These folks are above and beyond what you could want from a dealership service department. My wife and two small children had a little bit of car trouble near Burlington while driving on I-70 - I called to see if she could drive in and have them take a look. They checked everything out, were so very kind to my family and got them back on the road safe and sound. I am not sure when we'll be able to stop in again (we live in Denver), but if anyone is in the area, these folks are as honest as the day is long. HIGHLY RECOMMEND THIS SERVICE DEPARTMENT! Thank you all so much for treating my family exactly as if they were your own. read more

Arrived here at 7 AM, 1100 miles from home and towing a trailer with a 2013 F150 truck with the engine light on! It was the day before a holiday! We were able to get serviced and back on the road again by 10 o'clock! Very friendly and helpful ford dealership. For those that wonder and who are far from home this is a reliable service station! read more

The people here, especially Jon Lind, are wonderful. Jon drove all the way to where I had my keys locked in my car and got us out. A honest, generous and good guy! read more

I want to thank John and Jolene from Burlington Ford. They were very nice and hospitable. The truck was taken care of after breaking down 30 miles from their business. We are very grateful for the help. Super nice people. read more

I broke down just outside of town while traveling on vacation. The service department said they couldn't get me in for at least 5 days, just to replace a belt. I had to get the part from another business and spend 2 nights in a hotel, for something that should be a very basic repair for a dealer service shop. read more

While traveling from Kansas City MO to Estes Park CO, we had some trouble with our 2015 Ford F-150 starting to run hotter than normal to the point of overheating. It had been serviced just prior to our trip. Granted it was 99 degrees crossing KS but an almost new truck shouldn't have that problem. We stayed in Goodland the first night and took the truck to the Ford dealer there. Dismal, totally disinterested service. The guy wouldn't even get out from behind his desk to talk to us and said it would be 2 weeks before he could look at it. We found out later that 2 weeks is his standard answer for a time frame. No help whatsoever when one is traveling through the area. (Apparently Goodland Ford is only interested in regular local customers. Too bad he'll be getting such bad publicity now.) Now, on to the good guys. The next closest dealer was Burlington CO Ford Lincoln. Everyone here was top notch and bent over backward to help us. Over two different visits, the technician spent about 3 hours running diagnostics, driving the truck, etc. Connie in the service department and her co-worker (sorry, failed to get his name); Jolene Lind, the warranty specialist; and Jon Lind, the VP and GM, were all friendly and helpful in trying to solve the problem so we could continue our trip to Estes Park. Unfortunately, the problem couldn't be resolved as diagnostics showed no fault codes. And if the thermostat was bad, Burlington Ford didn't have one in stock for our truck. For all their time and efforts, the charge was $39 and change. It would have been about $300 in KC! So, we continued our drive to Estes Park, turning off the AC and downshifting as needed when the truck ran hotter and hoping for the best. We did make it and though it's still running hotter than usual even after topping off the radiator fluid, we're getting around ok. We're just hoping to make it back to KC when the time comes watching the temperature closely. Kudos to Burlington Ford and the entire staff for making us feel welcome and less worried about our vacation. If you ever need help while anywhere near Burlington CO, that's the dealer to visit. read more