Our first visit to Burntwood Hotel was that as aunt and uncle of the bride at a wedding reception. The hotel is clearly well built and of solid quality. The spa rooms etc are very clean and comfortable. Thats where the positives end. On being invited to take our seats in the restaurant for the wedding lunch was about to be served I noticed that several of our party were withour bread rolls. On reading the menu I was pleased to see prawns in a marie rose sauce as one of the starters. I quite fancied splashing out and adding a special touch of mixing a malt whiskey in the sauce. I approached a gentleman who appeared to be a waiter and politely explained to him my intention to add a malt to my started, and asked if he could supply the missing bread. I can honestly say that after visiting hundreads of hotels all over the world I have never had the misfortune to be served by a rude, arrogant, ignorant and agressive person. I was told in no uncertain matter that I couldnt and that he wouldnt serve me with the malt, and that I should sit down the aggressive stare into my eyes were quite intimidating. Not wishing to cause a scene I returned to my seat as commanded by the waiter 10 minutes later as the starters were being served we were still waiting for the bread and my malt whisky. At this time I called the waiter or whatever his title is, to our table to complain. I was astonished at the agressive tone of the waiter/ maitre d or what ever his position is. The food served was overcooked with the vegetables too soft and the beef too dry. The following morning at breakfast was not much better, with the breakfast on a Sunday morning being served between 8.00 and 9,30am we decided not to be late. We entered the breafast room at 9.00am with no one to welcome us. We decided it must be a self service breakfast, with all orange juice, grapefruit juice or apple juice containers empty. we stood arround fot 10 minutes for the water cocentrate orange juice to arrive. We were finally served by a waitress at 9.40am asking for our breakfast order. Our table had not been reset from the earlier customer. with half eaten breakfasts still on the table we were served with our order at 9.50.am In summary the gloss of a new looking well built property is desperatly let down by the quality of service and produce on offer. If you dont mind being insulted, by agressive staff, and poor quality food, this is the place for you.. certainly NOT for me. If you dont wish to be disappointed avoid at all costs. read more