Preparing to move to Lubbock, I needed a good Renter's Insurance policy with a local agent. Called…read moreone agency and had to leave a message, which did not set well with me. When nobody called back in a reasonable amount of time, I called Jason's agency. His staff was responsive and friendly. His office manager put together a quote for me, and included two discounts I didn't even know I qualified for. A Renter's policy is small potatoes, but I will certainly send friends & family Jason's way for home, auto, and business insurance needs.

I obtained professional liability insurance through Jason's organization. Every person I spoke with…read morewas highly professional, immediately responsive, and knowledgeable. They facilitated filling out the necessary paperwork for my application and had a policy in place within 24 hours. In other cities that I have lived in I have purchased liability insurance and never had this level of service and engagement from an agent.

We have had nothing but pleasant experiences with both Ana and Adam Borego and their staff. They…read moreoffer awesome customer service. Ana with her knowledge and expertise and Adam with patiently explaining our concerns and questions and both going above and beyond. By far, one of the best. We highly recommend them for your insurance needs.

Emily was very helpful and went above beyond my expectations. She was able to answer all the…read morequestions I had and also provided me the information that I needed to make an informed decision.

We have had Grimes represent us for all of our Texas insurance needs for several years, The Grimes…read morefolks are uncommonly courteous, professional, responsive , and competent. Living out of state, having them on our team gives us a great sense of security. We recently filed our first claim for hail damage, and the process of settling the claim was as painless and efficient as we could have hoped.

Beware of Grimes Insurance Agency! They will provide lower quotes based on false information to…read morebait you into changing to them, Then when progressive finds out about false information Grimes provided to them obtain the lower rate, they will hike up your rate back up to the original cost. Tried to work with them on their mistake and nothing was done. Had to pay the higher rate or loose insurance. WILL NOT be renewing with Grimes, went back to my long term local agent... and for the record Grimes was a "Ramsey Trusted" agent! Dave Ramsey should really look into what/whom they endorse!

First Bank and Trust refused to answer my complaint to the Better Business Bureau. I think that's…read moreall we need to know about First Bank and what they think of their customers.

Awesome employees and staff. One time I went by to cash my checks and one of the employees…read moreaccidentally forgot to give me my change I told her she could keep it but she insisted on giving it back. I'm glad to see that their employees are honest and respectful.

I have been a member for about 50 years. I have always received top flight treatment. They have…read morefewer staff members than many banks as they operate on a smaller margin. Some staff members, as in any business, are all warm and fuzzy and others are, not so much. Most of their money transactions are handled thru an electronic teller, who is in another area and operates a delivery system much like the motor bank. The one or two people who are in the offices off the entry are busy with book work and do not always greet everyone immediately. The person I normally deal with is very efficient and sometimes comes off as aloof, but he is a very good person who is more into figures than people. I accept him as he is and we get along fine. He has been there for many years and knows the business. If you wish warm and fuzzy, the downtown location has more staff and may be able to suit you better.

Perfect location for my Husband. He is a 3rd year medical school student and this makes life so…read moremuch easier for us. He can just deposit checks here or on the app or any of the other awesome locations. TTFCU gives us so many options all over Lubbock. Love their friendly service!

I can't recommend Rick and his team enough. I've been a loyal client for over 10 years, and they've…read moreconsistently exceeded my expectations. My entire family trusts them for our insurance needs. Their responsiveness, professionalism, and genuine care truly set them apart. Anytime we've needed assistance, they've been there quick, efficient, and always willing to help. If you're looking for an insurance team that treats you like family and prioritizes your peace of mind, this is the place. Thank you Rick Rosas and the staff.

Thank you for the excellent service and excellent explanation, Mr. Rick Rosas. I definitely prefer…read moreto ensure that I have the right coverage so that I don't lose everything I have worked so hard to acquire. Thank you for everything.

Courtney helped me reduce my insurance cost where I needed, without losing the coverage I needed…read more She was great help. Thank you, Courtney. Turley Thornton lubbock, Texas

Great communication!! Emily is amazing and helped us get a life insurance policy for our family…read more They explained the importance and each option to help determine what was the best option for our family. I feel confident my family will be taken care of in the future.. The office is very professional and attentive to our needs. I highly recommend Chris Prathers for.yiur insurance needs.