We decided to have dinner with my family and friends since we will return to the US tomorrow. The food was very delicious and well prepared. We had good service from the staff members, and the ambiance was lovely. I would return here to have dinner again and I look forward to return here the next time I visit the UK. read more

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Service, mediocre Food: 200% salt Tom kha Ghai had no coconut in it Everything was extremely salty Terrible food Stay away read more

The food was very underwhelming, especially for the cost. We ordered 4 different entrees and not a single one was tasty. We ordered the sampler for 2 and the riblets, again nothing was tasty. The service was poor, we had to wait over ten minutes for our drinks, had to ask for water 4 times before finally getting it. Once we were ready to pay Rianna was no where to be found. We literally had to stand up and wave him down. We will not be returning... read more

Superb. I'm not much into Thai food, but if it all tasted like this it'd be a whole different story. Everything we tried tasted better than the last. The drinks were superb, mine was served with a side shot of preseeco. The service was attentive, but they never hovered over your shoulder asking if you're happy every five minutes. They reached the right balance. Yet what I loved the most was the ambiance, including communal tables which allows for a nice conversation with someone you never met, or at least overhear theirs...and they do get lively. read more

Phenomenal meal! Great service. My son had the ribs and I had a beef dish with cherry tomatoes. The meat melted in our mouths, sauces were flavorful. We cleaned our plates. We hope to return again. Our server was delightful as well. read more

Considering it's a mall restaurant, I didn't have high expectations here. However, the food is good quality and the staff were all so kind. It's a lovely atmosphere with extra large tables, great selections, and quite the treat after we had an extra long day that ended at Westfield. read more

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Good food but service was subpar because the poor girl was the only one waiting tables! She needed at least one other helper! She was taking orders, serving, bussing and taking payment. Too much for one person. read more

So we were a group of 7 +1 child that were starving and needed to eat on a Sunday night around 6:30. Wagamama was crowded and the wait was 'unknown' due to the policy of letting one in and one gets out (I don't blame them and actually appreciate that) So we decided to try Busaba. I'M GLAD WE DID. My cousin who lives in London and loves Wagamama said he thought the food quality and the food itself was better here than at Wagamama (he's a chef). My only two complaints (one of which is completely legit while the other may just be my perspective coming from the US) are: a. Took FOREVER for someone to come and even talk to us once we were seated (I'd say we waited at least 15 to 20 min and they were not busy) b. The portion sizes for the prices were a little off in my opinion. I think we should have gotten about 20% more food on the plate in terms of the prices we paid but again, I may be way off base on this one since I'm used to the huge pig size portions we get in the US. Great ambiance. Two things I absolutely LOVED: Matchstick chicken The shrimp chips read more

Excellent food and decent portion sizes... The service was very good as well, not a long review with this one however we are very please with our stay. Only thing is their Guava cocktail is overpriced for the amount you get, I'll post a picture. It's good just not worth £7, at most it's worth £4. read more

Busaba Westfield London - Guava Cocktail, £7... It's rather small - Thai Near Me - London, XGL

I returned to the this restaurant because I love Thai food. I knew what to expect. The food as always is good and I like that it's modern Thai and not your typical menu. Although they do have pad Thai for the people that desire that as well. My only problem is that it doesn't feel like the kitchen or it could have been my server, neither offered or asked about a spice level in the food. Even though it is part of my culture I prefer to taste the flavors in my food without overpowering it with chili peppers. I ordered the beef basil and my fiancé had the grilled chicken. Both were super tasty but I couldn't thoroughly enjoy mine as it was too spicy. ;-( read more

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The service is not really good, they don't seem to give you much of attention,I have to go look for somebody to get my order all the time the waiter didn't went to check on my table even once. At least he asked me if I had enjoy it at the end. The place is nice, I like the ambiance and the decoration is very friendly and the food was very good! I got the Chicken satay salad and I've enjoyed it and I would definitely have it again! :)) Very tasty and not very spicy read more

Busaba Westfield London - Thai Near Me - London, XGL

I have not had good fortune in finding good Asian cuisine in London (le sigh), but Busaba Eathai is the best Thai restaurant that I've found so far. I like the earthy decor and relaxed vibe of this always bustling restaurant. There are about 10 family style square wooden tables that can seat 8-12 people. My friend and I sat at one of the tables for two that face the outdoor concourse that runs past all of the restaurants. Hello, people watching lol. Like other reviewers noted, the service is incredibly fast. This particular branch is always packed because it's at the mall, but I was seated within 5 minutes of arrival. My friend and I both ordered the pad kwetio, a stir fry with wide egg noodles, chicken, shrimp, egg, and lots of veggies. It was SO good. My only complaint is the size of the cocktails and the juices. I ordered a guava bellini and I swear there wasn't any alcohol in it. To add insult to injury, the serving size was tiny compared to the mixed juices. On top of that, it was incredibly overpriced! I'll definitely return to Busaba Eathai, but I won't order a cocktail ever again. read more

