The worst experience I have ever had with a company bar none. Prepare to be lied to, gaslit, 0…read moreaccountability, and then told to just give up, stop trying, be called names by staff, and taken advantage of. Had a pet policy through them and went to the emergency vet. At 3am. Got the estimate from the vets office. Called the 1-844-250-9199 picked option 2. Was on hold for 45 minuets. Then was told by the person answering the phone that I was never issued a policy. I said you are literally billing me for a policy. They said I was wrong because they don't issue policies starting with your states letters in the front. This is because this is the auto insurance/boat/ect. They can't look up your policy because it is in an entirely different network. They do not talk to each other. It has taken 6 months to talk to someone from the pet policy section. Between the 2 hour wait only to be auto dropped by the phone call. Or I have been bounced around to every department known to man once a week every week for 6 months. I have been trying to get a hold of a human from the pet policy and have been lied to repeatedly. The two vets offices I had to go to said "I'm sorry" or yikes when I told them I had liberty mutual. 6 months and many many phone calls later I was told "sorry your claim is denied." Even though I was told by the salesman that I was totally covered for anything that happened. They refuse to acknowledge their problem. No apology for 6 months of hours and hours of wasted time, and $3000+ Luckily I was able to cover it and I didn't have to put my dog down. Never ever use these people.

Liberty Mutual really stood by us in June 2016. The damage was outside our policy coverage but they…read morestill found a way to help us out in a big way. I'm happy we went with them because we most likely would've been screwed otherwise.

Bc my vehicle was hit by a drunk driver whom is covered by this insurance. The incident was Dec 20,…read more2023, today is April 10, 2024 and they still have not settled the claim. I cant get the claims person to call me back after leaving several messages. My attorney has not been able to speak with them bc they DO NOT RETURN CALLS.. Liberty Mutual has very poor professionalism, they DON'T RESPECT PPLS TIME! THEY WAIT YOU OUT HOPING YOU WILL GO AWAY. I'm very upset with this insurance company and hope they will resolve this claim but I'm doubting it!! I just want my truck fixed!! It's simple Liberty Mutual!!! You can see there is no traffic my truck was at a red light. Drunk driver came flying off the ramp on the passenger side of my truck and plowed into the side of it. My son and grandson were in it my truck and had it not been for fast thinking on my sons part my truck would have flipped over from impact bc it was up on the 2 driver side wheels a bout to roll but my son corrected it with steering into it. It could have bn much worse and Liberty Mutual, you need to consider that instead of a few thousand dollars of damage, it could be astronomical if one of my family members lost his life.

Terrible! I use…read morethem for car insurance and have it set up so that they automatically pull from my account. Last month on the 18th, I noticed that they had pulled the money from my account as they do every month. Then, I received a message that I would owe double the next month due to missing the previous month's payement--which wouldn't be possible because it was automatic withdrawal. I then went into my banking records and found the withdrawl on my account the previous month to make sure that it was in fact pulled, sure enough, it was. When I called them to figure out what was going on (it took me 10 minutes to get through their automated response and options to get to finances and talk to someone), I was informed that the charge was not doubled because I didn't make my last payement, instead, that I had added another person to my account. Before all this happened, I had received a letter from them informing me that I need to let them know important information like other people living in my house (I had a family living in my house for a little while), I then informed them that if I wanted to add someone else to my insurance plan, then I would let them know, otherwise, they need to stop wasting my time. Well it turns out, they had added automatically gone in and added another person to my account without telling me--that is why I was being charged double. Terrible insurance plan, extremely difficult customer service, and attempts at hiding important information from me. As of this week, I am canceling my plan with them and will find another car insurance plan.

They are undependable and they switch agents more than any company i have ever dealt. they start…read moreoff beating your rates and within 3 years double it

They suck I canceled my policy and they take monthly payments out ask them number of times to…read morerefund me

i never leave bad reviews but just had to vent about my recent experience. I have had Liberty…read moreMutual Insurance for 15+ years. We had our home, 4 cars and a rental policy(approximately 450.00/month) At the end of December, we received a notice to terminate our auto policies. for the reason the letter stated: use of car towing. I was shocked! we had used the towing 2-3 times in 15 years. I called the customer service number to question the notice and received no empathy or assistance. I then reached out to our local rep and again got no help; was told it was 2 towing charges and my daughter's wreck from 2018. the rep did offer to sell us another off brand policy through his company. we declined. our auto policies terminated January 30, 2023. We were happily surprised to find cheaper policies with another nationally known company. In late February, I received an email for payment request for the prorated amount owed on our home owner policy of 127.00. I immediately went to my app and paid the bill. i checked my account and saw a$0 balance and thought it was taken care of completely. I receiced a collection letter yesterday , hired by liberty mutual to collect the $127.00 that I had paid in February. I immediately called the number and spoke with a rep who only wanted the balance paid and would not listen that I had paid this already. I had also logged into our account and found the amount I had paid and had the transaction date and confirmation number. I shared this with the rep and got no where. Just wanted a payment. I gave up. I then called Liberty Mutual customer service and waited to speak with a rep. Explained my plight and finally had to ask for a supervisor since the person couldn't understand or see what I was speaking about. Finally got the supervisor, who spoke with the billing team and stated the payment on 2/22/23 was applied a different policy. I requested an apology letter to refute the collection letter and basically was told it was handled but no letter of acknowledgement would come. Needless to say, liberty mutual doesn't really value their customers.

This company more than doubled my home owner . When I threatened to go to a competitor they didn't…read morecare. On my car insurance it renewed in feb I canceled in April so for two months service I paid almost $ 750 for two months. My wife and I both have a clean driving record . Plus our 20 yr son is on there with a clean record please look elsewhere for your insurance needs

Guys, i had Liberty Mutual Auto & Home Insurance for a very long time maybe 20+ years. After a…read moremajor storm, I filed a claim which was denied. I had never filed a claim for either home nor auto. This upset me so I decided cancel them. I got quotes from other ins companies. I was floored with how much my premium was. It was $2000 more than most companies. I will never do business with them ever. I didn't file a complaint nor give them a rating until I discovered how much my daughter's family was paying for two cars and her home yesterday. I was so mad. It was unbelievable. Her husband have speeding tickets so they thought they had no recourse. I told them it doesn't hurt to get a quote. They did and they were paying $3500 more per. Please get quotes BEFORE renewing or selecting home and auto. Shameful!!!!