I've been banking here since 1981. It used to be Mead Credit Union, but they changed the name to…read moredispel with with the perception that you had to work at Mead (now Glatfelter) to be a member. It is open to all residents in Pickaway, Pike and Ross Counties. Homeland offers many services, they are professional and helpful. I've never had a bad experience with any of the tellers or associates. Safety deposit boxes are competitively priced and convenient. Rates are fairly competitive. They are attentive to their account holders and seem to be right on top of any potential fraud issues. What more could you want or expect from your bank?

I'm here for work for 6 months. The hotel I am staying at was out of quarters . I stopped by the…read morecredit union for quarters and was told they could only service members. How is this a community bank when you guys are not serving the community. I'm a potential customer and should have been treated as one

I was with them for almost 30 years and never had any major issues until here recently. Ive seen…read moremany people have issues with money being stolen from their accounts, and all the stories are almost identical and all were members of ACU. Then it happened to my account too. To the tune of $4000. There security measures are a joke and if youre one of the unfortunate ones who gets caught up in their lack of security, they dont care. Theyll say so sorry so sad and wont reimburse your money even when its proven to be wire fraud. Take your money some place else where they may actually cate about you as a customer and the safety and security of your money

POOR CUSTOMER SERVICE TIMES 10…read more In 2009 my husband and I decided to replace both cars simultaneously. Interest rates were great and the market stale so there were deals to be had. My husband once worked in Chillicothe and suggested the Credit Union there. He had used them in the past without incident as far as I know. Both lending experiences happened at approximately the same time or else we would have used someone else. Both experiences were less then to be desired. At one point during the lending process on the first loan, the dealership called us personally to find out what the delay was; we had the vehicle. Apparently, the employee at CFCU had gone on medical leave, which we understand that can happen as it's hard to predict those things, however, no one bothered to inform us of this. It wasn't until we stated that the delearship was inquiring that another employee found our paperwork a day later. After our paperwork was completed we were mailed a coupon booklet with the incorrect amount. It was 8 cents short. It took them 2 months to notify us of this discrepancy. Although it was nice of them to take the money from another account, my husband had $9 left over from his last auto loan payoff which they never mailed to us, in order to make up the difference, it would have been nice had the mistake not been made at all. But ok, mistakes happen. We were willing to give them the benefit of doubt. On the second loan, the initial paperwork went smoothly, the follow up, not so much. We were not mailed a booklet and so I did my best to get the payments to them thinking all the while they would mail me all of the proper paperwork. Yes I admit I was a few days late on a few of the payments but I wasn't too concerned because we ach payments once everything is finalized and I figured it would get taken care of when I finally got everything in the mail. Instead, we never did end up with the booklet. I tried calling several times and even sent a follow up email (I will look for it to add at the end of this post but its been several years and I may not have kept it). I could not get a person on the phone at the time and the answering machine or voice mail, which ever they had, did not have an outgoing message and so I wasn't sure if I was even leaving a message. No one was returning my phone calls. Apparently they did not get one of the payments and they claim I was mailed a letter. I got no such letter. Just like I didn't get the payment booklet. Instead, my husband finally got an email at work regarding the missing payment. I could take no more, especially after the unsympathetic email I got back from earlier. Thank goodness we finally got the correct amount set up via ach. Imagine my surprise when we went to refinance the house two months ago and found out that CFCU had reported us to Equifax. I have spoken to several people at the credit union in an attempt to refute the reporting; one of which, Laura I believe, told me "you are blowing this out of proportion." I guess since it isn't her credit report, she isn't too concerned. I even suggested that she look at all of our timely payments on his previous vehicle and our new ones over the past 3 years. They didn't care and refuse to acknowledge that it could be a problem on their end. I have no idea what happened. Thankfully we still have an excellent credit score; I don't miss payments. The payment was made. Was the person who processes the payments out on leave? Did it get lost somewhere in their office? Perhaps they had something incorrect in my mailing address? I will never know. They are unwilling to concede anything. At no time during the last phone call, did their manager apologize to us for their poor customer service or take any responsibility for the mistakes on their part. They are very unsympathetic and unwilling to bend. Proceed with extreme caution. They are fine if they mange to get it right the first time. If they make a mistake - good luck to you if you use them.

Worst customer service at grove city. I have been a customer for almost 20 years with multiple…read morereferrals.

Couldn't be better. From the easy, on-line application to the personal attention of my loan…read moreofficer, it was a breeze. Thanks to Credit Union of Ohio I bought the car of my dreams.

Used to be a part of WPCU but the lines seemed to be growing and their service wasn't keeping up…read more When I switched to Day Air I was relieved when the lines were short and their service was awesome. They even have a play area my son could play at while I took care of my finances. Don't be fooled by these huge credit unions out there. They are no different than banks. Stick with smaller credit unions that provide quality service and support the community.

