We bought lumber with my contractor in 4/2025 to do some worker in my Home. We finished the project and had left overs which amounted to $436.85. Received a credit memo indicating the refund. It's 07/11/2025 Have been contacted them for the refund. Rocky stated he had make an error and not sending the statement over to Accounting. He walked over to Kristina, who I have contacted numerous times with no reply! I was wanting to order a barn Door But can't seem to get my refund with No reply or refund! It's a shame because I have used them in the past with no problem! Very poor customer service! read more

I purchased windows and a sliding glass door when the company was BMC. The door came in 3 colors instead of the 2 that was ordered. It was next to impossible to get them even to substitute a cheap plastic casing to cover up part of a frame. I also need the correct color threshold. I called and was put on hold for over 20 minutes when I disconnected the call. I called back the next day and was on hold for over an hour when I disconnected that call. I figure 3 times is a charm. I was transferred to someones voice mail 3 days ago and still have not heard back. Horrible company. Will not do business nor try to contact you again. Your loss. read more

horrible service. these guys are up to no good. they over deliver supplys on purpose but never credit back tne overage. they intentionally left product sitti on site for months and than would not take it back. they also drop off broken and incorrect matetials and do not credit. These comments are based off our experience they may not represent the general population Seems to be some kind of weird relationship between the Builder and builders first source. In our experience, their invoices don't make any sense. We wonder if the builders in builders first source are padding invoices for kick backs??? almost Everything is cheaper at Lowe's or Home Depot. All the lumber we bought from Lowe's was cheaper than what builders first source provided by almost 30 to 50% read more

This company gave me a huge runaround in giving a $802 refund for products returned after I bought more than $50K from them to build a house. I called them time after time to no avail. After more than a month I threatened to file a small claims court suit to collect. Within hours the refund was made to my credit card. Credit manager, Laurie, intentionally/unintentionally did not do her job. I won't be using this company again. Too bad because everyone else I dealt with was fine. read more