Mike was the best, very responsive and kept in touch. Will definitely use again. Very reasonableread more

We were stuck in Monroe after a cancelled flight and Eddie was our savior! So many flights had…read morebeen cancelled that day and there were no rental cars at the airport and all of the close hotels were sold out. I called and he answered quickly and let us know where he was and when he would be back to the airport. He was right on time and took us to our hotel and set up a pick up time for our flight the next day. He met us in the morning on time even though we know he was up late and his first pick up that morning was at 4:30. He is such a stand up guy and I will keep his card for the next time we get stuck!

Stayed in room 103 non smoking. This room was updated new carpet, tile in bathroom and sink area…read more The bed was average. The only thing I found was the tub drains slow you end up standing in your water. No coffee maker but there is a restaraunt next door in the USA Truck Stop. Good for a night ot two.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

All amenities are available. The layout and cleanliness of the rooms are much appreciated. We…read moremake it a point to find the Home2Suites by Hilton across the country when we travel. It feels like a vacation when you can travel in comfort and the rooms have a layout unique to Home2Suites! Swanky!

Great hospitality facade by staff. Masses of flies in dining area; rooms not cleaned as scheduled…read moreand staff just makeup lies as explanations. Extremely disappointed considering the cost.

This is the Fairfield that made me a fan of the chain…read more I travel a lot and prefer to stay in the more boujie Marriott properties. However, that is not always possible, especially when traveling to smaller towns. In West Monroe, your options are limited to this level of hotel from all of the big chains. With that in mind, I encourage you to consider this Fairfield. Because of this hotel, I have chosen Fairfields across the country. I find that they are either great like this location or terrible. I would like more consistency across the brand so maybe those owners should travel here and see how they do it. The hotel is clean, has plenty of parking, friendly staff, and comfortable rooms. I always find a good parking spot and the hotel is a quick drive from or onto the interstate. Despite being close to the highway, I rarely hear road noise. Even when it has been full, I also didn't hear other guests. If you need a stay for a night or two in West Monroe, check out this Fairfield.

Visited this newer hotel with easy access to the freeway 5/5 and safe surroundings 5/5…read more Smooth check in and staff 5/5 Room 5/5 A/C super cold 5/5 The only hiccup was the stained bath tub. Maintenance Repair 1.5/5

Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and…read morefrustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better.

On a road trip and I prefer to stay at Marriott brand hotels for loyalty points. The 2 bedroom…read moresuite with sofa bed seamed perfect for our family of 5. The sofa bed had no bedding and was covered in crumbs and stains. The mattress looked so uncomfortable that we immediately closed it back up and called the front desk who only offered us bedding if we came to pick up but unapologetic about the condition of the mattress. Luckily no more planes taking off after midnight as this location is very loud close to the airport. The price was reasonable.