Most horrible experience ever. Andrew the sales manager and Brandon the owner are crooks. The reviews state this and they still do it daily. They never cleaned my Ram when it was bought and they had 2 more chances to fix it and nothing. They had to repaint my bumper 2 times and it rusted after 1.5 weeks. Not years weeks. Then Andrew wanted me to deal with the painters. They were Jamaican weed smoking loser that aren't even set up to paint properly. Cheap is what they do to make money and scam others. Never again. read more

Car blew ECU. Had it towed to a Canadian Tire in Waterloo. They diagnosed the issue in about 15 minutes. Swapped an ECU in from another car that was in shop at the time to verify. Started and ran perfectly. They thought maybe a Chrysler dealer could fix the ECU. They towed it to Bustard free of charge. Told Bustard exactly what the problem was. They went and did a compression test, telling me all cylinders were at 8psi or less. If this was true, the car would not run at all. They took me back into the shop and redid the test in front of me. All cylinders exactly as they claimed. I paid for a new ECU, but not the $2500 they wanted for a complete valve job. I towed it back to Canadian Tire, as I had a terrible suspicion of tampering. The CT Master Tech spent 3 hours trying to figure it out. Eventually coming to the same conclusion of tampering. He ended up taking off valve cover and spark plugs. Hoping any chemical additive would evaporate, even with a fine mesh cover overtop to ensure nothing could get into the engine. Morning came around, car wouldn't start after reinstallation of parts. They sprayed some ether into the cylinders, and it started. It barely ran for a minute or so, and then started smoothing out. After 5 minutes it was idling perfectly. Compression test done again - all cylinders completely within OEM spec. Bustard intentionally messed with my car in hopes of pocketing a bunch of money. Shame on them. read more

went to look at a truck a couple of years ago and decided to put what they called a refundable deposit down. a couple of days later I decided to not get the truck and wanted my deposit back but they decided to keep half because of "paperwork". I tried for days to get the full deposite back and they wouldn't budge so I gave up. be careful shopping for a vehicle here they are scammers hence why they have a 2 star rating. I put $3000 down and they took $1500 read more

WARNING - shop around for best prices Shopped around and found items that Bustard was charging 25 to 50% higher price in parts, service and items like oil. Margaret D. read more

They lied to me about where my car got certified and after making the purchase a day after a 3000 dollar problem arise along with the cars heater not working in winter they offer to fix the heat but not the 3000 dollar problem then when i my wife let them know she was displease a left a bad review they threaten her to not fix the heat if she keeps leaving bad reviews i wholeheartedly recommend not going to this dealership. read more

Bought a 2010 Dodge Grand Caravan from Bustard in Waterloo. Got a great price on it. Subsequent service appointments have been less than positive. Bustard pushes their own service program which calls for servicing intervals more frequently than the Chrysler Canada service program (i.e. oil changes every 5,000 km instead of Manufacturer's 10,000km interval). Their "quick lane" service centre is anything but. Have waited upwards of an hour there, and was also told to book an appointment for swapping out winter tires (on rims). Finally, have been pressured to buy questionable services/products (fuel injection cleaner/additive) on more than one occassion. The only items that Bustard has going for them right now is that my van is still under warranty and they are located 10 minutes from my house. I also deal with Greg Vann Nissan (in Cambridge) for my other car and the service relationship could not be more different. I wonder if Greg Vann will service a Dodge? read more

They cannot be trusted. They take advantage of you. They will go back on their deal. They don't stand behind the warranty that they sell you. read more

We bought a new Grand Caravan in fall 2012 and it was a very positive experience. The salesman, Dave, was very professional, no pressure, just the facts about the vehicle, which we appreciated. Today I had the free oil change that came with the vehicle and again, very friendly, professional service. Definitely would recommend Bustard. -Michael W. read more