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One of the best Thai meals we've ever had (and my daughter lived in Thailand). Drinks were great, too. Vegan options clearly marked and they were absolutely mouth-watering. Fantastic location near Westfield Mall and transportation. Highly recommend a visit! read more

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I love thai food and this is a nice small chain around london. Right now for jan they are offering 50% off the food bill which is a great deal. I think their soups are just ok but both their Pad Thai's are great ! The pandan chicken starter was not to exciting. The Thai calamari was ok but nothing amazing despite people raving about their calamari I found it boring. The Songkhla red curry with slow cooked beef £10.90 is great and the beef melts in your mouth. The Ginger beef has a wonderful taste plus I love the wood ear mushrooms in it! Spicy Green Papaya salad is spicy and delicious I do feel that paying £10 for a curry it should come with rice but no you have to pay another £3 for rice which I find cheeky. This place is a few pounds to expensive. They should shave a pound of each dish. I'm giving them four stars because I feel that they are being very generous with this 50% discount plus I like the decor along with their food being better then average but not the best thai ever. They do have a few strong dishes but equally they do have a few disappointing dishes plus no dessert! As a company they could profit buy offering desserts instead they offer an over price tea with two tiny but pleasant coconut cashew cookies. read more

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Ate here twice. Not this location twice, but at the restaurant twice. Ate at this location once with my mom and friend. Lovely dark wood decor with incense and candles burning. Big tables that you share with strangers when the place gets busy. Very nice bathrooms. Both times, everyone enjoyed their food. It's commercial Thai food (maybe even Asian fusion). Not very spicy and very accessible dishes. So it's not a down home "authentic" place, but it's good and reliable. We had: Crab Fried Rice, Ginger Beef, Coconut Rice, Sticky Rice, Leaf Wrapped Chicken, Spicy Grilled Chicken, Spicy Grilled Steak, Ginger and Honey Tea, Lemon Ginger Iced Tea. It was ALL good. NO complaints whatsoever. I like my food very spicy, and would have given them a 5 if the food had more kick. Also, they are slightly overpriced. Decent service. read more

I used to love Busaba Eathai. My last visit here completely changed my opinion about them though! Why you ask? 1) They removed the best item on the menu: the fried chicken with lemongrass sauce. 2) They replaced it with a sad fried chicken 'strip' dish. 3) The service is absolutely horrible. It took 35 minutes for food to come out. They forgot one dish, and proceeded to charge us for it. The only reason Busaba deserves 2 stars is because the calamari is consistently delicious. Everything else is mediocre at most. Do you want a sub par meal with bad service? Come to Busaba Eathai! I definitely won't be back. read more

Busaba Eathai is one of my favourite restaurants in Shepherds Bush. It's a chain, sure, but one that does the basics right - better than right even. The dishes here are consistently excellent and the service prompt, friendly and professional. Most of the menu is Thai food but I welcome the recent appearance of Beavertown's Gamma Ray IPA, a strong, US-inspired IPA that is a perfect match for the spicier dishes here. The interior is simple and in tune with the other branches: low hanging lights, plenty of wood and large communal tables. It all just works. read more

Tasty pad Thai and papaya salad. I ordered prawn crackers as well but these didn't come through. The waiter did ask if I still wanted them, but I had already finished my starter so wasn't interested. Pad Thai is of a higher quality than most Thai places I have been to in London. Portion is relatively small however. Papaya salad was well dressed and fresh tasting. Just the right amount of sweetness, saltiness and sourness. Just how all Thai meals should balance flavours. read more

While the food was good for the price, I found the service appalling. We waited 5 minutes to be seated (which was absolutely fine), and then told that our food will arrive in 10-15 minutes. However, we found ourselves waiting around an hour and 15 minutes to get our order which was completely unacceptable. It might have been just a bad day, but I would definitely not be going there again. read more

Yum yum, I love Busaba Eathai! Quick & Efficient service, tasty Thai food and funky male & female toilet signs! Recommend! read more

I had left it very late to book somewhere for New Years Eve. As we were going to see Star Wars at Westfield, eating here seemed sensible. The restaurant web site has an online booking programme and I was slightly surpised to find I could book right through NYE. I booked for 8.15 but when we arrived we were promptly told the place "closed" at 9! This required frantic ordering and then even more frantic chewing to ensure we met the deadline. "Starters" came at the same time as mains to ensure we got the hell out of Dodge in time. I was slightly miffed therefore as we were nursing gastric reflux from the speed of eating, I was a little perturbed to discover two people enter at 5 to 9 and order! By 9 the place was still packed. What the waiter should have said was the kitchen closed at 9. Perhaps I'm guilty for not realising. Anyway, certainly negative marks for the fact the online booking facility was not attuned to NYE and made no mention of closing early (I was told the web site did mention this, but I didn't spot it). I was thinking of booking for 8.45 which would have been insane. Ok, sorry for the long diatribe on that. The food was...ok. We had: Soft shelled crab fish cakes Green curry Pad Thai The crab was slightly different to how I have had it before and lacked the peppery tartness in the covering. Fish cakes were ok but nothing special. The green curry came as a pool of green, with not much in the way of discernable contents-I had to stir round to discover small bits of chicken and some sweet corn. It wasn't horrid but was far from the best I'd had. With two Singha and no desert the bill came to £51-certainly nothing to complain of for that area, however, I didn't feel the food was much better than average...though I was eating at a rate of knots! read more

