Great service, great attention to the customers. Thank you for your help. This is my go to place…read morefor everything.

Our household genuinely puts a lot of effort into first spending our money on M&M Hardware &…read morebusinesses like it whereby being one of our local mom-n-pop family-ran type of stores which everyone should be supporting before the large chain stores However, it came to our attention after having called M&M that there's now some incompetent people working for them. We had previously bought an item from their store, which from a lot of searching, was the only place who had that particular brand and model of it. Since me & my husband are disabled & cant drive 11 miles into town to stop at M&M Hardware to see if they still have the item, we found that M&M has a online site where we can search through their items & purchase them. We ended up not being able to find the item we searched for but like with many other sites that this happens on, we figured it was just a matter of us not using the right keywords for it to come up in the search results. So my husband called their store & a man answered, my husband told him the problem, & the store worker said he knows nothing about their online site. We were shocked that employees wouldn't even know anything about their own website where customers are obviously going to be visiting & would be having at least GENERAL questions that employees should be able to give direct answers. Regardless, the store worker told my husband that he "just needs to come in to the store & can look for the item that way" My husband politely informed of him being paraplegic & unable to navigate his wheelchair into town, & also wouldn't be sensible to drive all the way in to the store just to see if they have an item when a store worker could see if its listed on their own website where we could then view it ourselves & consider purchasing it. Immediately after finishing saying that, the store worker said "cant help you" & then we heard a beep sound whereby shortly afterwards that was followed by the sound of the call having been hung up on us. We tried calling back 3 times until finally someone picked up the phone. It was a lady who we told her of the situation that we just experienced & although she was very polite, she downplayed the instance & then proceeded to tell us that she also didn't know anything about their own website & she would have someone else call us back. Well that issue was never resolved however we did find a few items on their site, placed 3 separate orders, and then had nothing but hassle with the orders. Was able to get a family member to pick up the orders for us. The 1st order was picked up but then we kept receiving notifications for a few days that we need to pick up that order. The 2nd order was picked up and tried to pick up the 3rd order however after our family member got there he was told they have no record of the order. They were even informed of the order showing right on our account at their website and we also have the email confirming the order. We're tired of the hassles, and after we purchase the last couple items that we have to get there because we cant find it anywhere else, we likely wont be buying anything else there

My first trip to Rural King was an enjoyable one. I was impressed with the variety of goods for…read moresale from clothing to snacks to baby chicks and guns, they have almost everything you could need. Each aisle was clean, organized, and easy to shop through. Each shelf was stocked full. We walked all throughout the store and barely managed to get out with only what we came for - some ammo. You can be sure that another visit is in my near future. The warm, candied nuts at checkout are calling my name!

Needed a battery today, went to Rural King in Steubenville,…read more could not get help to find the correct battery, went to the sports area for any employe and asked for help, he called on the speaker for help in the battery dept. after waiting for way to long for help. I just left, these local stores are commonly for local people to buy local, I went home and ordered one on line, Rural King doesnt need customers,

I had the pleasure of stopping in to Woodland Trails Greenhouse over the weekend when the weather…read morewas just beautiful. The owner has a resident puppy that is friendly, social, and willing to show you around the outside space. We browsed through several greenhouses and weee impressed with the variety of colorful, healthy plants for sale. The owner was extremely knowledgeable about the plants that I decided to purchase. He offered tips and tricks for propagating and made some recommendations about potting. I thought the prices were fair on most items and a little high on others. Definitely worth stopping in.

We ordered a bedroom set 7 MONTHS AGO(October). It arrived at the store around Christmas and we had…read morethem deliver about 10 days later because we were having carpet installed. It arrived missing 2 pieces(night stand and dresser). Some drawers were broken on other pieces and others just wouldn't close right and then we realized the entire cabinet was knocked out of square so no doors or drawers were going to work. We were very upset because we had already waited months. This stuff got BEAT UP before it got to us. SO, we wait another 8 weeks for them to deliver the replacements. We called before delivery to make sure it was all there and wasn't damaged. The guy at the store was a total smart ass and said he hadn't checked so he just delivered what they had. AGAIN, IT WAS MISSING A PIECE, the last night stand. We looked at the bill and it was on the list of items. So now here we are in MAY and we are looking at another 6 weeks at least. October-June to get a bedroom set. We will NEVER shop there again and would advise everyone to avoid Ferguson's.

79 dollars to deliver an accent Livingroom chair , I live 3 miles away, the biggest thing, I…read moreread on the recite when home, they will refuse any return or replacement, ignoring, or don't care of the possibility of an item can look much different in the home than it did in a large showroom, so when you buy something, you better be sure its what you want , because your going to live with it, money is important to them,

Love the store. Good stuff cheap! they have just about everything you could think of! Wide variety…read more The association are always polite and ask if I found everything I needed!

Was sold a defective fan then treated like absolute garbage when I tried to return it. I heard…read moreworkers whispering to each other while I was standing in line and the cashier gave me the nastiest look when I explained to him that I called the manufacturer of the product and they confirmed the fan was defective. So unprofessional and rude and I will never ever return.

PLEASE RENAME YOUR BUSINESS - "BAD CHOICE" - poor design's incompetent staff, and delays, delays,…read moreno answers... and little no understanding in what a functional kitchen design is. If you cook, or understand how a kitchen should function - stay away. We got boxes for cabinets after providing requirements, installers used our backyard as their bathroom, leaving a mess of materials and scape - after the "quality install". Currently we have half a kitchen, with empty promises and unanswered calls... ​

5 stars for my complete kitchen and laundry rooms design and installation. Great products at fair…read moreprices. Ashley was so helpful and responsive. Definitely recommend this business. Chip