Monday We went for a test drive with Ryan and everything seemed good except for the few issues we had with the car including the breaks very low, scratches on the side and back of the vehicle and the visor missing from the passenger side of the car, as well as the shifter being stiff when moving it through the gears. When we went in to do the paper work we were assured that everything would be done upon pick up that Saturday and we would love our new vehicle. Saturday we went to pick up the vehicle and nothing was done except for the breaks, and on top of all the problems that were still not fixed the back window switch was missing the rear wheel well cover was falling off and the license plate was not yet put on the car. AWESOME ... Yes we should have walked away then I know! When I called to speak to a manager because clearly our sales person could not handle the job he has been given, I was assured that I would get a call back on Monday not to worry and everything would be taken care of. No One called. Tuesday rolled around so I called them, spoke to yet another manager that assured me not to worry to bring it in so he could look through it himself. I did was there in 20 minutes for him to look it over. They made me an appointment for the following Thursday for ALL of the work to be completed at once, great now we are getting somewhere ... I thought. Wednesday before the apt I get in the car to bring my son to hockey and to my surprise the car will not start! The car is in P with the shifter but the dash is telling me it is in R. So I call the dealership to see what to do and the manager suggests I jump start it, why I would do that I have no idea but he went on and on about doing so, so we did ... did it work absolutely NOT. His then response was well I don't know what you want me to do, great. I don't know either maybe fix the damn thing since I have had it for 11 days and it is BROKEN. hmmm well he said he would look into getting it towed and call me the next morning. I wait till 10 thinking that is patient since I know had to take a day off of work because my new car will not go anywhere and I call them and guess what ,,, The manager that is going to help fix the problem is gone for the day to the auction to buy more cars... (why don't you make sure the ones you have run down the road first???) beyond me ... Anyways, we manipulate the car get it into the shop and are told it will be done with all the work promised on Friday. Well Friday rolls around and yet another "manager" calls me and he has it all set not a problem needs someone to sign off on the warrantee that was approved and I am good to pick up the car YAY!!! Not so much, they are closing and it is the long weekend we can get our car on Tuesday. Well at least we get the car back everything is done and life is good come on Tuesday. Tuesday rolls around no one calls, so I call at 5, of course no one can be found and the shop is closed. Someone calls back 10 mins later assuring us everything is fine but it still needs to be painted (which was supposed to be done Thursday during my apt time) so we could pick it up Wednesday. Wednesday is now here and to my surprise still no car but they did call... to tell me nothing falls under warrantee and we will be paying out of pocket for it all. Car is under 3 Warrantees right now too... Dodge original under 100k ... extended through dodge .... and there 30 day dealership warrantee No one does what they say around there, I don't think anyone knows what they are doing, and No one is reliable. Everyone passes the problem on to someone else and you never get what you need and everything that is told to you is a lie. In conclusion I would wish someone death before I would EVER send them to this place to buy a car absolutely outrageous!!! read more

If you're looking for a used vehicle, or wanting excellent customer service from this dealership, please look at other alternatives. After the sale, they will not honor any commitment or will care for your experience with the dealership. My experience has been negative, and with any issues that come after the sale, expect to waste extra time and resource. Avoid at all cost read more

Bill Bustard stole my money. i signed a deal to purchase the vehicle for 158.17 dollars bi weekly with a 4.99 interest rate over a period of 60 months, when they were applying for financing at the banks and they could not get the deal that they offered me. they then offere me 255 dollars bi weekly with an interest rate 5.71 over 3 years witch i cannot afford, and then somehow the numbers changed again to a 6.98 interest rate over 36 months at 664.73 per month. this is way over my monthly budget, and i did not sign a contract for this deal. with all the complications and the unaffordable numbers i decided to back out of the deal because they could not give me the original offer that i signed for. when i asked Bill Bustard to cancel the deal. He demands that i must purchase the jeep and tells me that i am stuck in a contract ( witch i am not because the terms of the contract have changed). He claims that they spent time preparing the jeep for me and there for my deposit must pay the mechanics for the labour ( his mistake ). he also claims that my 300 dollar deposit will be there for when i buy my next vehicle, witch does not work with me either because i do not want to do business with those people, i would like my money back, its not much but its a lot to me and its rightfully mine. Thank you. read more