11AM, the doors are closed and the attendant is vacuuming cars on their lot. Waiting a half hour and no sign of anyone. This is not actually a business it's a sign and a reservation system. As far as I can tell they don't actually rent cars. read more

Green Motion Car and Van Rental - 11AM and the doors are closed. The attendant is out vacuuming cars - Car Rental Near Me - Birmingham, XWM

Under no cirumstances should you use this company!! They do not exist in Birmingham. I went to the site to pick up the car 7 Washington st, Birmingham. There was no Green Motion, rang and was told the car was in Leicester. I asked for a refund as could not get to Leicester, still no refund. Have made 4 phone calls, will not answer me. This company is bogus!! read more

I hired a car from Green Motion at Birmingham International UK so that i could get around visiting UK family. The car pick-up was okay, though i felt a little pressured to buy extra insurance and they didn't come with me to check the car out. I found this unusual. There were no problems with the car and it was clean enough. However, upon return there was a stone chip on the windscreen the size of the end of a ballpoint pen, and as it turned out, a 4mm crack. Initially i thought this was one they'd already marked on the checkout sheet, but the new chip was on the passenger side. The Green Motion staff insisted that the car needed a new screen. As a qualified motor vehicle technician and pre-MOT inspector of fifteen years experience, i knew this was utter nonsense. The crack was perfectly repairable for around £50 and would have left hardly a blemish. Of course i briefly argued the case on the day and refused to sign for any liability. Before i'd even left the airport, i received an email making the same demands for a new screen. Over the following days, i sent pictures of the screen to numerous windscreen companies and all agreed that it was easily repairable and did not need replacing. I also asked if i could send an expert to re-assess the screen, but the company would not allow it. Green Motion had a £1205 excess damage deposit i'd left on my credit card as a condition of hiring the car. Days after the hire, they sent a bill for nearly £900. Knowing that this was an extortionate charge for what should only be a minor half hour repair, i emailed them to revoke consent to access my credit card funds. AFTER this they effectively stole the money from my credit card account. They said the terms state they are allowed to charge 'reasonable' costs for repair. However, they obviously broke their own terms as the cost of a new screen for what should have been a minor repair is unreasonable. Of course i've been arguing the case, but they have not returned the funds. I've forwarded my complaint to other bodies and will ultimately take legal action if necessary. The best they've done is offer me £120 back as 'a gesture of goodwill.' What an insult and i certainly don't feel any goodwill to these crooks. I have a family and young children to support, so they will go short as a result of this theft. I would advise anyone to steer well clear of Green Motion. Don't be taken in by an initial low hire cost. If they see the opportunity, there's likely to be a very big and unpleasant sting in the tail. I wont ever give up trying to get my money back. Ultimately, i will make sure this hire car mafia will end up paying out a lot more than the amount they have fraudulently extorted from me. read more

The good news: did get an operational (and automatic transmission) vehicle at a lower price than other companies at the airport. And the young man processing our rental pickup was very friendly and tried to be as helpful as possible within his seemingly many constraints. The bad parts: waited a full hour in queue to pick up the reserved car, with only 4 or so would-be renters in front of us and 2 people at the desk; the car was very dirty inside and out; very little gas in the vehicle, forcing an "emergency" stop before reaching our first destination; the dashboard quickly starting reporting low air in one or more tires. And after vehicle return with no damage (as immediately signed off at return), it took nearly 4 weeks to get the pending 1200 pound charge (damage deposit) removed from my credit card. Also, noticed some would-be renters turned away, frustrated, with the rigid policy that not only credit card and license but also passport had to be available at the rental desk. The Green Motion "senior" on site unsympathetically would just state "didn't you read our policy online"? Yes, there are numerous conditions on the rental site, but not all of them where quickly seen. Bottom line: rent elsewhere unless really in need of lowest cost and willing to deal with issues as above. read more

JAN 2018 I booked a car using their website for 3 days (Fri-Sat-Sun) and paid 96 pounds with full insurance. On the collection day at Birmingham Airport branch, there was a warning regarding weather so I sent them an email inquiring that if I collect the car on Sat, Is there a possibility of a refund for 1 day (Friday only). My query was forwarded to the rental agents and they said I will be notified via email or call. Tried calling few time but no answer. So I went to collect the car on Friday evening. Upon presenting the booking, I was told that my whole booking has been cancelled and processed for a refund as requested. I was baffled as I never asked for a refund I only inquire about the refund and refund was for 1 day only. I was never sent a notification or expected to be refunded. The advisor Katie and Store Manager Jordan assured me that the 96 pounds will be 100% refunded to my account within 14 days. I needed the car so I made a new booking this time for 2 days (Sat and Sun). I asked for similar price and similar car I paid for my first booking but with additional driver this time. They upgraded the car with no extra charge and quoted me 125 pounds with full insurance. I took the car, used and return with no issue. After 2 weeks I checked my statement, there was no refund for the 1st booking made. So I called customer service for a follow up. Customer service would take note and promise to get back to me but never. I emailed the customer service. After series of calls and emails, they told me that there is nothing to be refunded as the money from my 1st online booking (96 pounds) was used on my 2nd booking made in store. I was shocked as that was not as agreed by the Store Manager and the advisor. Customer service said that they cannot do anything what have been said in store. All they can see in their system is that the money from 1st booking was used in 2nd and as the 2nd booking was paid in store using chip and pin method, it automatically validates the sale and their terms and conditions. When I checked the rental agreement they did sneakly added the 1st booking voucher onto my 2nd booking and made me pay extra 125 pounds. So in total, I paid 221 pounds for 2 days. Unbelievable. Never using them again. Completely misguided and mislead by the Store Manager Jordan and the Advisor Katie. read more

Unbelievable..... Birmingham international airport. Turned up last night to pick up my car as per my reservation. Nobody was at the desk! A group of people with reservations were waiting outside had been there for 30 mins. I finally was able to speak to Ajay, who said he was out picking up cars because they had run out and seemed to think it was perfectly acceptable to keep us all waiting and told me I was giving him a headache and that I was not helping the situation!! Really? I told him none of this was acceptable and would be back the next day to pick my car up. When I returned, I was told they wouldn't accept my credit card, even though I used it last time I rented from them and had been accepted amongst other green motion branches. Isara was annoyingly passive aggressive and wouldn't attempt to accommodate me, even given the situation the night before. There was no-one more senior to speak with and green motion head office is closed at the weekend. Really? I had to cancel my entire trip and miss a family wedding as a result of this shambolic business. read more