Only reason I'm giving a 5 star review is because I can't give 6 stars! If you want great customer service provided by experts, you've come to the right place! Need help finding the right gasket? Scott is there immediately. Need your lawn mower serviced? Sean will personally be there to pick it up. Need new patio furniture? Count on Annie to get it right. Just about anything you want, they can help you find! M&M will help you get the job done right! read more

Great service, great attention to the customers. Thank you for your help. This is my go to place for everything.

Believe it or not, that store goes a long way back and there's plenty of goodies, I can go to Lowe's and they don't have half the materials I need for the jobs, in this town Everything is old. And they keep everything you need in stock for the area you live in When it comes to plumbing projects or repair work, they are extremely helpful and knowledgeable. Stay away from Lowes, it's a nightmare and you'll Wish you went to M and M hardware. They got everything you need in your neighborhood that works right for you. read more

Love the local hardware store experience. There is always someone waiting to help you around every corner. The staff is friendly and experienced. They immediately greet you at the door and direct you to the items that you are looking for. You never have to page a salesperson and wait and wait for help. M&M is more than just a hardware store. They have the most unique decorations and gifts for every season. Why shop a big box store when the local hardware store has more than you ever could want. You won't regret stopping at M&M. read more

absolutely HORRIBLE costumer service!!! I rented something from them that ended up not working at all I received no refund or discount, nothing. read more

Rude owners I have shopped there for years like doing local small business but and I mean but i needed a price check I was told by the owner to go see an associate that's what their being paid for well excuse me for asking!!! read more

Excellent hometown business! Quality and unique products. A winter wonderland during Christmas. Friendly staff that greets you with a smile. And the owner is kind and helpful! We never leave empty handed. read more

Wonderful customer service, and it's been that was for over 20 years. How miserable some people must be that leave reviews on here...this place is awesome! read more

I have shopped here often and have always found the employees to be helpful as well as knowledgeable. I only go elsewhere if they do not offer what I am looking for. We should all think about supporting our local businesses when possible, especially when their service is so much better than the big box stores. read more

I have lived in Steubenville for a year. When I needed a weedwacker and a leaf blower fixed I asked my neighbors who I could go to. They told me M and M. I knew of them because I have visited their store. When I took my items to them I was told they only repair the items they sell. A young man with a blue shirt came to the front and told me to take them back to where I bought them. I told him I had purchased them both in Pa where I lived before Steubenville and he shrugged his shoulders. I felt like because I didn't purchase them at M ana M they didn't care. I would say that I have purchased many items at M and M including renting an auger. I will tell you I will give my business to Lowe's from now on. At least at Lowe's they would try to help me with my problem. read more

I've stopped in/shopped here as often as possible. My 'luck' with M&M is hit or miss. You'd think they'd have a decent selection of 'Made in America' items but they probably have as much, proportionately, as the big box places. Prices are typically a little higher than the big box stores, the sales items are comparable to the big box stores, though. You can usually find someone to help you out, though they don't always know what they're doing. The good thing is that if True Value sells it on its website, you can get it shipped to the store for free. read more

Excellent service, very helpful as soon as you walk in the store, and excellent selection. Prices are very competitive. Would highly recommend. read more

Just went to M& M hardware for our master garden club in hopes they would donate some seeds to our organization, , when I asked for the manager, he greeted me with unbelieveable rudeness ,demanding that I should know his name if I was there to ask for anything, this went on for several minutes , he took me to the front of the store and continualed to insult me, being I am not the type to fight back, I accepted his rudeness and left, but for sure I will never enter this store again , and will tell everone I know to do the same, I still don't know the jerks name, I know there are 2 managers, one thin person and one heavy, this one was the FAT ONE ! Oh yes, I also went to Lowe's to ask the same, and they donated over a hundred dollars worth of seeds and supplys, Thank you Lowe's Of Steubenville, a FRIENDLY place to shop! read more

Went to the store on Monday 7-1-19 for several things. Walk inside and employees ( young lady and young man standing by) and no one even greets you. After a few seconds I hear the loudest "cracking of gum" that I remember hearing in a long time. After jumping out of my skin 3 times I walked toward the register and said "Who is cracking gum"?. Both of the employees pointed at each other at the same time. I just said WOW. It was annoying and obnoxious. I realize I was not in a church, however, they both continued to crack their gum (not as loud) as before, but they were still doing it. It may seem trivial, but it sends me crazy when someone does this. Could care less that it was annoying. I had a long list of things to get but I could not tolerate staying in the store any longer. I had one item that I needed badly. I spent my other $100 at Lowe's. Guess M&M doesn't need my hard earned money. read more

My husband loves M&M Hardware and so do I the staff is very friendly they will help you look for whatever your trying to find will always shop at M&M read more

Great service and selection! M and M is like the old hardware store that stocks items Lowes and Home Depot do not. If I am looking for a part or fastener they almost always have what I want. Big box stores are usaully understaffed and change their lines of merchandise often. read more