Here's a strong but appropriate bad review you can post: Very disappointed. This Burger King has a children's playground, yet there is no restroom with a changing table. If you're going to invite families and small children to play, basic accommodations for parents should be a given. Having to change a baby without a proper, safe space is frustrating and unacceptable. This place is clearly not family-friendly despite advertising itself that way. read more

Have tried getting food from this place twice, both times I woke up the next day with food poisoning. I was bedridden for an entire day the second time I received food poisoning. Would not recommend, better safe than sorry. read more

I went to this place, where the customer service is absolutely terrible. I bought a strawberry milkshake, but they didn't put a lid on it properly. When the cashier handed me the shake, she saw it spill all over my car. She didn't offer me so much as a single napkin to clean myself off or to wipe down my car. She didn't offer me a replacement; however, I pointed out to her that the cup hadn't been sealed correctly and asked to speak with the manager. She claimed *she* was the manager--though shortly thereafter, another woman, supposedly a manager named Lesly, came over. She told me that if I wanted another milkshake, I would have to pay for it. I reiterated that it hadn't been sealed properly, but she insisted it wasn't their fault that it had spilled. There were two sodas on the same tray, yet only the milkshake fell. I asked her if she had any idea how much it was going to cost me to clean my car; she replied that she didn't care, that it was my fault, and that she hadn't seen any of what happened. She made many incoherent remarks and didn't even bother to ask the other cashier--who *had* witnessed the incident--what had occurred. The other cashier saw exactly what happened but remained completely silent about it. When I asked the supposed manager--the one who claimed her name was Lesly--for her business card, she refused to give it to me. She spoke to us using very rude language and offered us absolutely no assistance. We asked multiple times if we could please have some napkins; she glared at us rudely and grudgingly handed us about five napkins, which were nowhere near enough. We eventually just left because she kept making unhelpful remarks instead of actually trying to resolve the situation. The customer service at this establishment is the absolute worst. Drive thu order read more

I specifically asked for NO MAYO NO ONIONS AND NO PICKLES. And this sandwich is cold. Very annoyed. read more

Burger King - Burgers Near Me - Malden, Massachusetts

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Ingrid, the manager here at Burger King, Malden, ma, is EXTREMELY RUDE. I politely asked if the worker could change her gloves before she makes my food, as she was touching her hat and hair witj her prep gloves on. Ingrid, the manager, wouldn't even respond to me or turn around. I said" Excuse me, can you have your worker change her gloves?" Ingrid kept having her back to me as she barely turned and said 'I DID!" I will NEVER return to this Burger King again. First time, last time. UNBELIEVABLE INGRID! read more

Order breakfast thru the drive - thru late morning on 12/28/22 . Pulled up and said good morning. The lady didnt bat an eyelash. It was like i said nothing. WHEN SOMEONE SAYS GOOD MORNING TO YOU, YOU RESPOND BACK WITH GOOD MORNING. THATS BASIC 101 RETAIL / HOSPITALITY . To no suprise after that, the rest of my interaction with her was just as unpleasant. Mind you i didnt react negatively once to her rudeness , so there was no reason for her to treat customers like assholes throughout the order/pick up window process . Also - BK ice coffee is usually good ! This time it sucked. Fix these things. Thanks! read more

Asked for no bacon and confirmed with the drive thru speaker, then confirmed with the first pay windows, then again before being handed my bag at the second window. 3 different people told me it was fine. It was not fine. When you have small children a fast food burger can honestly make your day because of all the stress. These lazy lying twats ruined mine. So glad I spent my last $20 on something I immediately had to throw away. If they shut down tomorrow it wouldn't be soon enough. 0/10 read more

I made an order with a offers from the app. One of the sandwiches I didn't ordered. I go back to the cashier telling her about it . She with an aptitude " you have to say, what it you want" I said to her I gave you the number from the app. Cashier: ohh you need to be specific what it you order. I asked her you don't mind give me what I ordered please? She keep talking. After, that she took the sandwich and changed. I have a seat. Went she come back with it.. she said here with a mad face. I said Thank you. Before I left. I said to tell can I tell you something .. she said yes.. I said be kind with the costumer and never argue with them. Specially I talked you nice , calm and asking you please. She said back to me IF YOU DONT LIKE THE SERVICE DONT COME BACK. I WORKED HERE FOR 30 YEARS. I said fine. She trying to said to me like if you reported me I will still be working here. 30 years working there.. I never saw her before. I least 3 time at months I buy there. She really need to take customer service course. ALL THE TIME CUSTOMER ORDERED SHE SAID WHAT HAPPENED !! NOTHING AGAINST HISPANIC . I'm Hispanic , but she need a least speak fluent English 30 years in this country. I hope someone read this message.. NEVER I GO AGAIN. Horrible service .. read more

