Only thing worse than WM price and service is the Customer Service. Collection truck did not pick…read moreup rubbish. Spent all morning getting the truck to come back. When he came he damaged the bin. spent over an hour on the phone to schedule repair. Repair scheduled for next pick up day. Wasn't repaired. Customer service first said bin wasn't left out however truck emptied it. Then said repair was completed. Customer service said repair would be expedited and would be done in 3-5 days. Called after 4 days. Now say will be done next week

I wish I could give less than 1 star. Their service used to be fine. They switched things around…read moreto recycle pick up every other week which never fits in their tote. They won't take anything outside of a tote. You can't cancel online. They make you call to do that. I was on hold yesterday for an hour and a half until the phone lines shut off. I've been on hold for more than an hour so far today. I'm still on hold. I have to believe this is intentionally difficult to cancel service. Find another garbage service.

Truly awful customer service! I can't get a actual person to discuss my issue and they keep…read morechanging my dates without my knowledge

worse company you can use, from customer service to have knowledge about the service they offer ,…read morenot reliable, no way to speak to someone, wasted hours on the phone trying to get someone to help to the point the you have to hang up or the call get disconnected, they just add some new charges, I sigNed up for service on November 10th 2024 and I have to wait till December 24 2024 for a trash can to be delivered which they never did, today Nove 30 2024 I have been on the phone for 48 minutes and no response but I have to pay $101 by January 9, 2025 , this company is a joke. Now I have over 15 bags of trash sitting in my garage waiting on them, unacceptable

Good service until there a problem or billing issue email only not able to talk to aa live…read moreperson....and more expensive than modern

Not worth the time to voice my unfavorable opinion and justifiable complaint.(Not emptying can 3…read moretimes!!)

I have been a private customer of Waste Management for fifteen years since moving out of the city…read moreof Rochester to the suburb of Rush. When we lived in the city, Waste Management was contracted by the city to pick up our trash, too, so essentially I have been a customer for about forty years. For some reason, the company was much better when we lived in the city. For most of the years we have lived in Rush, they have been responsive to our needs and friendly when I had contact with the drivers. In fact a few years back, I was sitting out front, having forgotten it was pick up day, and the driver waited for me to get my trash. However, in the past two years they have missed their pick up more often than in the first twelve years combined. What is more, communication has been terrible. One time they called to say the pick up had been moved from Friday to Monday, so i moved it back down our long driveway, and they came later that day, after I had removed the trash from the street. Recently, they have postponed it by one day for no apparent reason. On the third of July, when everyone else was honoring the 250th of the nation by giving workers off on the 3rd, almost nobody on our street put their trash out, because we knew that they ought to have given the workers the 3rd off and the fourth, but they claim they had trash pick up that day. The should have postponed it until Monday, and moved everyone back a day, giving their workers overtime pay on the following Saturday, the 11th. This week they left a phone message that our trash pick up had been rescheduled for Friday, July 24th, which is our next regularly scheduled pick up date. That is NOT rescheduled in my book; that is FAILURE to complete their contracted obligation, something that has been happening with increasing frequency over the last two or three years. When our family moved to Rush, almost everyone was using Waste Management, so we did the same. I think there are four or five different companies that do trash pick up in Rush. If Waste Management continues the way they have been going, we will be using one of the other companies. The reason I am writing this review here is that they make it really difficult to contact them, and I am hoping they will see this on Yelp.

After hearing that they are short staff and garbage isn't being picked up on schedule I recommend…read morethat customer switch to either suburban or white trash There employees do an attitude I've seen in the past pick ups we had when living in Macedon NY back in the 1990's.

Use waste management for my weekly garbage pickup. Have really liked their service and have never…read morehad an issue. Price is very reasonable and they do recycling also. What I like over municipal service is WM takes everything. Sometimes I feel guilty putting all the stuff out that I do, but they always take it with zero complaints. Highly recommend if your in the need of a private garbage company.

From the owner: Always Working for A Sustainable Tomorrow,Waste and Recycling Services for your Home or…read moreBusiness,Order Trash Service Online Today WM offers customized solutions to fit your residential and commercial waste disposal needs, with price transparency & no hidden fees. From initial setup and customer support to ongoing service, you can count on us to be there when you need reliable trash and recycling pickup and a partner that will dispose of your waste responsibly. Our online service options and My WM Portal make it easy to do things like initiate service, manage account settings, make payments, schedule extra pickups, change service levels and more. Check availability online and sign up for service today!

Fast and efficient! Started and finished in time window, and was affordable. Thank you!read more

We are doing a buildout on our kitchen and the construction guys informed me they wouldn't be able…read moreto junk the fridge. No one wants a fridge for scrap, due to Freon. They came the day after my call and the guys took it away without a problem. Super appreciate the expedience and professionalism by which it was handled.

want your trash to pile up with missed pickups? use WM! wan't to give a real bad advice to someone…read moreannoying? recommend them WM! the worst possible experience with recycling, customer service and online services. app is useless, website is not functional (unless you are going to pay the bill - this thing is always working), reaching customer service is like getting to the end of the line in hell

Very disappointed in the services we received with waste management. Botched pick ups, misleading…read moreprices that ended up being 3 times the cost of their competitors, and 30% over what they quoted us, dumpsters that were placed on the wrong lot and had to be moved by our guys with our equipment, mysterious charges that their own accountants can't explain in detail to our people. Needless to say we will never ever be using their services again even if it is a dire emergency.

Very happy with the services we received. Would use again in the future. Friendly service.read more

I rented a rolloff from Dumpsters.com (Tucson location) on 8/31/20 based on their 'reasonable'…read morerates. By the way I contacted corporate as well as the local Tucson office and neither would provide me their physical Tucson address. Things went well until six weeks after I contracted them out for a 15 yard rolloff rental. I soon found their business practice is to send out weight overages on the rentals 6-8 weeks after the fact. As a customer you have absolutely no recourse but to pay the penalty for the overage. It is why the business is able to offer low rental rates. And then when you contact them for their physical address all they will tell you is their corporate office is in Cleveland, OH. It's a shady way of doing business (bordering on unethical). As the saying goes, "buyer beware." I for one would never recommend doing business with Dumpsters.com unless you like surprise bills/fees after the fact.

Overpriced for a container the size I'm looking for. Cheaper goin through my own trash removalread more

Neck at waste away, responding very quickly, his price was reasonable, and if our flooring comes…read morein, we will be renting a dumpster Friday