Unfortunately the pub doesn't live
up to the recent investment. Although the refurb is done very well indeed,
modernising it and making it more accessible, the rest of the video is not
true
Initially the pub served breakfasts.
My partner met with a group of mothers and toddlers every week there for
breakfast (I joined them once, but after the sausages in my breakfast were raw
inside, I declined further breakfasts). Unfortunately although the pub was
almost empty, the staff seemed to not want them there week after week,
eventually relegating them to the damp ex-skittle alley, before stopping
breakfasts altogether (probably a good business decision). not the family
friendly atmosphere described in this video. More worryingly was recently when
for my aged mothers birthday, I recently booked for Sunday Lunch for her. My
parents, myself and partner and toddler arrived on time, and had to search for
our reserved table. However when we went to order 4 Sunday lunches, I was told
that they had run out and that I should have booked them! After explaining that
I had, the barman said that I needed to also book the meal as they often run
out I suggested that maybe the person I booked with should have mentioned
this, especially as I had specifically asked for Sunday lunch for a birthday when
I booked the table. I then asked my disappointed parents
for other choices and ordered those instead. Meanwhile, my daughter had turned
around in the supplied high chair and due to the construction of the chair, her
arm had got trapped between the slats in the back of the chair. Whilst trying
to free her with her screaming, a member of bar staff walked by. Although I
explained that she was stuck in the chair and did they have any butter, etc to
try and free her, he walked by and never returned. 15 minutes later, a member of staff
walked by asking to take out order (we had already sat there for 45
minutes). 15 minutes later the table next to
us received Sunday lunches. 5 minutes later I went to the
serving area and asked when our food would arrive I also explained about the
lack of sunday lunches asked if it would be possible to buy some Yorkshire
Puddings for my parents meals to make up for it. 10 minutes later, our meals finally
arrived. Unfortunately I was told that they could not make any Yorkshire
puddings (?!!). As there was no 'courtesy check', I had to find a member of bar
staff to explain my father's steak was not 'medium well' as requested, but
actually rare. They took away the meal and returned with the steak properly
cooked a few minutes later. The barman asked if my father would like another
drink 'on the house', but as he was drinking tap water I suggested that my
mother had another drink instead. A few minutes later, he arrived with a drink
for my mother and told me I would have to pay for it as it was only my Father's
drink he was offering to provide for free! All in all, a good demonstration of
terrible customer service. The food was 'Okay', typical 'pub food', and the
decor is very nice, but myself and fame will certainly never return. Top this off with the fact there was
only a junior bar manager available, so I visited the following day to explain
to Paula the issues I had met with, and she was completely unapologetic,
instead explaining that they did not provide table service. After offering a
voucher to return (which has still not arrived 5 Weeks
later), she left me.
I discovered the
high chair trapping arms issue has also happened to at least 2 other children
and so decided to ring Everards directly. The person I spoke to was very helpful
but similarly not of use as they only franchise the pub to the landlord so do
not want to have any responsibility (but she would talk to the regional
manager..).
One to avoid I'm
afraid read more
