I am NOT one to usually leave a review but wanted to make others aware to hopefully prevent the…read moreexperience we had. We bought stock plans elsewhere and had Christy to modify. Many meetings were had with her and response of updated changes were lengthy in time. If you are on a rushed timeline- do not recommend. We even drove an hour and a half one time to try and have changes done quickly and in person but still ended up waiting weeks for the revised set of plans. MULTIPLE times what we received back was complete opposite of what was discussed during our meetings. I do not know if there was poor communication between her and Jimmy as far as what we wanted but it was very evident what we discussed was not even fixed. After ~6 months we got the final plans. Now in the building process, our builder has encountered MANY issues as far as measurements, layout not working, etc. Thankfully is is able to adjust. I would do your research thoroughly before going forward with this group.

I recently had the unfortunate experience of dealing with Elaine Roberts Drafters and Designers, it…read morewas nothing short of a nightmare. The level of incompetence and lack of communication displayed by this company is truly appalling. To begin with, I entrusted them with a time-sensitive project, expecting them to meet the agreed-upon deadlines. However, it quickly became evident that punctuality was not a priority. ***Their incompetence caused a 5-month delay for my project. *** What was even more disheartening was the complete lack of communication. As the days turned into weeks and weeks into months. I reached out multiple times seeking updates via Honey project, email, and phone on the status of my project, only to be met with silence. Communication was ignored and calls were repeatedly sent to voicemail. It's astonishing how a company can be so negligent in keeping its clients informed, especially when they are failing to meet crucial deadlines. After 60 days they blamed the delay on the Architect for ghosting them. However, if you look at their previous reviews you can see that "ghosting" customers is a common theme. The project was finally handed off to an Engineering firm as they could not fulfill my project requirements as agreed in the contract. Take a look at previous reviews and you will see the majority are spam, falsely boosting their rating. After asking for a refund, it took nearly two months to receive it. First, they told me they would mail it out. Then three weeks later I followed up by email and they claimed they didn't have my address even though it was on the contract. After another two weeks I had to drive there and demand a check. If you are being ghosted by this company or they are failing to refund your money you should take the following steps- 1. Demand a refund within one week via certified shipping with tracking 2. Contact the Hanceville Police Department, 203 Bangor Ave S.E, Hanceville, AL 35077 , (256) 352-9811 and file a report for Fraud. 3. Then contact the Cullman County District Attorney and file a report with them- 500 2nd Ave SW, Cullman, AL 35055 (256) 736-2800 In conclusion, my experience with Elaine Roberts Drafters and Designers was the most disappointing and frustrating encounters I've had with a service provider. From missed deadlines to a complete absence of communication, they have proven themselves to be unreliable and unprofessional. I strongly advise potential clients to think twice before considering them for any projects, as their track record indicates a severe lack of commitment to customer satisfaction. If you have doubts send me a message and I will provide dated screenshots with evidence of their malpractice. P.S. If you look at previous reviews, you will see that it is their response to reviews challenge and discredit negative feedback. Find another designer and leave this one to sink their own ship!!! Porter Payton