Just want to express my gratitude for the exceptional service given by Ace Midland MI. As the first…read more(charged) repair of our snowblower (not due to your efforts) did not entirely succeed it was given a second check up with no charge. I read about the "helpdesk angels" but I didn't know they looked like Rock and Pete - whose job is their hobby. Please make sure management reads this review so they get a raise! Hats off to Ace Hardware Midland MI !!

One stop shop. I always find what I need when I visit this store. Employees are always nice and…read morevery knowledgeable. They sell Cops and Donuts sweet treats. Free fresh made popcorn to enjoy during or after your visit. UPS drop off location. And fully stocked hardware store, centrally located. Pricing on the items I have purchased was very reasonable. I don't have to come in often but when I do l, I leave satisfied.

Wow, the people here are amazing! I came in needing a specific plumbing adapter, and the very…read moreknowledgeable employee went around to find all the components that I'd need, and verified that they'd work for my specific case by fitting them all together with some other plumbing parts that represented my existing system. He didn't just point me toward an isle number, he showed me exactly how everything would fit together and made sure I had exactly what I'd need. Impressive!

Need a way to leave a negative star rating. Absolutely horrible experience! Wanted trex decking…read moreand everything from ordering to delivery was a nightmare. Stuff in my online cart would show as available until I put in my zip code and then it was suddenly out of stock. However if I put in the zip code of the town 10 miles over, it was suddenly available again. What's up with that? So I had to pay for delivery to a friend's house and then figure out how to move 400 lbs of 16' long boards on my own. And there was a promotion where you got a grill if you ordered enough trex. Well, I ordered more than enough, but never got the grill. And customer service is nothing but a joke. They offered me a $25 gift card. Instead of the $200 grill. Won't let me talk to a supervisor, won't compensate for their failures or make an effort to make it right. Don't go to lowes!

What's happening at Lowe's is deplorable. I had to replace many appliances when I moved into a…read morehouse in Midland. I worked with a salesman in the kitchen area. The microwave and stove vent I ordered which were to be delivered within a few days suddenly became unavailable. Same for the stove I ordered. The salesman said he would find "something comparable." The stove arrived and I paid extra for its installation but it is nothing like my original choice. Lastly, the refrigerator I ordered arrived damaged. I sent it back after having a heated discussion with a delivery team who barely spoke English. A second refrigerator was ordered and shipped across state. The delivery people, also non-English speakers, stated they were unable to install it because I did not have the proper cord. I paid for the cord which the salesman said was the correct one when I bought the fridge. It had been five weeks since I ordered it. I sent it back with the delivery team and asked for a credit on my account. I ordered a different refrigerator from a local store (not big box), it arrived a week later and was installed the same day. No extra charge, no problems. You may think from the sounds of my review that I am prejudiced against non-English speaking persons. Wrong! I teach English to students who come from other countries who want to learn the English language. If Lowe's uses non-English speakers to handle deliveries and such, Lowe's should invest in their education.

This Home Depot is the store I go to first if I ever need anything they might sell. Not only do…read morethey have a great selection with quality items, everyone is always friendly here and someone almost always stops me to ask if I need help. But this store goes above and beyond in regards to customer service. Just to give an example of what I mean, I ordered a small chest freezer off the Home Depot app and after it was delivered, I unboxed it and saw it was damaged. So I called the store and spoke to James who told me he could give me the number to have someone schedule to pick it up to exchange it or I could just bring it in, which I did. I didn't even need the box. Freezers stock levels were tough, but James not only went out of his way to find me a new freezer, he went to a nearby town to pick it up and bring it back to the store for me! He also refunded my initial delivery fee and sold me the next size up for the same price! Then, when I get the new chest freezer home when wiping out the inside, I notice at the bottom in one of the corners there's a gap. So now I'm worried that when frost builds up and I defrost the freezer water might leaked into that gap. So I text James who is off work but still replies to me, kindly sympathizing and suggests I call the store. I end up talking to the operations manager, Nick Chambers. He offers to swap it out for me or lets me know it would be fine if I wanted to seal it. I agree that I'd like to keep it after everything that happened and that sealing the bottom would be the best choice. So Nick ends up giving me a free professional caulking gun and caulk, a total $30 value. I already thought Home Depot had the best selection and the friendliest staff. But after everything I've experienced with this store, I'm a Home Depot customer for life.

So we are here to pick up an order and the person working the desk asked a coworker if she could go…read moreto receiving to check out order. She flatly said no, and continued her social conversation with her coworkers, and ignored us. Not a good look at all. Sam needs customer service sensitivity training.

An ongoing problem with customer service at The Eastman location in Midland, MI came to a head this…read moremorning. I and my business partner will no longer give this location our business. In particular Diane very rudely and erroneously stated that she will not give the dog a biscuit stating my business partner's dog bit her on a far earlier occasion, nearly 6 months ago. While we don't have a problem with someone being uncomfortable giving a dog a biscuit, it was her announcement of a false statement to many customers which upset us. She proceeded to argue with us. When we went to the manager, Tim, he did not apologize for the poor customer service of his employee and he himself argued with us about appropriate customer service. We will not give our hard earned money to a location whose employees have very poor people skills, intentionally attempting to cause their customers to be looked poorly upon.

Henry is the best. I'm a tech nerd, and no matter what goofy sitch I manage to get myself into with…read moremy computers or whatever kind of tech... he's saved my ass so many times. We're lucky to have him around here.

Henry at Compucom Computers in Midland is great. He is thorough, communicates well, and really…read moreknows computers. Prices are very reasonable. Quality workmanship at its best! I am very pleased with the work he did on my computer.