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2 years ago

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Allstate Insurance Agent: Alexandra Roberts

Allstate Insurance Agent: Alexandra Roberts

1.0
(1 review)

We moved to Mineola and purchased a house. We opted to use the same insurance agency that the…read moreprevious home owner used. That was a mistake. Initially we paid about the same as the previous home owner but at around a year the Allstate agency raised our rates by 72% with no claims or changes. We had our home owners policy impounded at the local bank so it apparently made it easy for the Allstate agency to do this without our approval. It was a classic bait and switch. The agency also neglected to give us a substantial discount for the class 4 roof that they had previously insured. Our automobile insurance also increased drastically with no claims or accidents. When contacted their response was flippant and unprofessional. This is being reported to the Texas department of insurance. Beware! It makes me wonder how many other customers this is being done to under the guise of being a friendly small tow UPDATE- Now this corrupt agency is trying to bill us $293 for coverage after they already reimbursed us more than $800 when we cancelled all of our policies. We will escalate our case with Allstate corporate as well as the open case with the Texas Department of Insurance. The fact is-they owe us money for knowingly withholding the discount for the class 4 roof that they had previously paid the insurance claim for and gave the discount to the previous home owner. Take the time to read her reviews on the Allstate site. I wish we had!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Mineola. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Mineola residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Mineola today.

Bruner Insurance Agency - homeinsurance - Updated July 2026

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