ETA 6/25/2026: I just discovered these clowns charged my credit card $637.97 on 6/19, for an order that was canceled on 6/16, and that they never shipped! so now I had to file a dispute with my credit card company, causing extra work for me and them. Downgraded to one star, wish it could be zero. ~~~~~~~~~~~~~~~ I wouldn't order anything from this company, period, end of story. They are switching to some type of new system, and it is a disaster. I ordered four parts for my Yamaha FJR on 6/5, and never received a confirmation. I didn't think too much of that, thought perhaps they didn't send confirmation until they received confirmation from Yamaha that the parts were being shipped to Partspak. Yesterday, (6/14), seeing that I hadn't gotten any communications at all from Partspak, I went to log in to their website, on the account I created when I ordered the parts. Nope. "Invalid Credentials", and no way to create a new password. I called them today, to find out that two of the four parts I ordered 10 days ago were out of stock at Yamaha. As in, not coming in, ever. Now maybe that is not Partspak's fault, but it would have been nice to know. So I asked for Partspak to cancel the order for those two parts, and send me an invoice for the other two, so at least I knew what they were sending. I received that email shortly after I hung up, and it had all four of the parts on it, and the original order number, which is the first time I had seen an order number. I thought it was odd to see all four parts on it, when clearly I had told them to cancel two. About an hour later, as I was looking for the two parts they were not going to ship, I received a call from Partspak; they had no information for how I was going to pay them. No idea where this info went, I certainly couldn't have placed the original order without entering my cc info. I gave them my cc number again, and my cc company flagged the order for fraud. I didn't know this, as the notice from my cc company hadn't gotten to me yet. I gave them my cc info again, and again it bombed, but when that was happening, I got the second fraud alert. Now, these alerts were not the fault of Partspak, but they were yet another roadblock. The Partspak rep said he would email me a link where I could enter my cc info myself, and he did. The email arrived, and clicking on the link brought me to a form that didn't have any Partspak or Crowley Marine info on it. No logo, no company name, the email address looks boilerplate, not sure (650) 555-**** is even a phone number, etc... It was at that time I decided to cut my losses and simply order the all four of the parts needed from another supplier. It cost me a bit more, but if I would have known how the Partspak experience was going to go, wasting 10 days of my time, I would have started with the other supplier. I wanted to give them one star, but I worked with Alex on the phone today, and he was doing as good of a job as he could in helping me. read more

Partspak.com - Auto Parts & Supplies Near Me - Milledgeville, Georgia

Avoid doing business with. Spend more money and don't bother with Partspak. They take forever to ship out to you, absolutely no telephone support and they somehow take twice as long to get shipments to the customer. I should have known, if you can't get anyone on the phone then they just don't hire enough people. Horrible to sell this and make people wait two weeks for delivery. My fault. read more

They never answer the phone,,I paid 18$ for express shipping 5 days still waiting,,I even E mailed them at no Avail, poor customer service if you ask me the worst I ever dealt with order some where else you better., won't use them ever again Boat Max next day delivery Fact. read more

I was happy with the shipping of the product but ordered the wrong part and can't get anyone to respond to return my part that provide an RMA. There is a 14 day window to return the items and I am down to 3 days. Multiple phone calls with 3 messages along with 2 completed online forms. Very disappointing. read more

Partspak customer service is almost non existent. Have called 7 times and left 2 voicemails with no return call as of yet. Placed an order on 3/27/25. Tracking number created on 3/28/25. Got to post office three days later on 3/30/25. Still sitting there as of today 4/8/25. Have requested to cancel order and receive refund with no response. I will not be ordering from Partspak again. Honda of South Georgia is much better in all aspects. In response to Nathan C. I was wrong about 7 calls, it was 6 calls. 3 on march 26th. 1 on april 7th. 2 on april 8th. read more

Love this Business they are a very fast and reliable service. I ordered new tracks for my Honda HS624 snow blower and it only took a few weeks to receive them. They have a huge selection of great products and very competitive prices, this is now my go to company for all my parts and supplies. Thank you again Cory for the support and fast service. Cheers Eric read more

Partspak.com - 1990's Honda HS624 Tracked Snow Blower. - Auto Parts & Supplies Near Me - Milledgeville, Georgia

Extremely slow processing. Poor customer service. Would not recommend if you need parts urgently.

I see PartsPak are an honest company who are just trying to do business, but they are at the mercy of an inept USPS service. I first thought my item had been lost or stolen as tracking ceased not long after collection by USPS on December 31, 2024. But believe it or not, my parcel took a full month and 18 days to make it the 852 miles to the Chicago Distribution Centre! I think I could ride my pushbike that distance in a shorter number of days. PartsPak had considered the item missing so had kindly refunded my money. I am now willing to pay them again for the item should it ever turn up in my mailbox. I apologize for initially doubting PartsPak's sincerity. The fault was with the USPS which badly needs to undergo a complete overhaul. read more

Partspak.com - Auto Parts & Supplies Near Me - Milledgeville, Georgia

Avoid this company. Placed an order on Aug 1. They demanded a photo of my ID, then completely ignored my calls and emails for over a week. No answers, no call backs, no customer service. Absolutely unprofessional. read more

Shipping quote is a joke!!!! Super expensive. They try to catch you with a cheap product price and stick on you on shipping.