My mother passed away unexpectly and I wanted to keep her car and kept making her payments as to…read morekeep everything current until her life insurance came so I could pay off her loan. In June I made the payment early and went in and took her death notice and talked to a associate and explained I needed the pay off as to arrange a date to bring cashiers check in and pay for car. They gave me a pay off date and amount. I left there thinking all was good and woke up the next more to a man repossing the car!!! I was in shock and explained it must be a mistake and asked him to allow me to call them before he took the car. I did and this incredible nasty man gets on the phone with and says I must allow them to take the car and whoever I talked to was mistaken. I explained I was there day before and had a written pay off and the car was actually in probate so the title would be put in my name. He said I had 15 days to get a letter of authority from probate court and pay off the loan or they would sell it at public auction!! It added insult to injury after losing my mom and was still in shock. I thought I had done the right thing by keeping payments current and letting them no I wanted to pay off the loan and even arrange the date. They were ugly and nasty and made a already awful situation in my life even worse. If the payments had been behind, Then I could had understood this but being I was there in good faith the day before? I called my lawyer and he expeditied the letter of authority through probate when he found out they took the car. They sent me a certified letter and gave me the pay off and added 400 dollars for the repo charge? I go down with cashier check in hand and my letter of authority and then tried to say I owed 20.00 bucks more? I could not believe this? Then they release the lean and I drive to Huber Heights to collect my car and the repo guy told me when he took car tehre would no charge on there end for holding the car and find out they want 200 in cash only? When driving home I start to notice a strange noise? I discovered after taking my car to my repair guy that the noise was my tire and I had just months ago had all brand new tires put on the car. He said one tire had a huge dropping bald spot? When I asked what caused that, He said he had only seen this in repo situations where they drug the car off of trailer. So now, I have to replace the tire. My advice to anyone is avoid Day Air Credit Union as there not professional and there behavior was at best shady.

We signed up for a mortgage with merchants because although the fees and rate were slightly higher…read morethan some other options, we felt we were supporting a local business and prior to close they provided good personal communication and service. During the closing their true spirit became clear as they slipped some additional paperwork in with the 6" tall stack of papers to sign without mentioning that they had opened additional accounts in our name and were charging us fees on all of them. Once this became clear they were unapologetic, but agreed to cancel the accounts once the fees were paid. So we reluctantly paid the fees and refinanced with a more honest bank. Assuming this mistake was behind us, we received a notice in the mail several months later for unpaid fees and additional interest. They either weren't competent enough to cancel the accounts when they said they would or left them open in another dishonest attempt at our money. Either way, I'd advise anyone considering doing business here to consider your options carefully and make sure you read the fine print and cover yourself.

From the owner: Established in 1879, Merchants National Bank is an independent financial institution. It offers…read moreonline, personal and business banking solutions. The bank provides credit cards and ATMs and switch kit, safe-deposit box and wire transfer services. Merchants National Bank offers direct deposit, traveler s checking, night deposit and overdraft protection services. It provides bill and tax payment and transaction review services. The bank offers electronic banking, payroll, receivable collection and merchant services. It provides business checking and money market accounts. The bank also offers home equity, construction, agricultural and commercial loans. It additionally provides various financial tools, such as loan payment and mortgage calculators. Merchants National Bank is a member of the Federal Deposit Insurance Corporation and Equal Housing Lender.

I have never had problems at any branch like I have this one. The woman who runs the branch (not…read morethe owner like she says) is flat out rude. I asked her to show me something in writing and instead of finding it, she chose to start an argument with me and laugh at me. Completely unprofessional. I have already contacted corporate and they suggested I use another bank since they also couldn't understand what she was doing. So I drove to another branch and had absolutely no problem. Not really sure why she did what she did but I hope whatever is causing her to be so downright miserable and nasty gets better.

All Banks walk on a thin ice called Trust. If you can't trust the financial institute you store…read moreyour money in then you simply can't store your money there. The banking center was great when They had their previous branch manager.

i think old age is a curse. I cannot find my usual place to log in, and everything has changed…read more For the life of me, I cannot figure out why, when they have a good thing, they go and change it. I don't know where I am most of the time, but geeze...i've lost my glasses, most of the time I can't find my teeth, and now I can't find where the login is at my bank. I think i'm going up ----creek and forgot my paddle! love you guys! Betty Greenlee

Farmer's Bank is the newest of the banks in Point Pleasant. Several years ago, we moved the account…read moreof our non-profit to Farmer's because they have a special money market account for non-profits. I have always found the staff helpful and caring. One even called me to double-check on something about our account because she wished to make certain everything was accurate and up-to-date. Every time I have gone in, the staff is available so I can be in and out quickly. If you are looking for a bank, this bank deserves your consideration.

Friendly and knowledgeable staff. Opened in 2018. Has atm and everything you expect from a bank.read more