incredibly rude receptionist - would now allow us to setup an appointment. I would not advise.read more

Fortunately, our family can pay for quality veterinary care; apparently, though, IT ISN'T ACTUALLY…read morePOSSIBLE to pay for quality veterinary care if by quality one includes continuity of care and transparent discussions of testing and treatment outcomes.

I rarely post reviews, but because of the sensitive, kind, supportive care I/my pet received at the…read moreShelburne Veterinary Hospital-I must. Not only was the staff supportive, caring when the decision to help my per bunny pass was made, weeks later I received a condolence card; handwritten comments about my pet, acknowledging my loss. I was speechless. I cannot recommend this practice with more enthusiasm, genuine respect and gratitude. Jennifer Prue

Dr. Olszanski, Veterinarian, showed such compassion as we said our, good byes, to our sweet Chloe…read moreFlower Sparkle as she crossed the Rainbow Bridge. From the time we walked into the office the receptionist and vet techs were so empathetic.

We came to this vet a few times but the main one was when our dog needed a tooth extraction. We…read morecame in for the routine exam and were provided a quote for the cleaning and extraction. They answered all our questions and were so kind during every interaction. They updated us during the teeth cleaning on how she was doing, the final cost and next steps. They took such good care of our pup. Would recommend.

So I want to say that we had nothing but good things to say about Ark a few years ago however the…read morelast couple of times we have gone have not been so great, Due to the fact we live off of a fixed income Knowing how much it's going to cost before we go in is an absolute must so I've asked each time and I said I need to know how much it will be to have their shots that are necessary and any test that you have to do the Lyme disease or any other tests that are necessary I was given a quote I went in it was almost $300 more We paid it even though that meant not being able to buy groceries or all of the light bill.. well today we had to bring our 2 dogs in for their shots and again when I called and I made the appointment I said I need to bring my two dogs in for their shots and whatever test you have to do that is necessary but I also need my dog Bear ears looked at and I need their nails trimmed can you tell me how much that would be because I can't work an extra day or two to make up for any money that is more than what you tell me it is as we live on a fixed income We were told it would be between $350 and $400 so we went in with $400 and she tells us it's $739 so this time it was $339 more then what we were told over the phone, The vet that we had today is rude , and made us feel like we were horrible pet owners, she doesn't listen she insisted we had not been there before that it was Bears second time when that's not true as we've been using them for years I explained to her well maybe it's because my son and daughter-in-law live downstairs and they have the same address and he's listed as an emergency contact but when they bring their dogs in you seem to mix their records up with ours and then ours up with theirs You don't know how to keep them separate but we have brought him in before this is not our first time and she git very indignant and crass , and honestly I at that point had decided I was no longer using them I would simply find a new veterinarian for my fur babies, however when they told us how much today's appointment was I truly got upset as I could not, can not believe that yet again there was such a difference in the price they they gave us over the phone it would be verses what they actually charged, when I said something because nothing but panic was hitting me because of not knowing how are we going to be able to pay rent now because this isn't close to what we were told over the phone that it would be verses what they are actually charging us she did drop it to 610 Well that's still not the 350 to 400 we were told when we made the appointment and after we paid she didn't even give us a receipt it's a itemized bill I highly suggest that you look into a different Veterinary clinic before going to Ark. We will never go there again

I've been taking my dog, Josie here for the last two years and cannot recommend them enough. They…read moredid an amazing job on her mammary tumor removal and beyond that are just so extremely caring. Every single visit Dr Daly & all of the vet techs treated my girl so sweetly and gave her lots of love and treats. There were times they had to take her to the back to draw blood or something similar and I could still hear them fawning over her. They truly love animals here and I wish I didn't have to move away! I hope I can find another vet half as knowledgeable and kind.

My dog has been going here for about a year. I really appreciate the thorough conversation with the…read morevet after each visit. They cross their T's and dot their I's. I'm thankful we have a VCA vet in the area. My only critique is they can be VERY aggressive about certain (non-mandatory) vaccines. If a client tells you no, provide written information that explains the benefits of said vaccine and let it go. I don't want to have a 10 minute conversation to defend my stance every time. All in all, I would recommend this vet. They also have a hospital, so it's convenient if you have an emergency.

