I ordered a Fender tenor ukulele online for a great price. I absolutely love it. The uke is beautiful, it arrived quickly & in perfect condition. And it sounds great! I am really happy with my purchase & with Butler Music. read more

Butler Music - Fender tenor ukulele headstock - Guitar Stores Near Me - Harrisonville, Missouri

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Butler Music I recently purchased a damaged Dean guitar from them but when I received the guitar it had additional damage that wasn't noted on their listing. There was a substantial crack in the neck which may have occured because they didn't loosen the strings for shipping. I called them and requested a 50% discount ($75) because I didn't want to deal with having to ship it back. They refused and the person became condescending and told me to have a "blessed day". Gross. read more

I just purchased a guitar at Butler Music. They have a very good selection, onsite Luthier and excellent staff. I worked with Amber who was very patient and helpful. She let me try any guitar I asked for, so I could make the best selection. I highly recommend Butler Music. read more

Everything went well, packaging, quality craftsmanship, sound, action, color, delivery .Happy with you all that Butler music.Thank you five stars all the way. read more

Amber is awesome! If I were to have a music store I would want her to be my partner. Very patient and helpful. Answered every question I had. Thanks Amber for helping me with everything! Smooth transaction. Purchase of a new Recording King RD-318. read more

Andy Gough, The general manager of Butler music, purchased a large quantity of Loar instruments fully knowing that they were all defective, damaged, returns etc.He then lured customers in at low prices. When confronted and called by customers regarding complaints and exchanges, He then used this opportunity to try to upsell them into more expensive and better condition instruments. Very unprofessional and unethical. read more

There was a problem with the instrument I received and Butler Music made it right. Fast and hassle free. What more needs to be said? Highly recommend! read more

Great to deal with, ordered a guitar for my Grandsons birthday on Friday morning. It was delivered on Saturday. Guitar was exactly as described. Would not hesitate to recommend Butler Music to anyone. read more

Horrible customer service. I ordered a guitar through Amazon. The guitar was defective and i could not return it and they did not apologize or offer to repair it because it was just past the 30 day return policy. They are rude, arrogant and uncooperative. read more

Butler Music - Bridge came apart when tuning due to cheap glue. - Guitar Stores Near Me - Harrisonville, Missouri

Prompt delivery. Would use again! Very happy! Great customer care and support. So glad I found Butler guitar! read more

Bought a guitar from this store via Amazon. Guitar arrived damaged in three separate ways. Store told me they wouldn't be able to get me a replacement for several months although their inventory shows that they have another in stock. They also told me I should take my problem up with Fender. Fender did not like that response from Butler. This business is intentionally selling defective guitars that have been damaged in Butler music, to unsuspecting Amazon customers. I will be boxing everything in the UPS store and recording the entire process as I recommend to anyone else that falls victim to this scam. Do not buy a guitar from Butler music or you will sorely wish you hadn't! read more

Butler Music - Butler Music's answer to a mail order $1,400 American Performer Strat. Said I should keep it because a replacement would take "months". - Guitar Stores Near Me - Harrisonville, Missouri

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Butler Music is awesome! Amber helped me purchase my lovely Telecaster when i was out of the country! Friendly, helpful and knowledgeable, they made my transaction perfect!! Thank you Amber and Butler Music!! Highly recommended!! read more

Butler helped hook me up with a beautiful new American Pro ii Telecaster last month. The staff was friendly and helpful, let me try a few different guitars. I will definitely be back! read more

Butler Music - Guitar Stores Near Me - Harrisonville, Missouri

I purchased a fender Dave Murray signature Strat from butler music. It was listed as a B stock from fender but was in mint condition. I contacted butler to see if I could negotiate the price a bit. The manager Andy was nice and came down on the price which made this guitar a steal. When I got the guitar it was in perfect condition I couldn't find anything wrong with it just like they said. The action was too high which isn't uncommon when buying a new guitar. Here's where the problem began. I adjusted the truss rod multiple times and the neck would not stay straight. This is a fantastic guitar but unfortunately it will never play well if the truss rod doesn't work. I called and spoke to Andy (the manager) he apologized and said he would give me a refund and send me a return shipping label. I was a bit worried since I have never purchased anything from Butler Music but they didn't give me any hassle and refunded my money when they got the guitar back. Even though I had a bad experience with the guitar my overall experience with Andy was great and I would have no hesitation buying from them again. read more

