I had an excellent experience at Nordstrom Rack in Oakbrook. I wear an AFO and had recently gotten…read moreout of a cast, so finding comfortable shoes that fit properly was a challenge. Natalie in the shoe department went above and beyond to help me. She was incredibly kind, patient, and took the time to help me try on shoes, even helping me get one on when I was struggling. Thanks to her, I found a pair of shoes that I absolutely love in the right size. The customer service was outstanding, the shoe selection for on clouds was excellent, and the prices offered great value for the quality. Natalie made what could have been a frustrating shopping trip into a wonderful experience. If you're ever shopping in the Oakbrook shoe department, I highly recommend asking for Natalie. She truly cares about her customers and provides exceptional service.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

I had such a wonderful experience thanks to Kristal at Macy's Oakbrook in IL! The store was closing…read morein just 10 minutes, but she still took the time to help me search for a clearance dress that my mom had been wanting but couldn't find anywhere. She was incredibly kind, patient, and genuinely willing to help, even though she didn't have to. Because of her dedication, I was able to find and purchase the perfect dress just in time for my mom's birthday, and it truly felt like a special moment I would have otherwise missed. I know my mom is going to be absolutely thrilled and deeply touched when she opens it. This gift means so much to her, and I couldn't have done it without Kristal's help. Exceptional customer service like Kristal's is hard to find these days. She went above and beyond to make sure I didn't leave empty handed, and her effort turned what could have been a disappointing end to my day into something genuinely meaningful and joyful. I truly appreciate the care and heart she put into helping me. Thank you, Kristal, for making such a positive difference. You made my day, and I know you'll make my mom's birthday truly unforgettable.

Macys now allowing people to bring their dogs in the store!! Dogs do not belong in stores! No. It…read morewas not a service dog.

I love this Vaughn Maher at Yorktown partial because of the sales tax and also partially because I…read morefeel like it's larger than the location in Glenview. Similar to the Glenview location it carries that same old school ambience which is really quite nice. They also sometimes have a live piano player as does Glenview, which is really fantastic and create a great feeling to add to that welcome Homie sense that they build. Similar to the Glenview location I will say again really great selection. They carry great brands however because I feel like it is slightly larger they carry even more product and therefore more options. Love coming here as usual parking is pretty easy inconvenient for Yorktown and so glad that old-school type department stores still exist somewhere here in the Illinois area.

Von Maur - this place is great. The sales lady helped me find the exact shirt I needed Quickly…read more These people have always been great to me. I will continue to be a customer. Thanks Von Maur.

Well, I do realize there's a huge Nordstrom downtown and another one at old Orchard and Schaumburg…read more I absolutely love the one in Oakbrook Center. I've been coming here for several decades since they opened and I've always really enjoyed this place. It is unfortunate that the Nordstrom's had taken away the live piano player which I thought brought some really great ambience and differentiated them in the market. However, this Nordstrom is definitely well stocked all year-round and carries a heck of a lot more product than the Woodfield or the Skokie location. Also, what I love about Nordstrom even after all these years is that they are very well staffed. No matter where you go in the store there's always someone willing and ready to help. I think it also helps because the Nordstrom sales staff is in fact incentivized. Over the years, the store has also changed, especially with the offerings from the café coffee shop restaurant, etc. However, when they first opened, I was in my teens if not early 20s and that particular section of the store always had some of the best selection. As well as some of the best brands. I still love coming here to this day and it's also a better sales tax then Woodfield, the city or Skokie

What is going on. I'm from a Nordstroms family. I go in to get a nice shirt - No Bueno…read more Ten years ago I bought a Nordstroms travel shirt. It was one of the best shirts I ever owned, Wish I had bought five more. Today I wouldn't wear Any shirt I saw in the Whole Place. My Grandfather bought his suits here the would take me for a Guinness in the Pub. I emulate his style. After I went to Von Maur and found everything I needed in forty-five minutes. I don't know if the buyers have lost their minds? I want to look like a man and no I will not spend a Thousand Bucks on a pair of dress shoes. Get I together- this is Nordstroms. We as customers expect more.

From the moment I stepped into the store the great customer service started for me in this store! I…read moremet Barbara who pointed me in the direction that I needed to go. Barbara gave me a few options in her store that worked well‼ Thank God for the friendliness, professionalism and care that Nathaly delivered‼ I normally shop at another store however, the way Nathaly and Barbara serves me I might have to come here more often‼ This store has really good selections, value, quality as well as outstanding customer care‼

Should be a world record for how slow the staff are. Worst one by far. Zero urgency to check out…read morecustomers

No issues with shopping here. Yes it's high end but if you can get a sale it can be worth it. It's…read moreright at the end of the mall and easy parking right by entrance.

My all time fave store! Great locale service and selection. Staff very attentive and it smells…read moreabsolutely amazing in this store!

I usually come from Chicago to the burbs to knockout shopping in one area. This strip mall that…read moreUncharted is located in meets this need. I happily stumbled upon Uncharted as I ventured the strip. At first I was rather overwhelmed and had sensory overload from al the cuteness, but quickly became familiar with the store after doing an initial walk thru. They have a nice selection of clothes and carefully curated items. I appreciate the variety and can see my wallet hurting if I brought my teen and tweenage girls. Last but not least, they had the Swedish gummy pop up selling at a great price. You bet I took advantage of that! I will definitely come back with my girls and maybe a mom's only shopping trip.