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I used to be part of the long queues outside the Wardour Street branch and have also visited the one behind Heal's on Tottenham Court Road on more than one occasion, therefore thrilled to see one pop up at Westfield. I am no expert on Asian food but have never been disappointed, and this latest visit was no exception. The location at Westfield is well suited - this is not the place you come to for authenticity, but rather reliable quality and service and value for money prices. The decor is a lot nicer than that of Wagamama and other chains nearby - you almost forget you are dining next door to a massive shopping complex. Both food and drinks menu are imaginative and varied. read more

This Thai restaurant is a great place to stop by. It is quite busy at most times but nonetheless it is worth it. in terms of service; it is not up there. It maybe due to the fact that it is quite busy. But the taste of the food does compensate. The thai style calamari side is a must try and is a definite choice whenever I do visit with my husband. With any curry; the coconut rice is wonderful. Overall good food. Mediocre Service. You will go back for the food. read more

The food was good (thought I must say I have better Thai food in the US) I also like their decor and atmosphere! We had duck curry (a bit salty thought good flavor), crab fried rice, papaya salad (not spicy at all). read more

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Two words: stay away! Yes it might look quite trendy in there with its dark wood deco but the food is so bland, any Thai person would be embarrassed to claim it. I've always seen the massive queues outside the Wardour Street branch and thought I'd have to give this fusion chain a go as I happened to be at Westfield. Not quite sure what the hype is all about but I definitely won't be going back to any of the Busabas. Try instead 101 Thai Kitchen between Hammersmith and Stamford Brook. Amazing, authentic Thai food! read more

I really love this place, everything works and I'm glad to be it close my home. Excellent!!! read more

I was disappointed. We ordered a chicken/mango Pad Thai and a coconut prawn with coconut rice. Not only did we get served the wrong food once(vegetarian pad thai); but, we got the wrong food twice and then other people around us got the food we ordered. Then, they didn't get their orders. We had to chase down a server to let them know we had a problem each time. It ended up being very late by the time we got to eat. The people next to us still hadn't gotten their food when we got ours and they had ordered before us. I thought they should have been given their food for free. When we finally got the food, it was not impressive. Pad Thai was nearly tasteless and the coconut prawns were lacking many prawns at all. I have eaten alot of Pad Thai but this was not very good. Sadly, we will not be returning. read more

Very disappointing! Went there for a lunch recently.Restaurant looks good but with high noise level. Ordered my dish which was served with additional ingredient - tofu ( I'm not very big fan +was not in the menu description ) Asked the staff who was reluctant to change my order. Another point : very few,tiny inedible prawns. Generally dish quite oily. Definitely won't be coming back ! read more

Love love the food. Although I find the portions a bit too small and there is always room for more. Absolutely love the starters. Non alcoholic drink selection could be better. read more

Busaba Westfield London - Thai Near Me - London, XGL

Decent thai food for a mall place. The monk fish was the best, so was the guava lemongrass drink. They have community tables (like Wagamama)

We had a nice Thai dinner here. The food was good, service very nice. We had chicken, salmon, and shrimp with all the Thai flavors. The drinks were good. We enjoyed the dinner very much. read more

Very pleasant environment experience and the food was very delicious. Will definitely come again.

I really like the noodles. they need to bring back the morning glory on the menu!! drinks are good but tiny. there is a possibility you will be sharing a table with someone. read more

Delicious food, great service. Vasillis and the front desk were very accommodating, and all the food came out in good order. Definitely try the Duck Cinnamon dish, chicken satay, and the ginger beef. Seating could be better, as it is hard to conversations in groups of 4 without yelling across the table, when one has to split a large table with several other groups. read more

What should I say? Its loud, its hectic, most of the time its crowded but I LOVE this restaurant! It is always the first place where I go when Im spending time in London. It is already a ritual for me to eat the pandan chicken and the spice squid. I love the quality of the food and the prices are ok. The fruit drinks are also good and I can recommend everyone to visit one of the restaurants when you are in the UK. read more

We had a very enjoyable dinner. The food was good as was the service despite the place being extremely busy. The atmosphere was also quite nice albeit a bit too loud. read more

Food not nearly as good as SOHO branch. Wouldn't come back. Undercooked, stringy chicken whereas other branch was plump and juicy...

The service was fast and the staff was polite, the seat was not comfortable but over all I like this place

Terrible service- i asked for a menu, water and the bill 3 times before anyone remembered. Cold tasteless food. Such a shame as their soho branch is pretty good. read more

Great food but the service here is not good. Often can be slow and they forgot one of our orders twice. However they did offer a discount on our meal to rectify the situation. The one behind Selfridges in Bond Street is definitely better, but I would still recommend the food especially the calamari read more