Barely work the register, barely get food out on time, rude and slow... had to wave down someone just to eventually place an order

Dirty place. All the tables a floors were dirty and it's like this every time. Food isn't bad and typically doesn't take extremely long to get Staff is rude as can be though. read more

Absolutely awful service i haven't even eaten yet but i have been waiting in the drive through for 30 minutes.

How to describe... Very slow service and typically they are out of something. There is a McDonald's beside of it and I only come by here when I'm in a hurry and McD's is packed (and the occasional Whopper Fix) Order is correct at the Drive Thru maybe 60% of the time -- even when they have you pull up (which happens a LOT) Inside, it isn't much better... They need new management and employees that actually care read more

Pulled into to the right lane of the drive through and was told to look at the menu. I looked at the menu for 20 minutes and I heard them ask the car in the left lane for their order. I was ok with that because we got there around the same time. As that car pulled up they asked the next car in the left lane for their order. I was done at that point and drove off. Over 20 minutes of waiting and they were not busy. Worse customer service I've ever had at a drive through and will not go back. Go to McDonald's next door. read more

I am talking about memorial not. Main. This is the worst Burger King in Ohio probably the whole country. I used to stop by there every morning for a large mocha iced coffee and small hash brown. Almost every time I pulled up to the window they would say " welcome to Burger King, take a minute to look at the menu and we'll be right with you " usually there would be maybe one or two cars ahead of me and I'd have like wait at least 10 minutes sometimes 15 or 20 minutes just to place my order, and half the time I'd get " sorry nobody made the ice coffee this morning " Anyway so I'd place my order and pull up to the first window and have to listen to this guy bitch about his job and wait another 5 to 10 minutes to get my order, then the hash browns were either burnt to a crisp or soggy and nasty. No wonder there's never anyone in line. Not to mention that McDonald's ice coffee is almost twice the size and like .20 cents cheaper. I can't tell you how many cars pull up and wait a few minutes then drive off to McDonald's. I honestly don't know how they stay open. I never write reviews either way but this place is ridiculous especially with all the competition.. I am taking about the one on memorial not main ST. Stay away it would be a zero star but it won't let me read more

I just stopped into this location with my son in the car and the service I received was unacceptable. Upon entering the drive through and after taking my order they asked that I pull around to window#1. I gave the worker my card, and she held onto it for around 3 minutes before she ran it. No problem, but I asked for my receipt and she stated it would be at window 2 with the food. I pull forward and get my food, upon asking for my receipt the employee stated that he couldn't provide me a receipt. I pressed forward requesting it and he stated numerous times that there was no way to provide me a receipt. He then pulled a receipt off the printer above the fry area and crumbled it up and threw it in the trash. He then swore at me. I pulled around to the front of the store and called requesting to speak with the manager, it was the same employee that was incredibly rude and again stated that there was no way to provide me a receipt. I asked who his boss was and he said Alison but couldn't provide me information as to how to get ahold of her. He then hung up on me. I called back and again requested information on who to contact to get a receipt, to no avail I then called the Memorial drive location and spoke with the manager there who provided me with your company information. The fact that I was not provided a receipt and then talked down to for requesting it has completely turned me off of your restaurants. I understand how stressful and hard your employees work, however I am extremely dissatisfied and will be filling a complaint with the better business bureau as well as leaving a review on all platforms. read more

the woman taking our order was extremely rude. I ordered my food to go and i was sitting at a table waiting for my friend to get out of the bathroom. and she yelled at me and told me "you ordered your food to go so you have to go". i had to go sit in the parking lot because my friend was driving us and he car was locked. Horable service. read more

I went through the NEW double drive thru tonight at the newly renovated restaurant on Main. The restaurant was slammed, cars around the building for drive thru! Knew would be a wait...NO PROBLEM! To expect anything else is illogical, given the amount of cars wanting FRESH burgers,etc. Getting to the window, the car in front of me was pulled up to wait for special order...I was greeted by Mason, very sweet and quick with drinks. I could see inside how super busy and all were working hard to keep up with rush. I waited patiently and got my large order. I knew they were being crushed...I told them they are doing great and not to let anyone stress them out. He smiled and said thanks. Shout out to Katie/Katy as well! Great staff, our food was fresh/hot and yummm, perfect order. *NO, I AM NOT RELATED OR KNOW THESE PEOPLE PERSONALLY* Customers-be patient and kind! ;) read more

This place is absolutely a mess. You have to wait five minutes to get your order taken and then you have to wait 10 minutes for your food after they park you. This is with 0 people inside. Consistently horrible service. Wait the extra 500 ft and go to McDs. read more

This place is gross. The whopper I ordered had a bun that was wadded up and the meat was cold. The chicken fries my son ordered were burnt and looked like they had been sitting around for a long time. I asked for a refund and was refused. I asked to speak to the manager but after 10 minutes of waiting they did not come out. The person behind the register seemed unconcerned. There is a reason that this place looks dead meanwhile the McDonalds next door has a line of cars wrapped around the building. STAY AWAY read more

I have never complained about a restaurant before, but this Burger King has many problems! 1. Bathrooms unclean 2. Tables unclean 3. Drink machine was nearly empty 4. Food was not good! read more

Recently visiting this location for the first time in at least two years, this was a frequent stop during the month of December 2016. The line was short, maybe 1-2 customers ever ahead of me whether inside or via the drive thru. I had to rattle off coupon codes through the drive thru for a buy one croissan'wich get one free, and almost every time, they couldn't hear me through the drive thru speaker. However, they did accept my coupons and were kind in giving a courtesy water when asked. The morning breakfast orders were correct, except for one instance, then they gave me a sausage croissan'wich instead of a ham croissan'wich. The other time of day I frequently visited was during the late evening, right before 10 pm when the indoor lobby closes. Disturbingly, employees were hanging out, outside close to the business entrance (doors) smoking and on their smartphones visiting with other co-workers/friends during their working shift. When they see you (the customer) they scramble and go back inside to take your order. One December evening, a girl inside taking my order said "My dad just texted me. Hold on." She continued to text on her phone while taking my order. I'll occasionally return to this Burger King, for the fact that it is convenient and the line is always shorter than McDonalds that is next door. Another reason I will return is I enjoy the savings from the print and coupons offered on the Burger King app. read more