Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

I am writing to formally report a very distressing experience I had today at your Oakbrook Macy's…read morelocation. I initially came into the store to return a pair of shoes, which went smoothly. While in the store, I decided to purchase a men's cologne as a birthday gift for my fiancé. When I proceeded to check out, I asked the associate to look up my Macy's credit card account, as I typically do. My transaction was declined, and I was told it was due to an issue with my identification. I explained that I recently upgraded to a Real ID and was issued a temporary paper ID by the DMV, which is valid and contains the same information as my previous ID. Instead of receiving assistance in resolving the issue: * I was told I had to call customer service myself. * I spent approximately 1 hour and 30 minutes on the phone trying to resolve the issue while standing in the store. * The transaction was retried but declined again. * I felt a lack of support and empathy during the process. This situation became extremely embarrassing, as I was left standing at the register for an extended period. I felt as though other customers and staff were watching and judging the situation, which made me feel uncomfortable and humiliated. While one associate eventually attempted to help by suggesting another call, the overall experience lacked proper customer care, discretion, and support. I am requesting: 1. A review of how situations like this are handled in-store. 2. Additional training for staff on assisting customers with credit card issues. 3. Better coordination between store associates and credit services to avoid placing the burden entirely on the customer. 4. Follow-up regarding how this situation will be improved moving forward. I have been a loyal Macy's customer and was very disappointed by how this situation was handled.

Opened a Macys credit card and i never received the 30% discount off first purchase. Spoke with…read morethem and not resolved. Closing account and not shopping at Macys anymore.

Von Maur - this place is great. The sales lady helped me find the exact shirt I needed Quickly…read more These people have always been great to me. I will continue to be a customer. Thanks Von Maur.

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

Been coming here throughout many years, making the trek from the far south suburbs :-)…read more Always great customer service. Family likes the selection, easy returns and account benefits. Great outside mall for food, fun and other shopping. Parking garage near Nordstrom is great. You can usually find me with other "guys" sitting on the chairs next to the escalators. :-)

What is going on. I'm from a Nordstroms family. I go in to get a nice shirt - No Bueno…read more Ten years ago I bought a Nordstroms travel shirt. It was one of the best shirts I ever owned, Wish I had bought five more. Today I wouldn't wear Any shirt I saw in the Whole Place. My Grandfather bought his suits here the would take me for a Guinness in the Pub. I emulate his style. After I went to Von Maur and found everything I needed in forty-five minutes. I don't know if the buyers have lost their minds? I want to look like a man and no I will not spend a Thousand Bucks on a pair of dress shoes. Get I together- this is Nordstroms. We as customers expect more.

From the moment I stepped into the store the great customer service started for me in this store! I…read moremet Barbara who pointed me in the direction that I needed to go. Barbara gave me a few options in her store that worked well‼ Thank God for the friendliness, professionalism and care that Nathaly delivered‼ I normally shop at another store however, the way Nathaly and Barbara serves me I might have to come here more often‼ This store has really good selections, value, quality as well as outstanding customer care‼

Should be a world record for how slow the staff are. Worst one by far. Zero urgency to check out…read morecustomers

No issues with shopping here. Yes it's high end but if you can get a sale it can be worth it. It's…read moreright at the end of the mall and easy parking right by entrance.

My all time fave store! Great locale service and selection. Staff very attentive and it smells…read moreabsolutely amazing in this store!

I usually come from Chicago to the burbs to knockout shopping in one area. This strip mall that…read moreUncharted is located in meets this need. I happily stumbled upon Uncharted as I ventured the strip. At first I was rather overwhelmed and had sensory overload from al the cuteness, but quickly became familiar with the store after doing an initial walk thru. They have a nice selection of clothes and carefully curated items. I appreciate the variety and can see my wallet hurting if I brought my teen and tweenage girls. Last but not least, they had the Swedish gummy pop up selling at a great price. You bet I took advantage of that! I will definitely come back with my girls and maybe a mom's only shopping trip.

It's always a promising sign when customers are waiting outside the door for the store to open…read more Unless they have pitchforks and torches of course. No, it was a couple of moms and their tweenish daughters, and for a moment I thought, this store isn't for me. They pulled on the locked door a few times, and when it finally opened, I made my way into the store, along with a few other people. It was a store for me, and them, and you and your friends. Uncharted is a very nice gift store, and larger inside than you expect. There were candles, housewares, cards, clothes, toys, jewelry, candy, men's gifts, and more. It's an updated and more trendy Hallmark store. The staff were very nice, and asked me to join their rewards club. I declined, as this location is a little far for me. I did purchase a cute scratch-off artpad for a gift and some pretty notecards.

Amazing selection, but you have to pick through! Which I personally hate! And if you hate it, this…read moreis the wrong place for you. This is the perfect place for my mom. She lovessssssssss Last Chance! We went yesterday so she can look for a coat. While she was looking for coats, I went to the shoe section. The shoe section is easier to pick through so that's why I went to that section. I actually did find some Sam Edelman Birkenstock sandals, which were beautiful. They were originally $150 but you guys had them on sale for $25. SCORE!!!!! My mom found me a bcbgmaxazria faux shearling coat that was originally almost $400 for $52! Double SCORE!!!! I LOVE a good bargain!!!!! My mom bought a coat and some shoes too that will reduce substantially as well. My mom thought she lost her Nordstrom card so she called Nordstrom so they can put a hold on her account but forgot by the time we were in line, she remembered it. Ebony got customer service on the phone for my mom and my mom was able to unblock her card and get a new card sent! Ebony also thoroughly explained the procedures of when you don't physically have your Nordstrom card to my mom and I. She was very patient kind and extremely helpful!!!!!!!! Ebony gave award winning customer service! You betta work Ebony!!!!!! P.S.... why did you guys reduce your Designer clothes, sunglasses and shoes section??

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

Tell the Starbucks in your store that not allowing pre-orders makes them like any other coffee…read moreshop. I appreciate that you want the Starbucks to drive business to Target but it's not like anyone is going to shop and get in line to pay while their coffee is getting prepared--really. Now as for Target--I've always found this store to be clean and well stocked with friendly staff.

COMPLETELY UNACCEPTABLE! This is so lazy and unsanitary, do better Target! Why are all the rolls of…read moretissues scattered on the floor and not inside the toilet paper dispenser?

Massive variety, shoes, kitchen, clothing, athletic, accessories, furniture, gifts, electronics,…read moreand much more, mostly predictable annoying generic brands but here and there some quality items. I don't get the rewards program at all, have entered my number for years without any actual reward. Value is above average, staff is friendly, checkout is fast enough, and there's something I need most times I visit.

I stopped in for a specific item, but they didn't have anything in my size- which is not an unusual…read moresize- but the selection was so limited and no staff were on the floor to help. It's hard to find sections in general as this place is set up like a warehouse. I had to squint and just wander to ty to find what I needed. They need to divide up sections and label everything better. Toy selection looked great initially and I was excited to pick up some stuff for work- discounted toys & books, hurrah!- but as I got closer I could see nearly every item was plastic! No high-quality toys, games or crafts. Just loads of cheap stuff. There were a few books I'd buy, but that's it. Only one small bookshelf of kids books that I could see. I left without buying anything.