It's always a promising sign when customers are waiting outside the door for the store to open…read more Unless they have pitchforks and torches of course. No, it was a couple of moms and their tweenish daughters, and for a moment I thought, this store isn't for me. They pulled on the locked door a few times, and when it finally opened, I made my way into the store, along with a few other people. It was a store for me, and them, and you and your friends. Uncharted is a very nice gift store, and larger inside than you expect. There were candles, housewares, cards, clothes, toys, jewelry, candy, men's gifts, and more. It's an updated and more trendy Hallmark store. The staff were very nice, and asked me to join their rewards club. I declined, as this location is a little far for me. I did purchase a cute scratch-off artpad for a gift and some pretty notecards.

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

I gave it a one star just because the manager was friendly and helpful! Otherwise, it will be all…read moreZERO. Don't expect to be treated nicely like at Nordstrom or Nordstrom Rack. Their stuff might be from Nordstrom, but the staff's rudeness is way beyond. After an hour of searching for the vow renewal dress, I finally found "the one", but the worst part was there was no tag. One of their policies is no tag, no sale, but I thought it should be a simple fix. The fitting room staff said the process of getting a new tag could take a day or two, which might not be the case at other retailers. Normally, it would take just a minute or two, even at stores like Savers or Goodwill. She also refused to call the manager to meet me, saying there was no point because the manager would go through the same process anyway. She suggested I wander around to find him. I decided to walk away toward the front store and stopped to ask two young staff working in the pants and shoes sections to call the manager for me. They said they couldn't find the manager nearby, so they called another staff member to call him. Finally, I was able to speak with Alex, the manager. I was on the verge of tears because I was upset and stressed. This store is like a thrift store--if you don't get the item that day, you might not find it again because they don't have the same inventory as a retail store. As I mentioned, it took me over an hour to find this dress. I explained the situation to Alex, including how much time I spent, the importance of finally finding the one dress that you and your spouse love, the stress of potentially losing it and not being able to find it again if I had to wait a day to come back--especially since they have no hold policy. I was crying while talking to him, and he said he would see what he could do and walked to the back office. While waiting for the manager, I overheard giggling and mocking sounds from the two young staff I had asked for help earlier. When I turned around, they stopped but still giggled in my direction. I caught one of them pretending to cry. I approached them and took this as a teaching/ learning opportunity. I asked if they were making fun of me, and they denied it. Then I told them I saw that they mocked me crying. One girl said she asked her friend if I was crying, and her friend said yes--that's all. I told them that wasn't right because I had seen it happen quickly enough. As a teacher, I explained that that's not very nice, and they shouldn't do that to anyone because it's unkind and mean. I also told them that I believe the world should be about treating people with respect and kindness, which is one of the most important things these days. I spoke to them respectfully and calmly, without causing a scene, since they already looked embarrassed. The other staff members stepped in and asked what happened, so I explained. They moved the two young staff to different sections. However, none of them apologized. Alex returned and was able to put the tag on without any issues. He then quickly walked away, so I didn't get a chance to express my concerns. But at that moment, I was just so happy to have my dress that I chose to walk away from the stressful situation instead of letting it ruin my day. Lastly, the cashiers--maybe they're having a bad day--none of them smiled or greeted me. When I asked questions, they just brushed me off. I've never written such a long review before, but I hope the company or someone higher up sees this so they can improve the store environment and customer experience. In a world where you can be anything, be kind! That's all. P.S. Would I go back again? Maybe, because there are so many good finds with great value there. But I might have to wait a while because of what I just experienced.

Was staying at the neighboring Westin hotel and was in dire need of medicine, and given its…read moreproximity, I reluctantly made my way to this Target one evening. While I was only after medicine, I wandered around as one normally does. The store was overstocked with goods everywhere in several areas, and then empty shelves in others. I was also surprised at how dirty the floors seemed to be, not only with stains, but debris. Definitely not the Target of the past. I got my medicine and headed to check out, where several of the self-check machines were down. I popped over the one cashier and wish I would have stayed in self-check. She was checking her phone during the transaction, which is absolutely wild to me. Overall, hate to see the brand in the shape it is in, but with stores running and looking like this one, I can see a glimpse into why. Not that I am in Lombard often, but when I am, I will look elsewhere.

Tell the Starbucks in your store that not allowing pre-orders makes them like any other coffee…read moreshop. I appreciate that you want the Starbucks to drive business to Target but it's not like anyone is going to shop and get in line to pay while their coffee is getting prepared--really. Now as for Target--I've always found this store to be clean and well stocked with friendly staff.

Massive variety, shoes, kitchen, clothing, athletic, accessories, furniture, gifts, electronics,…read moreand much more, mostly predictable annoying generic brands but here and there some quality items. I don't get the rewards program at all, have entered my number for years without any actual reward. Value is above average, staff is friendly, checkout is fast enough, and there's something I need most times I visit.

I stopped in for a specific item, but they didn't have anything in my size- which is not an unusual…read moresize- but the selection was so limited and no staff were on the floor to help. It's hard to find sections in general as this place is set up like a warehouse. I had to squint and just wander to ty to find what I needed. They need to divide up sections and label everything better. Toy selection looked great initially and I was excited to pick up some stuff for work- discounted toys & books, hurrah!- but as I got closer I could see nearly every item was plastic! No high-quality toys, games or crafts. Just loads of cheap stuff. There were a few books I'd buy, but that's it. Only one small bookshelf of kids books that I could see. I left without buying anything.