The customer service the gentleman working on May 3rd was so incredibly rude there was a new girl…read morebehind the counter which was extremely helpful and pleasant very nice anybody would be lucky to have her as an employee but the gentleman was condescending told me to call a plumber said they've been open all day because it was close to closing time ask me three or four times what it was I was trying to do I explained to him even showed him I couldn't believe he said the things to me he did I've had passed bad experiences at the store and honestly Googled and went there by mistake I recommend the other number store down the road from them I hate it when you get humiliated for being a woman in either somewhere like that or mechanic shop will not ever be going back into this location again if I thought the lady that was a new hire was working I probably would if you can't help me with my needs that's one thing but to be so rude obnoxious and condescending about it is another

I ordered 2 custom doors, both had the wrong hinges, but one opened in the wrong direction. The…read morecontractor picked the doors up at the start of the job, when the contactor was installing 5 business days later after pick-up, the 59-60 inch door thurned out to be 57 inches and the door swung in the wrong direction, out, not in. So you have to pull open into the bedroom and not push into the bathroom. When I called to ask how the door was ordered, the special order person was very rude and down grading and belittling. I will not do business with them again and will not recommend any one to them. My contractor said he stopped using them many years ago due to wrong orders and their being rude. He went from doing all business to NO business with them. Now, I understand why.

I called to get bulk rate for sheet rock. It's $17 @ Lowes. I told him I would pick up to get…read morebetter price. His response $19.50 bc it's originally $26. He's padding the price to make some money on the side. I suppose he thought I was just a dumb woman but I own this business and I don't appreciate the slight of hand out right theft that I discovered. Don't shop here, you never know if they are stealing from you. This was obvious and they lost the right to do business with our company. We provide housing at a reasonable price for needy families. I don't appreciate the shady dealing I received here. Can't imagine the owner will appreciate that either.

From the owner: Building Systems & Supply is a locally owned hardware store servicing the Rainbow City, Attalla,…read moreand Gadsden communities. We pride ourselves on service, selection, and fair pricing. Brand name products. One on one service. Delivery available. Products Sold: Lawn, Garden, & Farm Supplies; Housewares & Household Supplies; Hand & Power Tools; Paint, Paint Sundries, & Glass; Sporting Goods & Outdoor Living; Plumbing & Heating Supplies; Electrical Supplies; Home & Farm Hardware; Building Materials; Automotive Supplies. Services Offered: Delivery; Key Cutting; Professional Advice; Special Orders; Truss Design. Brands Carried: Yella Wood; Atlas Roofing; Irwin Tools; Midwest Fastener; Ames; Boss; Quikrete; Custom Leathercraft; Gilmour; Poulan; Scotts;GE; Cooper Tools; DeWalt; Bosch; Grayseal; Rust-oleum; Frigidaire; Plumb Pak; Design House; Cantex; Louisville Ladder; Rockite; Erickson; Great Neck. Call (256) 442-5960 for directions!

I have been in there several times in there since we moved to Southside 13 years ago and not once…read morehave they had what I needed. Friendly employees and I will keep going back. Who knows? Maybe one day, I'll get lucky!

Deceptively larger than what the front of the building makes it look like. The building keeps…read moreextending further back and they have outside areas with tons of additional stuff. First thing you should know about this place, they go above and beyond for customer service. It doesn't matter if you make a phone call to ask questions or are standing there in person looking for advice, they truly care about their customers and make you feel welcomed while you are there. Stock may not be the same as the big box building supply stores, but so far anytime I've ever needed anything they've had it and the prices were great. In addition to the great prices they also point out other stuff that may be useful so that you don't have to make a return trip in 30 minutes .... I'm that kind of amateur DIY'er that can use all the help I can get. Really happy that I found this place and would highly recommend them to anyone looking for building supply - home project - type stuff. Great experience!

