Bought a Platinum Expedition from Ashtin Sims (and Tracy) on Saturday. We knew what we were looking for and drove from Griffin to pick it up! We called ahead and sent some copies of the "things" they needed before we ever left home. Vehicle was detailed and ready to go home when we got there:) We were out of the dealership in 30 minutes! A SEAMLESS TRANSACTION! Such a Great experience!! read more

Butler Ford - Auto Repair Near Me - Milledgeville, Georgia

Great people and honest in doing business. I highly recommend them for sales and service.

Sales great. Service not so much. Performed works oil change and didn't top off fluids. I was told to come back in like gas is free. Performed another oil change and asked about getting windshield wipers replaced then over charged and was not given a receipt. Then when you call they don't even answer the phone. Ridiculous. If good service is what you are looking for this is not the place, thanks. read more

This is not the place you want to buy your car from. On 11/29/22 I bought a Blue Advantage Certified 2021 Kia Sorento and within less than two weeks the engine stoped working. I had to get it towed to them and pay $400 out of pocket. When I called the blue advantage hotline they told me my vehicle was not enrolled in the program. My "Blue Advantage money back warranty" expires tomorrow and they have not been able to gime me diagnostic nor have they treated the situation with sense of urgency. As a side note, Management has not been helpful nor do they have showed to care about the circumstance. read more

Butler Ford - Auto Repair Near Me - Milledgeville, Georgia

Sorry service. Did not rotate tires as I had ask upon having truck serviced. Tire pressure did not meet the recommended door rating pressure. Definitely not checked out by the service manager. Will not use them again. read more

September 2023 After three online request and one message left on the phone of my last service advisor, I finally just called and asked for "service" and a wonderful lady named Melanie answered. I had an extensive list of things I wanted done, 90,000 mile maintaince, Oil change, flush radiator, transmission and brakes, change fluid I. both differentials, rotate, balance and assign tires, check brakes that added up to $1,700+ on my 2018 Lincoln navigator. Melanie had me bring the car in on Sunday evening and put the keys in the dropbox. She called me at 8:30 the next morning to tell me that she had received it and to confirm everything on my list. She kept me updated and while the car took longer than expected it was no problem. The service level was much better than the Macon Lincoln dealer who really could care less about their customers. Besides the Lincoln I have a 1998 Ford F150 that I have also brought there for service and had good responses. I I wanted to thank Melanie for her professionalism and follow up. A+++ read more

Took my mother in law's 2018 Ford Escape in for recall work in Jan 2020, they said they would have to replace the engine. Butler ended up keeping the vehicle until Apr 2020. Their excuse was the parts had to come from China or something to that effect. When we finally got the vehicle back and got home we found the washer fluid reservoir was cracked and didn't hold fluid. I was told Ford would reimburse for the 3 months the vehicle was in the shop. I turned in all related bank paperwork and never heard about it since. Now 10 months and 5,000 miles later there is an exhaust leak. Lets see how they handle this...... Will update as we find out how they handle this, I'm not holding my breath.... read more

What a truly amazing used car buying experience we had at Butler Ford of Milledgeville, GA! From the first phone call inquiring about purchasing a used car to the signing and purchasing of our used vehicle today, we were treated like family! Willy, Ryan, & Ashtin were so helpful and so extremely kind! We knew we could trust them by the kind consideration they gave us and how hard they worked to find us the perfect vehicle! I spoke to Ashtin on the phone later, and he was so nice and so helpful from the beginning! I could tell he had a heart of gold from the first moment I spoke with him. He worked so hard to locate the vehicle for us and since we live in a different state, he even sent us pictures and a video with all the information we needed to make our decision! He then asked if I would like him to keep me updated on the car's availability until we could get there to buy it! So considerate! So truly kind! He even called me last night to let me know it was still available before we drove hours to test drive and possibly buy it . What a wonderful man and such a blessing to us! He wished us safe travels and we were on our way. When we arrived, Ashtin greeted us at the door with a huge smile and warm welcome. Then, he took us right to the car to look at it. The car was ready for the test drive and it was perfect! We loved it right away and he was so happy for us! We purchased it, and again, they had everything ready, just in case we bought it, and the entire process took only 90 minutes! How efficient and organized! So professional! Ashtin is truly the BEST salesman we have ever been so blessed to work with in all of our purchases! After we bought it, the staff walked by Ashtin's desk just to tell us congratulations! They were all so happy for us! We felt like we were amongst friends and treated like family with such kindness, caring, and honesty! We drove it home, and it is everything they promised it would be and is ABSOLUTELY perfect! Butler Ford staff and Ashtin, saying thank you is not enough to truly explain what wonderful people you are and how perfect you made our experience! Amazing customer service! You took such wonderful care of us! Thank you! Ashtin, you are an angel! I will recommend you to all my friends and anyone who is looking at buying a used car! You are amazing! Perfect transaction! I highly recommend that you make your life easy and buy your next vehicle from Butler Ford! You will be so happy you did and support a wonderful business filled with such kind people! A+ Transaction! read more