Open late, worked out great for us to get some food in our bellies after a concert. I downloaded the app to get offers and order in advance. Super easy processes just let them know through the drive thru that you are there for pick up. They were friendly and order was accurate. read more

Simply put, i didnt "have it my way". They clearly had the B team working today. These sub-par humans forgot the cheese on my whopper but had the brajiole to charge me for it. Im absolutely fuckin livid. Get it together B team! Edited ****** 5-16-20 Spicy Crispy chicken sandwich was SMACKIN today! Good stuff! read more

To one of the lady's there learn how not to be rude to your customer, my last review got taken down due to me using Spanish curse words so that's how awful you made me feel, not once but during multiple visits. Also why are the employees who clearly have been reviewed poorly on here still working there??? Hire some nicer people, Jesus! I agree with the others the service is horrible. read more

Its Burger King, you know what the food is... My review is on the Playground that is there, dont expect to go there with a 2 year old, because there will be 1000 older kids who will knock him down & then all their parents will just chuckle like "Ooh arent they cute kids" F**K NO they arent, they just knocked my kid down almost deliberately and you didnt nothing... But that might be my fault for bringing a smaller kid to a playground.... And I also agree with Sherrys review, Its always dirty and full of obnoxius kids who cant seem to watch their language when little kids are around... read more

Burger King - a crown on the back of a box - Burgers Near Me - Malden, Massachusetts

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ordered thru the mobile app for drive-thru pickup, got there and they said someone had already picked up my order. would not offer a refund or replace the food, even though I showed them the order AND drive thru code thru the app on my phone. they told me to take it up with the BK app's customer service. staff was incredibly rude during the entire interaction and offered no form of rectification. didn't even ask if i'd like to place an order then and there at the window. If I could give 0 stars I would ‍ read more

The workers r so terrible with poor services and the tables are all dirty that we had to call them to start cleaning, also i was badly treated jst because i asked them to fill the half fries given to my kids the lady was so rude and said no and i will have to pay if i need more fries instead of filling the one we bought, my kids were really sad that my daughter ask us to leave instead of dinning in. read more

Only get if literally nothing else is open. The food is literally always lukewarm at best, not sure if just lightly microwaved or left on a counter all day. the quality and portions have gone down over the years. I don't expect much from fast food but I expect better than this. read more

Some of the workers are bad once my child called because I told her to on her phone then her wifi was out so she called on my phone and they said I she calls again they will call the police on us and hung up read more

Nice place for kids! It's a big play area. Raining day like today this place is the best choice! read more

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Damn, Burger King! Hold up, King? Ain't you getting yo shit pushed by a Clown and a Lil Debbie looking Ginger with Pigtails? Mhm, I think you is... but imma keep it 8 more than 92 with you, dis Whopper wasn't that bad, dude. You kinda killed it! Also dem chicken nuggets were fireflame, King! You should change your name to Nugget King, because you be killing that ish, playah. Also, I order this to be delivered, and I was all worried everything was going to be cold when it got here. But it wasn't! Perfect temperature very pleased. I was waiting, waiting, waiting. I was like dem fries better not be cold, King. And boom! Out of no where comes my girl, Yanyan, in a minivan rolling up with that good. Also, hold up King. Why wasn't Yanyan on the menu? Goddamn, she was fine as hell! Rolling up looking like a goddamn snack with that Whopper on her. Sheeeeitttt! I almost had to holla at her fine ass, right quick. But then she handed me that delicious, Dr. Pepper. And I was like nah playah, keep the dragon in its cage, son. You got nuggets to eat! So eat I did! And King it was damn good. But I had to dock you a star for this piece of shit "Angry Birds" toy. Come on King, da fuck son. This was garbage man. McDonald's balling with dem Wreck-It Ralph toys, and I'm stuck here like a 7 year in a waiting room at the doctors office asking if I can have my mom's iPhone 2 to play with this bullshit!? Hell nah, King. This ain't it! But all in all, not bad King! Keep on Keeping on! read more

Bathrooms filthy but the rest of the place is very clean. Foods the same as any burger king I guess. read more

Eh, they are just ok. They have a play area for kids but the service lacks. Wouldn't really recommend unless you have kids...