Things have changed since this store reopened years ago. I was excited that my town was keeping an…read moreAce store, but every time I go in I'm always walking out empty handed. I remember going to the store to have a simple key made. After the kid made the three identical keys for me, I noticed that one key was way off pattern. I showed the kid and tried explaining to him that this key was not the correct pattern; comparing the original, two correct duplicates, and the third messed up key. He looked at me and said "why don't you just try it and see if it works." Long story short and a wasted trip, knowing this key wouldn't work, I returned to the store. The three kids sitting around the table scoffed when I returned, needing to have the key remade. I'm a young guy, but I felt like some old geriatric man teamed up against a bunch of kids. It was clear that I was angry, but the children working that day only cared about sitting around on their phones drawing a pay check. I always try to support local businesses, but at this point I don't even waste my time shopping here. Last week I visited to find a simple self drilling screw. I knew better. The hunt continued for a long time until I finally gave up. The store (specifically the nuts and bolts isle) looks like it's been turned upside down. Screws in the wrong bins, more empty pegs than stocked items. Thrift stores are more organized than this hardware store. I really hate seeing this place in this condition. It's clearly ran by absent management and staffed by kids who couldn't care less about helping customers and keeping the store organized.

Was bringing back a return for my wife, didn't get a chance to browse through the entire store, but…read moreit had the same look and feel to any other Ace I've been in before. Checkout/Customer service was at the entrance (to the right) and the staff was really friendly when I came in asking if they could help me ... perfect, since I had a return. Quick to get me taken care of and take back the merchandise I had .... quick question if there was anything wrong with the purchase and we were almost done that quickly. Seasonal stuff had already made it's way into the store, they had a nice selection of Christmas stuff when you first came in (front and center and to the left). Nice experience, hope to come back and check them out in a little more detail sometime in the future.

Not my normal neck of the woods, but my wife had previously purchased some stuff from these guys…read morethat the other building supply places didn't carry. Ran out here to see if they still had what she was after, unfortunately they didn't. But, I was introduced to a new building supply house that seems to be pretty well stocked and carries a wide variety of tools and materials to accomplish projects around the house. Prices seem to be on par with other building supply places, if not a little better. Store has a nice open feel to it and is clean and organized. Staff we're helpful and directed me to the area that I'd want to check and see if they had what I was looking for (didn't have a brand name just a description). Overall a pretty good location, if I was closer I'd for sure shop here more.

Actually, just stopped in here kind of quick to see what kind of stuff they have. They have a huge…read moreselection of tools for basically any type of home or vehicle project you can think of. Got some great ideas, and may be returning, to get some of the garage organizational things they have. All sorts of bins and containers (some wall mountable). Also, there are quite a few options for some of the tool accessories - such as - there are about 4 or 5 different types of saw horses. So if you want to get something really basic because you won't be using it a lot - they've got you covered. But, if you want something a little more heavy duty, they've got those options as well. Really glad I stopped in here to check out what they have. Prices seem so be good, not sure about the overall quality having not made a purchase yet. Employees working the floor were friendly and helpful answering customer questions. Preliminary report, I'd recommend this location and plan on going back to grab a few things.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Doing a landscaping job on the side,needed some edgers.Lowes had a really good selection at decent…read moreprices.We chose the more natural tan ones you see in the picture.There was workers on the spot with a forklift.They wrapped the pallet and met us at the front.Used Lowe's card with 6 months interest free.Loaded me up and I was out.Even my wife loves Lowe's.

I understand the 1 star reviews but wanted to give a little insight on customer service at Lowe's…read more In most instances, there is only one person working per department. So, when that person is helping someone, is on break or lunch (if they get one) there isn't anyone available in that department. 99% of the employees care and are doing their best to help everyone but there aren't enough hours given to others to truly man the store as it really needs. Obviously, this isn't anyone's fault except Lowes in general. Lastly, you would not believe some of the names employees are called by customers. Even when the employee is doing everything they can to help the customer. If the store is out of stock, it's not the employees fault, don't take it out on them. If you called and couldn't get through, it's not the guy in tools fault. How do I know.... I worked there and have experienced it first hand. Being nice goes a long way.