Simply stated, take your business somewhere else. Your time and money will be better spent finding a reputable service center. Their technicians are horrible. Due to their neglect I ended up with a damaged vehicle hours after leaving there while I was driving on the highway. Their "repair" cost me more money literally down the road. I went back last week for another repair because they are the only Ford dealership in town. They wanted to charge me $1500 for a $200 repair. Luckily I did my research and found a better shop that did the repair (under $200) and everything has been fine since then. Get away from them as fast as you can! read more

Typically not one to Karen out or leave reviews at all, but this was probably one of the worst experiences I've had dealing with a dealership. To clarify, I work in the automotive industry and understand how shops work, booking, etc. I dropped my car off on my appointment date of March 22nd with what I thought to be transmission issues. I was told that I would have a diagnosis in three days and I'd be receiving a call back. A week went by with no call so I decided to call the dealership and see what was going on. I called back and no one had an answer for me. Okay that's fine. I wound up calling a total of about 7 times with also being put on hold and transferred all over the place over the course of the last two weeks trying to get an answer between all of this because my advisor was "out" most of the time or "busy". Out of the 7 times I actually spoke to someone only about 3 of those 7 times. The rest was run around. After about my 5th time of calling the lady at the desk happened to get the diagnosis for my car. this was about 2 weeks after drop off. Trans Mount. She asked if I wanted to go ahead and go through with it and order the parts. I told her yes. At this point I figured everything was ordered and the ball was rolling. I was told I'd be getting a call back when the part came in. A week goes by I decide to call back. I finally get a hold of my advisor who claims he's been trying to get into contact with me. At drop off I'd left all my information with my number. I went through my call logs and had not received any calls back from Ford or the Honda connected number and even went through filtered spam calls. Nothing, no voicemails. He tells me the same thing the lady had told me the week before. Transmount and if I wanted to proceed. I replied yes and told him I advised the lady the week before to go through with it. He says he will be giving me a call back on when the part should be here. I call again last week after going another week with no answer. I called last Friday to be given the run around then told they'd get with the parts manager and call me right back. No call. Called Saturday and was told the same and I'd be called right back and then I wasn't called back. At that point I just gave up on worrying about it. 3/22/21- 4/20/21 car is done and ready for pick up. Yay. However I pick up my car and my front splitter is missing. It was on the car before drop off, not sure where it went or would have went. The car has been sitting in my yard un-driveable. I got a pic from the day I parked in the yard when I started having problems and covered it and it was there February 26th- my appointment on March 22nd. Not too worried about it. The only thing I can think of is maybe it got ripped off pulling in the shop or going up on the lift? I dunno. Bummer but again not too worried about it. Id called back up and asked about it. Theyre supposed to be giving me a call back today to see what happened with it. I don't really expect anything to come out of it honestly so I'm not stressing too much. I'd also asked if my back bumper could be popped back into place while it was there. I was charged an extra $35 in MISCELLANEOUS so I'm assuming that's what that is from? However when I picked up the car the back bumper was still popped out of place. I wound up just doing it myself in the parking lot. My biggest issue on this whole experience was lack of communication. As I stated before I work in the automotive service industry. So I get and I completely understand everything from the service standpoint of shop functions, if things get behind or delayed or work is a little backed up. But communication is key. I just needed an answer on my cars issue. That was all. Nobody being able to give me an answer for nearly 3 weeks after i was told 3 days was kinda irritating.. If Id just had an answer with my cars diagnosis so I'd have know if it was a warranty issue or not and a time frame on my part and install, they could've taken however long they needed to get it and do the install and I wouldn't have been as frustrated. The upside The car is running great and the issue has been solved. Big thanks to the tech who worked on my car. I appreciate you! Update: 4/22/21 As suspected, no call back in regards to my front splitter (chin spoiler) after I was told I'd be receiving one on 4/21/21. Don't waste your time here, go to another dealership for service. ‍ read more

