I had to come to CT to help my elderly parents obtain some medical supplies for their home care…read more Upon entering Charm Medical, my daughter and I were greeted by a friendly and receptive associate (Deanna). Deanna showed us the products that she had to offer and was very knowledgeable regarding them. She made our purchasing and ordering very easy and efficient! Kuddos to great customer service!!!

The staff was extremely helpful, respectful and polite. The store had all of what we needed and…read morethey helped us bring it to our vehicle. Amazing service!

Very friendly and helpful people working the floor. They give me recommendations that suits my…read moreneeds based on my needs not making the sale.

I have done business with Ellsworth Medical for years while assisting my in-laws with their medical…read moreneeds and now my mother. Unfortunately they couldn't help but they were kind enough to give me the name and phone numbers of 2 other companies! That's customer service!!

We needed a scooter for my mother so we could go on a day trip to New York. Michael worked with us…read moreto find one within our budget. Unfortunately, 5 months later my battery wouldn't charge and they replaced it without any hassle. Michael even offered to deliver the battery. This place is awesome.

I will not be back to MobilityWorks of East Hartford. We get a car needing hand controls installed…read moreevery 3 years and we will be taking our business somewhere else. They were not organized, had poor communication, were difficult to get a hold of, not customer friendly/focused, and seemed very confused about their own business. Also, they keep nothing in stock so you're constantly waiting. Issue began when 2011 Corolla was dropped off to have hand controls removed because the car was being sold privately. I waited in the lounge area for two hours for the work to be completed, as expected. When the car was returned there were two major problems * I was not informed that two large holes would be cut into the panel under the steering column. These were jagged, unexpected, and an eyesore. I had to take $$ off the list price so that the new owner could have this fixed. Not sure why this wasn't explained or fixed before being returned. * The receipt given to me had a misspelled address and listed the car as a Dodge Caravan. No other information, like model number of the controls was listed. At this time I informed the front desk that in two weeks I would be back with my brand new 2017 Toyota Highlander. No research was done at this point or follow up was made on which hand controls we were going to need or when we'd like to schedule an installment even though I said I would need these quickly because I was expecting a baby very soon. Second interaction: I called to make an appointment to have hand controls installed in the new 2017 Highlander. Even though I was told multiple times when the controls were removed from the Corolla that MobiityWorks does not install used hand controls, I was asked multiple times if I was using my used controls or getting new ones??? Since I donated the controls from the Corolla based on what I was told by the Service Tech I said we needed new ones. I was happy to hear they arrived two days later (Tuesday) and I was told to drop off the car on Thursday night for Friday. This wasn't ideal but I was going to try to make it work. My daughter came down with pneumonia and I needed the car to take her to the doctor so I asked if I could drop it off on Sunday for the controls to be installed on Monday. I was told this was no problem. I dropped the car off Sunday night and on Monday at 2:30 I called to ask when I could pick up the car. At that time I was told Tuesday at 4 and they weren't sure where I got the idea I could get it on Monday. I was also told that it would have been more convenient for them if I had brought it in the previous Friday. (It would have been more convenient for me if my 2 year old didn't have pneumonia and I had to cancel her 2nd birthday party that I was planning for that Saturday but I guess I didn't have a choice) Clearly I didn't appreciate this comment. Not very consumer friendly or sensitive. On Tuesday I called at 2:30 and asked if I could pick up the car at 4. Nobody was contacting me. The person I spoke to put me on hold to ask the service manager then came back on and said yes. I said, you're sure. They said yes. At 3:20 I received an email from Will stating the car would not be ready until Wednesday. I then asked for a phone call to understand what was going on. Apparently a piece was not there and was not arriving until Wednesday morning but the person who answered the phone didn't know this. Will then committed to our being able to have my husband be "fitted" at noon on Wednesday. At this point, I have missed work Monday-Wednesday and had to arrange daycare pick up since no loan vehicle is offered. I clearly could have kept my car Sunday-Tuesday and dropped it off Tuesday night. When my husband arrived on Wednesday at 12:15pm he was asked who he was working with. I have been calling every day now for a week. How is there not paper work with our information? Also, we had a plan for pick up at noon. Shouldn't the car and a representative have been ready and waiting? Now that the car has been picked up, we found that the piece we had been waiting on and they needed an extra day for was for a pedal block. Yup, they were blocking the gas and brake pedal even though I made it abundantly clear that this is my car and the hand controls are for my husband who will drive this car 30% of the time. Blocking the pedals is not an option when the main driver needs them to drive the car. And finally, the rep I was emailing with would not come out and speak with my husband. He sent other people. Completely disappointed. 100% will not be back.