This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

I love the professional and friendly service that every associate offers there…read more They are knowledgeable and for a smaller-sized store, seem to carry everything.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

had a great experience at bardon the other day had to get some plumbing parts for my parents house…read morebecause they were doing some work there. I am not a pro by any means but can work my way around some tools. I found everything I needed and there was a guy named abdule in the front that helped me out with all my questions and gave me all the parts I needed I live in Toronto but maybe seems to be the best place to get plumbing stuff

I ordered a part and was told it would take two days. A week later and my order still hasn't…read morearrived. I ask ask them how much longer until it would arrive and was told they had "no idea". I ask where is the item coming from and again they tell me they they didn't know. Seems like they don't know too much about anything except how to lie to get a sale. If I wanted this kind of service I should have gone to a big box store.

Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

Always professional, helpful and reasonably priced. In the past year I needed parts to fix things…read morearound the house. Every single time I got fanatic service. And If they didn't carry the part I was looking for, they knew exactly where to refer me to. Amazing store! The big retailers can leran a thing or two from this store.

This was by far the worst customer service experience I've ever had--and I work in the customer…read moreservice industry, purchasing parts daily. The representatives were completely unhelpful when it came to finding the part I needed. Worse yet, they were extremely rude and went as far as to humiliate me in front of other customers. It's unacceptable for a business to treat its customers this way, especially those who rely on their services regularly. I won't be returning and cannot recommend this company to anyone.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Friendly staff, nice selection packed in. Exactly what you want in a local hardware store!…read more Ignore people who are complaining this isn't a Home Depot, they don't know the value and benefit of a good local store. Plus, you really wouldn't want to live down the street from a Home Depot.

there are some companies that offer quality tools, for a great price, without a sale involved. I…read morecannot stress enough that this company does this. for what its worth, and for those who understand the reference, this store is like the "bi-way" of tools, brand new, but at a discounted rate, seriously, the price alone you save in batteries for hand tools is amazing in itself. this location recently expanded to the Rowntree location, boasting a 30,000 sq ft space of flooring to sell all of the quality things that they carry. every imaginable hand and or power tool can be found here, not withstanding, unless its something extremely specialty. the staff here are top notch professionals, when I went to go pick up something, unfortunately they were not able to find the last one in stock, but we ended up finding a better option for me, with a better price, and a bonus battery. if you need a tool because you're in the trades, or just something for home use, check this place out first. a must visit for tools in the GTA.

Cheapest batteries around. 40-60$ cheaper then other stores its pretty crazy. Thank you IHL for not…read morebeing cheap knowing contractors need so many of these its worth knocking the price down a bit to get more sales. My kinda shopping. And they also carry combo packs hard to find els where. I give u 4 out of 5 stars cause nothings perfect in life lol