I rented a car for less than 12 hours and was hit with a £180 "Full Valet" cleaning fee, with embarrassing photographic evidence, for dry leaves on the floor mat. In the final invoice they also added location surcharges of £36, that contradicted my signed rental agreement showing an amount due of £0.15. When I complained with Avis they offered a partial refund but then completely ignored my follow-up emails. I have now initiated a credit card chargeback for these unauthorized fees. Absolutely terrible customer service and predatory billing practices. Avoid at all costs. read more