Rating: 2/5 Stars Review: I have been bringing my 5-year-old Newfoundland here for almost two years…read morefor chronic skin issues. While the staff is generally nice, the treatment protocols have been frustratingly repetitive and expensive with little long-term success. Through this time, they have made no follow up calls to even check in to see how he is doing; not one!! For years, we were given the same medication for the same duration, which only acted as a band-aid. We finally received a proper diagnostic (skin scrape) in late 2025 which revealed a Staph infection. After spending over $600, the infection returned worse than before just a week after treatment ended. When I suggested today that he needed a longer course of medication, they ignored my input and prescribed the same duration that failed previously. Mind you, todays visit was a month from the skin scrape "tech" appointment, which again was with meds, $600. I was told because it was a "tech" appointment and not a "real" visit I would need to book another $100 visit just to get medication again. so, within a month we have spent nearly $1000 just to end up back to where we were. I will say some of this is my fault as well, I should have seen the writing on the wall months ago that all they really want is to be in your pocket. If you are thinking about going there, don't. if you're there currently, maybe it's time to looks elsewhere. Additionally, during this most recent visit, they performed a lab test without asking me or quoting the price first--I was surprised by the charge at the counter. Transparency is important, and I feel like I am being stuck in a loop of ineffective treatments and surprise bills.

Came in to pick up medicine for my friend's dog. When I walked in the woman at the computer didn't…read moreeven look up or say hi. I went over and explained who I was and why I was there (my friend had spoken to them about 2 hours prior) and she didn't even respond. She just looked at the computer. I finally asked, "am I at the right place?" And she said, "Yeah I talked with her earlier and I TOLD her I'd call her when it's ready." I said, "well she's on a plane and I had to drive by on my way home so thought I'd check. I can come back tomorrow if you don't have it." And she said glumly, "yeah why don't you come back tomorrow" (still lookin at the computer.) "I'm reading the doctor's notes." I said, "well it's a 40 min drive AO if you have the medicine here I will wait." She paused, as though I'd asked her to cut my hair and finally said, "ok well I have to get it together." So I'm waiting here now. She just came out with it -- it took her the 5 min it took me to type this on my phone. Not impressed with the cold attitude and service. Sure hope the vets are nicer than the front desk staff.

I went here for just under 3 years with my sweet pup. Everyone was always kind, handled my concerns…read moreas a first time dog owner with grace, and took phenomenal care of my girl. when I tell her we're going to the vet, she runs to the car, that's how great they are. much love to this team, I'm so sad to have moved to far to continue going here

I must write an update for Orchard Veterinary Hospital. I received the best care from Dr. Knox for…read moremy sweet senior cat Penelope from the Fall of 2021 until the day that she died on Oct 10, 2022 (at age 16). Penelope's diabetes wasn't diagnosed in time to save her. Dr. Knox and the staff treated me with such kindness after the loss of Penelope. Along with Dr. Kerry Lindemuth (a visiting veterinarian), my Penelope truly received the best veterinary care possible. Any person who has Dr. Knox as a veterinarian is truly fortunate, especially for mature/senior animals.

I recommend this vet to every pet parent I know in the area. I have reviewed them before when my…read moredog first became a patient there about two years ago, and since then every interaction I have had with every member of their staff has been incredible. They take the time to listen, answer questions thoroughly and provide top notch care and support. Thank you for all you do, it's very appreciated

No call waiting, so you have to call multiple times instead of waiting on hold. Doesn't reserve any…read moreemergency appointments per day. Poorly managed practice.

Michelle is the best vet I've ever had, and has cared for our animals for over 20 years. She is…read morelovely to boot, and sweet. It's a service that is worth its weight in gold... thank you Michelle.! Love, Kathleen, Jamie, Ollie, Remy, Scout, Lucy, Ethel, Scout, Trixie, some in heaven, some still with us......

Michelle at Home Veterinary Service is amazing and knowledgeable. She comes to our house to check…read moreup on our 3 cats in South Burlington. Her prices are very reasonable considering she makes the house call.