I called to see about trading in a vehicle for another on 8/25. The deal was done and I drove the new one out 8/26. It was smooth, it was fast, and it was professionally handled. My sales guy was Willie! Finance guy Ryan. They worked on my deal after hours and I am very pleased. read more

Going in for an oil change. Second visit to this establishment. First time around they nicked my wheel, thought I'd give them another shot since they are the closest to the house. I parked my truck in the service lane...right in front of 3 available reps...it was 30 mins after they had opened for the day...no one waiting..I walked in (I said good morning, with no acknowledgment)..and I had to still stand there awkwardly until I was "greeted" .. I was told repeatedly that I would have to wait and would have to be squeezed in for an oil change..I already knew the expectations beforehand..and I was still ok with this. If they are going to work strictly off appointments maybe they should have a sign "no walk-ins" or inform the customer on their website. The rep questioning me was rude. (I guess how dare I not have an appointment...people cancel appointments all the time..and it's an oil change..I wasn't getting a new motor dropped in). I was not treated like a valued customer. If he dislikes his job, he should quit. My sole purpose for the day was to get the oil change, and that meant waiting what I needed to wait. I ended up driving to Augusta to get the service I should have been given here..closer to home. The difference between the Augusta dealership and this unprofessional establishment, when I was told I'd have to wait, and I gave my acknowledgment, they told me "it would be no problem to squeeze me in" and they would notify when done...about 2 hours later I was all set. I will never again seek this dealership for nothing else. I'd rather drive further for a better customer service experience. read more

In April, 2020, Butler Ford repaired my Expedition A/C at an agreed cost of $2500.00. The system was fully checked out, and I was pleased to have cold air again. One week later, the A/C stopped working and started making a noise. I returned to the service department. The technician was unable to recreate the issue, and I left frustrated but satisfied that it might have been a one time thing. This week, the A/C stopped working yet again. I returned the car to the service department and the subsequent phone call broke the news that it would be a $2600.00 fix. Low and behold, it was all new part failures and not related to the April repairs. We were informed that the air tested was only 12 degrees cooler than the outside temp. To say that my husband and I were irritated, is putting it mildly. While my husband was on the phone and asking why the back air was working fine if a compressor had failed (Odd, huh?) I was on the computer looking up the specific problem. I located a very long thread about the exact issue. It's as simple as a loose wire in the passenger foot well. We instructed the service department to not touch the car and we would be up to get it immediately. We drove home, my husband wiggled the aforementioned wire, and low & behold...it started working! My husband tested the air and it's 30 degrees cooler than outside temp. It has worked beautifully ever since. Moral of this story...two fold...avoid this service department, and do your research before trusting someone. read more

Purchased a 2015 hyundai elantra from Butler Ford.... was also sold a 36000 mile "extended" warranty. Vehicle Manufacturer has 222nd owner warranty up to 60,000 miles...at 63807 we're now told there's nothing that anybody can do to fix our car. They pretty much stacked warranties. When we called they said the computer shows we have a warranty up to 63447 just 380 miles over. Was given warranty number called and was told no such warranty even exists under that VIN number! someone probably pocketed the money. Family went up there to speak with dealership and spent four hours to resolve nothing but we're told that they could put them in a new car they didn't want a new car they wanted theirs fixed after going on and on nothing got done just the run around and poor excuses told that management and employment had switched since date of contract. At no time did anybody make any acknowledgment of responsibility....called to speak with Brian Shepard manager left message was never returned call. Family is Hispanic and believes that salesman took advantage of communication barrier...failed to mention everything about contract and even promised car had extended warranty yet wrote on contract warranty mileage starts at zero. They bought the car at 27k which legally according to the contract we purchased just 9k miles in warranty. when it was time to sign contract family was rushed stating it "was getting late" John the sales manager was cool He did what he could. They will be contacting attorney in the morning read more