This fast food restaurant has much better service than the McDonald's across the street, the reason I said that because last time I order fries from them with no ketchup at all, at least the employees work at Burger King give you everything you need before you need to ask them for it especially if you order to go example KETCHUP, SALT N PEPPER AND SUGAR. And food are cheaper than McDonald's no matter breakfast or lunch. read more

Love this BK compared to the so many others I've been too. This has been my go-to location for almost 3 years now. They are the only bk location left in the area & surrounding areas, that still have a playground for the kids. The play area is indoors & it's just a bunch of tunnels and a large slide but it's really fun for kids. They only allow ages 4-10 in it but you can get away with like a 2 year old if they are OK being by themselves in there. read more

Placed an order via the app, used one of the specials which the place had on their own menu and still they got it wrong. I mean no disrespect but could they speak a little more English? I got three people who just told me yes repeatedly until I took my food to go. They did not seem to understand I did not want their "stack" sauce. read more

Get your act together. I never even got to order food. They were taking so long with the car in front of me (who did not get to place her order). After sitting behind 1 car at the drive up, I got out of line, drove over to the McDonalds a few doors down and placed my order and received my food in less time than I waiting at BK. Won't go back. read more

This location SUCKS!! I gave them an extra star for never getting my order wrong but that's only when they are actually open and taking credit cards. They were under construction for the longest, which understandably wasn't their fault, but it seems like every other day their credit card machine is broken. And let's be honest, who carries cash around like that anymore?! This location needs to get it together seriously. I'll be heading to the Saugus location from now on. I swear the McDonald's across the street gets more business from disappointed BK customers than their own probably!! Tsk tsk! read more

Beware if you have any kind of food allergy, even though they advertise about telling them about it all over the place. Got everything dairy free as advertised and was sick as a pup not an hour later. read more

Ok as far as the food goes it's your typical Burger King stuff. I have never gotten sick and my order is always right, nuff said. Now about the place itself, dirty, sketchy, loud rude kids and teenagers everywere, couples with hickeys and cold sores yelling at each other about who ate the last onion ring. None of them seem capable of clearing their table when they leave. I swear I feel like I might get shot while I'm in line. There is a McDonalds about a block from here that is the total opposite. How can two fast food places so close together have such different customers? I only come here on the rare occasion that I am craving a whopper jr. and I try to get out asap. I actually feel bad for the people who work here and have to deal with this human trash all day. read more

I am giving this place a one because of their service. The food was good. But as my kids were playing in the play area I went to refill our drink. As I turned to walk back apparently the floor was wet and I SLIPPED and FELL; I actually did a double fall. I fell and as I was tryna get myself up I slipped again, lucky I didn't land on my stomach since I am 4 months pregnant. So instead of one of the employee who saw me fall should have asked me if I was ok cause she didn't, the nice lady waiting in line helped me up and another gentleman in line asked me if I was ok also. The employee behind the counter actually had a smile slash smirk on her face when she saw me fall as I looked over at her. That's disgusting as a costumer service employee. At least ask me if I'm ok or if I needed help. I am not the type to be like oh I'm gonna sue but she's lucky it happened to me and not someone else that would of easily done so. Bk you guys need to re teach your employees how to handle cases as such or you guys could possibly have a lawsuit against you one day. My husband wants me to go to the emergency room Incase I landed on my stomach, it happened so fast that I couldn't think at the time except for wow I just fell and this person working didn't even ask if I was ok, cause I didn't call the cops when it happened. I'll have to go to the hospital to make sure the baby is ok and that I didn't tear anything hopefully. Thank you BK for nothing, exactly that,nothing. read more

One of your workers seemed a little bit out of hand, he charged us for barbecue sauce when customers are only supposed to be charged for *ADDITIONAL* sauce, we also told him that we did not want ketchup and decided to put it in the bag, and finally we ordered Oreo milkshakes and he had put his finger in the whip cream after scratching himself. read more

Kid at the Rt. 99 Malden store hands me my paper change in a vertical position with coins behind it- I didn't know he had coins in his hands- ALL OVER THE GROUND- at the drive thru and the C_NT expects this old lady to get out and scrounge the parking lot for it?? F_cker didn't deserve the change! read more

They have to teach their cocks how to put certain things on the sandwich that is required like the sauce don't go here waste of money waste of time. read more

June 27th, 2018 Talking about a messy place to eat, trash container filled, ketchup all over where it dispensed, french fries on the floor along with straw wrappers, and the kicker the register doesn't habe a free button on it for the screw up job they did to me. read more

Didn't have a problem, they seemed really nice. It's just that the bathrooms were really dirty, and the men's room needs a mirror. It just smells bad when you walk in. The food was really good no problem. The tables were clean. Everything besides the bathrooms, but it's always been like that. It needs a mirror. read more

drive thru crew always helpful and asks if you want any extras.

I always love BK, but the stuff here is awful expaecially the light brown hair color girl. I will not come back here. Again, I love BK, which is my favorite burger but not in Malden! read more