asked too many questions" and "didn't want to be helped." Instead of calling me, she had me come in just to bill my insurance. She also pushed for a release of all my medical records, despite clearly having no interest in reviewing the ones I had already provided. Their stance on supplements was equally contradictory, claiming they're all placebos, except vitamin D, except vitamin C, except... whatever exception they felt like making. She even suggested I lose 5-10 pounds despite me being nowhere near overweight, all while she sat across from me drinking giant energy drinks. Afterward, my primary doctor was shocked, both by the medications she prescribed and by her attempt to taper me off the treatment that had been working and the speedy timeline. He confirmed what I already knew: these medications are well‑known to worsen anxiety and panic disorders. In my honest opinion, this practice is not focused on healing. The lack of oversight, the empty offices, the poor reviews across every location, platform and the careless prescribing all point to a business model built on billing, not care. As a former RN with 15 years of experience, I thought I could spot bad actors. I was wrong, and the two months I spent under their care were filled with unnecessary fear and instability. Please take these reviews seriously. I wish I had!

    Meghan, has been my therapist since July 2025 and she is AWESOME!! I would recommend her 100%. She…read morehas made me comfortable to talk to. Not to mention, how honest she is with expressing her feelings. Also, Kailn at the front desk lights up the room with her EXCEPTIONAL customer service!! I love her smile and personality!!!

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    Pure Psychiatry of Michigan
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    Bruce Roth, DO - Commerce Psychiatric Services - psychiatrists - Updated July 2026

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