I purchased a lower unit for my Yamaha boat motor. Jon, the manager, called me and spent a great deal of time making sure I had ordered the correct unit for my motor. He even called Yamaha to confirm the lower unit matched the motor. This provided me a great deal of comfort knowing I was getting the correct part. You just need to leave them a message and they will call you back. I would suggest doing this before you order. My part also came in on time on the exact day Jon promised it. read more

Ordered 2 parts at $93 each. Order later refunded due to "corrupt pricing " and refunded. Now price is double. Steer clear of this place, they wont even answer the phone, I tried 30 times. It's a scam. read more

I was having some trouble locating the correct parts I needed for my Suzuki outboard engine. I talked to Jon Goldberg at Partspak and he help me get the correct items for the year and make of my engine. He was extremely knowledgeable and knew exactly what I was looking for. It was a pleasure to talk to someone who knew the business. read more

Horribly inempt. I ordered a part on the first of April. It did not ship until mid May. By July, I still had not recevied the part. I called Customer Service. They said ir must have gotten lost. The Customer Service lady said she would reordered the part for me and put a rush on it. She promised to keep me constantantly informed on the progress and reshipping date. Six days when by. No word from her. Not a beep. I contacted customer service once again. The part had not been reordered as promised. I canceled the order. Never, never again. read more

Ordered a gas tank for 2000 Yamaha ttr 250 and received a tank for a 50cc minibike. Less than a 1/2 gallon, black not blue as stated in the order. Have to pay for return shipping on a part they messed up on. Will not ever deal with them again. I would advise you to do the same. read more

This is the worst company I have ever dealt with. The number 478-454-0084 they never answer. You order a part and give you a date for example order July 2 will receive by July 10 and never get any information never received the part and still trying to get a refund. You email them, leave a contact us message and a voice message and no one responds. Please do not buy from this company pay the extra $2 somewhere else as I have learn and stop the headaches and get your part. read more

I placed my order according to their website. Everything was confirmed I had received their emails, confirming order and payment. I waited for a few days because on their payment it did give me a shipping date. I wanted a tracking number. I emailed, calls, went on Facebook and messaged, seem like everything was automated. apparently that got somebody's attention and about an hour later I received a message that told me that there would be an extra shipping cost because one of the parts was too large. And... And it would cost more because it's going to a residential address, not commercial. this is a piss poor way to do business. When somebody does a quote online and this is not brought to their attention for an extra. Yes, because shipping does show on the quote/invoice you don't come at somebody out of left field and tell him it's gonna be another $200! we are not in the dark ages anymore. You can figure out items costing more on shipping right away. Don't wait till the last minute and piss somebody off like me. read more

Ordered some parts for my bike that said they had 30 in stock, two days later they informed me the item wasn't in stock and pushed the back order date out 2x before I canceled. I was charged 8% processing fee on the out of stock part and 15% restocking fee on one item that was in stock. The website looks like it was designed in the 90's and their customer service was responsive but incredibly blunt. I informed them on the first backorder date that I had a race coming up and I needed the part soon. They ignored that part of my message and said "thank you we will continue with the order" I should've canceled it in the first place, I'll never order from them again read more

This was a hard part to locate but a friend of mine found it for me! It was a cylinder head for a Honda outboard that was a year 2000 130 hp 4 stroke and the part was difficult to find in stock! Partspak had the head and at aresonable price and it was shipped and received in just few days! I was so happy that now I can go striper fishing while the weather is still good! Thank you ParstPak ! Stanley Bason New Hampshire! read more

Sorry to see negative reviews, but after a recent interaction with another parts reseller that was horrible, I can definitely say that the gentleman who answered my inquiry (Matt) was an absolute peach! I had to leave a nice review because sometimes I think kindness goes unrecognized. He was informative and prompt in his response, and honestly that's all I can ask for. My parts havent come yet but it's not a big rush, I knew these wouldn't be an immediate shipment when I placed the order. Prices are competitive and shipping was very fair. Thanks, yall! read more

Great Company!! Top notch customer service. Highly recommend. Wish I could give them 10 stars.

My boat propeller came without any instructions, no nut, no washers, no pin. only a box and a propeller. how do I hook it up to my outboard? they have a useless phone number that you have to leave a msg and they never call back; ever. read more

I placed an order July 1st for a Yamaha propeller which arrived July 9th but, I do not live at the address where I had it shipped. Due to family health and COVID making it difficult to arrange Dr. visits, I was not able to return it to you by the 23rd. Your refusal to make any exceptions on your return policy is absolutely disgusting and appalling. Your company even refused to help me order the correct part which shows how poorly your company values its customers. You failed as a company in every regard with my order # 246440 read more

Horrible customer service!! DO NOT purchase from this company!!! Buyer beware!!! I tried to purchase an item from this company as a vendor through Walmart and the company delayed the shipping of my product so long that it was no longer needed. Then, they cancelled the order but still charged my credit card! read more

It has taken 4 days until they shipped my order! Now I have to wait without any idea when it is scheduled to arrive. It sure makes it hard for me to treat my customers well when I can't tell them when their repairs will be complete. read more

I ordered a part based on the picture and description. The part I received was entirely different so I asked, via phone and 3 emails, for an RMA to return it. That was 4 days ago. Still haven't heard a thing AND they charge a large restocking fee (for a part I didn't even order!). read more

Beware! During online shopping on website it will say 14 days for returns. However 18% restocking fee plus They won't even do exchanges only returns, hit you with crazy fees and then say you can reorder. read more