I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

I have worked with Property Management Systems, and Bonnie Granado in particular, since 2014. I am…read morevery pleased with the company. They have always been responsive to my requests, including filing paperwork with the City of Portage public works department on my behalf. That is outside the scope of the type of service that a property management company normally provides, but Bonnie was happy to do it for me and did me a huge favor in the process. In addition to nine years of property management services, they assisted me with the purchase of two properties and the sale of one.

Since my last review a couple years ago, PMS has definitely stepped up their game. We have yet to…read morehave an issue in the house since then that wasn't met with prompt service and results. With that initial problem it seems it may have been the maintenance guy that was slacking, not the actual company. I won't rescind my previous review because it still happened, but I do want to update it by saying our experience since has been much better. Thank you.

Sarah Huber- I do not recommend her as a realtor. I have…read morenever felt so humiliated selling my home.

In the last few years, I've purchased two homes with the assistance of agent Nancy Tinklenberg…read morethrough JaQua. She is very caring and personally invested, and thanks to her, I was able to find my dream home even in the midst of a terrible housing market. I haven't had much experience with JaQua other than her, but if the other agents she works with are as a great as her, then the company deserves a 5-star rating.

We rented a crappy little apartment from these people. After 4 years the roof collapsed while I was…read morein the bed. After two weeks she let us move into an empty apartment. It took a year and a half to fix the roof. Their leaks ruined an expensive bed,a exercise bike and a lot of furniture. Then they let these people from NYC move in and they brought bed bugs. My daughter who had lived downstairs was accused of bringing them even though she had lived with us for three years before. Then when I asked what was going to be done,we got an eviction notice. After wife begged them to let us stay and after we spent thousands of dollars on big killer they had the whole building fumigated. Then after numerous calls about a leaking roof again they evicted us again. This time they gave us our last months rent and our security deposit. We got the hell out of there. After five years we're trying to upgrade and found out through a background check that we owed them another 201 because of smoke damage. WTH. We smoke. These people are petty slum lords. Don't do any business with them,they will rip you off while smiling and acting like your friend. Cathy Decker is the poster child for slum lord and her manager Richard is almost as bad. Watch out

I lived in an older house that was divided into 2 apartments. The tenant upstairs from me toilet…read morebroke, I had a few inches of water that leaked from the ceiling. I called them immediately, and they never came to look at the damage. The upstairs tenant's son took a shower and they were a hole in the ceiling. Management finally came out to look at the damage, and maintenance fixed the hole in the ceiling. Then the tenant above me and I were told our tenancy was over, and this was during COVID. It was not our fault the toilet broke, it was an older home. Stay away from this company!

We've had the opportunity to work with the Knapp/Knight Team on several occasions. They are "as…read moregood as it gets". Always friendly. Always thorough. Always professional.

From the owner: Buyer's Agent, Listing Agent, Relocation, Staging, First Time Home Buyersread more

Good to know that when something breaks management just removes the amenity instead of replacing…read moreit. Broken over 6 times in the past 5 months and this is the solution? Laundry room that runs on quarters, let just remove the quarter change machine.

From the owner: Trident Realty specializes in quality housing run by people who genuinely care about their…read moreresidents. With multiple Kalamazoo Promise qualified complexes throughout the area, we exist to give you the perfect place to call home. From cozy studios to sprawling 4 bedrooms, any Trident apartment offers top notch customer service and easy access to all Kalamazoo has to offer. Trident owns and manages Carriage Green, Embassy Terrace, Greenbriar, Old Towne Commons, and Regency Square.

Absolutely disgusting "company". They do not even have a checklist for when people move out. The…read moreoffice is rude, unorganised and must be told to take whatever money they can from tenants. Shady from the first week of living at their property which was an eviction notice for charges due after signing that they did not tell us about. Maintenance is also rude and accusatory, we were told that it was our fault a light fell from the ceiling that once down was very obvioulsy put up wrong. Kalamazoo does not have a good list of landlords in the first place, but I would definitely avoid these creatures at all costs. I'm very glad I never had to interact with Mike...I imagine he is of the worst money hungry creatures there are. I could go on longer about what happened to us, but its not worth your time just like this "company".

My boyfriend and I lived in one of the properties for a period of two years. Whenever we put in…read moremaintenance requests they were responded to in a timely manner. Patty always listened to any concerns and had things taken care of right away. Someone in our building had a cockroach problem, so the property had to be sprayed inside each unit about 3 times. This was an inconvenience (since we never had insect issues), but we were glad to know that our home would be protected just the same.

I agree with the last review left on here that if I could give a 0 star review, I would. And that…read morewas posted 2 years ago! Obviously nothing has changed for the better with JMC. Avoid renting from JMC at all costs, renting at an apartment complex is better because at least the Emergency Maintenance line is answered, which it never has been in 8 months of renting with JMC. You have to hound them to get anything done, even when it comes to health and safety issues of the properties they manage. My fault for not looking at reviews before signing a lease. Don't make the same mistake, and rent elsewhere!

This review is specifically for Kayla. Their old manager Haley was not great and just like previous…read morereviews have said, she was a nickel and dime type person, barely responded, and was very passive aggressive in her communications. She has now left the company and I have been dealing with Kayla who is absolutely wonderful. She is communicative, and prompt in her dealings with owners but for me, the best thing about her is that if she doesn't know an answer she immediately works with the new manager Rachelle to make sure she not only gets the answer, but that the owner is kept in the loop in real time. Her and Rachelle are super professional and friendly and I believe they will help turn around the perception of this company from a public review perspective!