DONT RENT FROM THESE THIEVES I returned the vehicle 1month…read moreago. I still have not recieved my $1000 bond I intend to expose these thieves. They don't return calls or emails. Renter BEWARE. There are numerous reviews on line with the same story. I am going through ACCC, POLICE AND MEDIA. TO EXPOSE THESE THIEVES.

I am extremely dissatisfied with the service I have received from this company. I booked a truck…read morefor last Saturday to pick up at the Melbourne City depot in order to move house that day. I received an email on Thursday to say that the reservation had been cancelled for no reason, at which point I called Atlas and was assured that the reservation was still active and had not been cancelled. I arrived at the Atlas depot in Melbourne CBD on Saturday morning at 9am ready to collect the truck, only to be told that you are unable to collect a truck from the depot in the city ever, and that my reservation was not active and had in fact been cancelled. On top of this there was no trucks available at all for me to use on that day in the Melbourne fleet. As a result, I had to frantically call every other truck hire company I could think of and ended up paying double the amount I was originally expecting. The main issue I have is that the direct website booking system allowed me to book a truck to collect and drop off at the Melbourne CBD depot, even though this is not a service that is offered. Then when someone realised that the booking wasn't able to be serviced, instead of calling me to explain and re-organise the pick up address, the booking was cancelled for what appeared to be no reason to me. When I called Atlas customer care team they couldn't care less and gave me an email to report my complaint to. This is outrageous customer service for company that has supposedly "been in business for over 25 years" and are "committed to providing all our customers the best vehicles for their needs at the best possible price". I will be actively discouraging people from using your service going forward.