Michelle and Jessica were extremely knowledgeable and professional as they helped policies that…read moreworked best for us. Thank you, State Farm!

After dealing with SummaCare customer service and their supposed quality assurance department, I…read morecan see why hospitals are dropping Medicare advantage plans. This year (early 2023) a SummaCare representative argued about putting in a complaint against University Hospitals for a billing error. The employee in Akron was very argumentative, and my wife even observed that it looked at times that I was begging her to put in the complaint. The employee finally obliged and put in the dispute against the billing error however, when we got the paperwork back from SummaCare, she failed to put in one of the errors which resulted in SummaCare saying I owed money. Fortunately, at the same time, seeing how this employee was being uncooperative, I had also put in a BBB complaint against University Hospitals and the billing error wound up getting resolved. So I wound up putting in a complaint against the employee and SummaCare through the BBB. SummaCare manager, contacted me and assured me that the employee and the department would be addressed as far as properly taking down complaints, and not being argumentative. The manager had lied to me - unfortunately, after I closed out the BBB complaint, SummaCare decided to dismiss the complaint, claiming that it was past 60 days. But interesting to note nowhere in the complaint did SummaCare reference the issues with the employee and the department. In other words, SummaCare misrepresented my complaint. Time to get the regulatory agencies involved. May contact our US Senator as well since it appears that many hospitals are bailing on this failed concept of Medicare Advantage "insurance". Good grief the Feds have a tough enough time keeping their own employees under control how do expect them to control their "Medicare Advantage" flunkies?

i needed medicare advantage to ass prescriptions dental and eye care to medicare…read more i researched at least 10 advantage plans for my needs customer service attitude and knowledge was important too summacare beat them all for price reviews knowledge and attitude i have been with them 8 years and have rarely encountered a problem occasionally they consider an mri unneccessary the greatest triumph happened a couple years ago my generic zyrtec for my allergies wasn't available within 30 miles of my home instead of forcing me onto a different drug summacare paid for name brand drug 100% this saved me $280!!! recommend them 100% all cleveland clinic and university hospitals are covered

I had my tax return prepared and filed with Mary Stone. She was very thorough and explained…read moreeverything to me, in addition to providing the documentation she prepared. Very reasonable and helpful. Highly recommended.

This place WILL ROB YOU! I was paying over $100 for liability with State Farm when I found out that…read morethey shouldn't be charging more than $80 a month I left. I now pay $65 a month a hell of a lot less.

Glen and his team have been extremely helpful and always prompt to take care of any questions I…read morehave. It's a pleasure working with him and his team!

Tom Maurer has handled my investments since I was 18 years old. Recommended to me by my father…read morebecause he cares about you and your family. Family owned and ran, Tom and his son Luke handle all my retirement, long term and short term investments. He sells life insurance and college funds. If you want honest, trustworthy, and just great people to work with the Maurer Financial is the place for you. They have a new location on whipple Abe.

Wow. Let me begin by saying my experience with Jane Nicholson / State Farm has been poor at best…read moreand convoluted by new staff not completing their tasks as requested and certainly no follow through for completion of tasks. The issues started to be seen when we purchased vehicles for the kids. We were seeing separate invoices and actually a separate invoice for each individual transaction. Example, one new car has multiple separate invoices mailed, one for each student discount, one for multiple cars, one for homeowners multi policy. Not one bill itemized. Literally one day I came home to a stack 2" thick of invoices from State Farm. Multiple times I have called Jane Nicholson to have this explained to me and was assured it would all be fixed come the State Farm new system was in place. Well, it got worse and I started to decide to leave once the rates increased to over 5 figures annually. I called and asked the answering agent, Kim, when my auto policy and umbrella policy is paid up to. She said the 14th and I asked for the two policies to be cancelled effective then and instructed them to no long withdrawal any monies, this was 2 weeks ago. A very clean sever of ties. I purchased a new policy days prior with another agent and was now saving a significant amount. Fast forward to today when I see the monies were still deducted from my account. Even though I had specific conversations with Kim, though State Farm chat and verbal conversations, all with Kim. I went to the agent to get answers as to why and I wanted copies of the transaction canceling the policy from their end. Never received any documentation. Remember this is not a small sum of money we are talking about. I was told that in fact even though I cancelled my policy that it doesn't actually get cancelled then. It goes into a "cue" and then it gets decided that it will get cancelled by someone else, not the agent. This was not explained in anyway shape or form and that the withdrawal may still happen. I was advised I should talk with Jane Nicholson herself since I was upset and that neither agent could help me. Neither Kim or the other agent offered any resolution to the issue at hand. I was told before I came in that Kim was calling to find out what happened. Never happened. No one in this office offered to help, or take and responsibility for these actions. Not even a single, "I'm sorry Mr Large". I have everything very well documented. I still have no answer when my monies will be returned. Lastly, I was told by another agent in the office that Kim was new and didn't know. Not her fault? Nope, Jane's fault for hiring an inexperienced agent and putting her in charge of others monies that could have indirect consequences. THAT IS RECKLESS AT BEST. I was told Jane was out on an appointment and wasn't available to speak with me. Let's see how long it takes for her to actually get back to me. At this point I'm assuming I'll need to sue the agent Kim and. Jane Nicholson herself. EDITED: I was told by corporate that this office was NEVER contacted by the agent to cancel my policy until the 15th. 2 weeks after I called to cancel it.

I recently purchased both home and car insurance from this agency. Riley McMahon served as the…read moreagent. He took the time to explain in detail the various aspects of the policies which appeared to be beneficial to my situation, noting all the while that choices and decisions were mine. I appreciated the relaxed time and the no-pressure approach. I had the opportunity to take a few days to consider the policy content and then return to complete the purchase process. Again, everything was reviewed carefully before the final signing. I left feeling quite comfortable with my insurance purchase and quite confident with Riley as the agent. Lewis P. Porter

I just want to say I had a money issue and I had to get a loan. A friend told me to go to cash…read moreadvance in Barberton so I did. They are so nice and so helpful. Lisa was so funny and helped me get the loan and made me feel like family. I will continue to go there when I need extra cash and I will tell all my friends. Thank you so much to all the ladies that work there they are great.