Had an excellent experience with Butler Company. Got an awesome deal on my guitar. Not being local (and me being picky), I called in to ask a few questions. Amber was awesome and super helpful. She even offered to take a look at my guitar before shipping it out to make sure all was good. I now regularly scope out their inventory to help achieve my dream rig. Truly a first-class establishment. read more

Don't bother going. The owner, Jeff, seems to be a pathological liar, saying anything to get you into the store. 1) "We're only 20 minutes from the Harrah's"....they were 45 minutes without traffic...there went 1.5 hours of my life I won't get back. 2) Owner: "We have 6 or 7 Godin's in stock, I'm looking at the wall now and see the A12, A6, Acousticaster..." The store staff couldn't find a single Godin in the store (including looking through the unboxed stock), two had never heard of Godin, and one said the A12 was in the computer but he had never seen it. 3) All, including the while on the phone with the owner whom I spoke with on Saturday, tried to direct me to a Seagull guitar as they told me how good they were. Each time I stopped them in their tracks when I asked, "What's the name on the headstock?" What a sham and shame since I was prepared to purchase the A12 if I liked it. read more

I just recently purchased a 2410TG Gretsch Streamliner from Butler Music in Harrisonville, Mo, it by far one of the best buying experiences I have ever had ! I am 61 year's young and the customer service I received from Amber and the rest of the staff was second to none! I was greeted as soon as I came in and was treated like family! Amber was very attentive and listed to what my needs were, I told here which models I wanted to look at and within a few minutes she hade them out front and she had tuned them and in stands. Absolutely a top 5 purchase experience. The staff were all very knowledgeable and very helpful, I'm not sure where the negative reviews were coming from I guess some people just can't be satisfied no matter what, I'm in sales and I treat my customers very well and that was the experience i received from Butler Music,! I will definitely and highly recommend them to all of my music friends. There was no hassle or high pressure, very informative and courteous and extremely customer oriented. I traveled quite a distance to purchase from them and will do so again, in 61 years this was my first new guitar purchase and it will not be my last! Awesome Company and Awesome people. Don't let the negative Nancy's detour you from checking them out you won't regret it, my only regret is that I didn't find them sooner! Thank you Amber and the whole staff for providing me with an extremely completely satisfying customer experience! BUTLER MUSIC ROCKS!!! read more

Butler Music - Guitar Stores Near Me - Harrisonville, Missouri

I bought a Bass guitar from them over the phone. While all my usual sources (both online and local) were sold out and weren't expecting to get this guitar back in stock until sometime next year, Butler had it in stock and I got it within days. Wow was I surprised, the whole experience was a pleasure, the guitar arrived in perfect condition, and earlier than expected. It was so perfect I was able to use the guitar two days later in a show. read more

I purchased a Fender Guitar pack at an incredible price - much cheaper than any other site. It was delivered in just a few days and came in perfect new condition. The pack was missing a couple of extras , I called and the girl who answered was great and had it shipped out within an hour of me calling. Could not be happier with the purchase. read more

Butler Music - Fender FA-115 pack with stand, strap, travel bag, tuner, strings and picks (and 3 month Fender play subscription). - Guitar Stores Near Me - Harrisonville, Missouri

Amazing! My experience with Andy Gough and Butler Music in Butler, Missouri has been nothing short of fantastic! Old world customer service with incredibly competitive pricing- and I'm talking nationally competitive (I'm from Minneapolis)! If you want great pricing that rivals any internet pricing, PLUS, to buy from guys that know their stuff, sincerely value your business and care about your being completely satisfied? Butler Music is it! read more

Made purchase through Reverb. Guitar shipped and in great shape On a timely basis. Good transaction. The guitar actually played better than expected for being low end price wise. read more

Ordered a ukelele, was delivered an empty case and some stickers! The store is refusing to refund or provide the item I paid for. It took multiple contact attempts and a complaint on Amazon to receive a response. read more

Don't bid on their items on Ebay, they list their instruments for ridicules prices to get you to bid on it and at the last minute of the Ebay auction they outbid you by one dollar! You all have been warned read more

Received a beautiful Ortega flame mahogany soprano uke in the mail today from Butler Music. Beautifully packed and boxed and sent in record time. Great experience. read more

Sadly this Music store Is the most dishonest and amateurish I have ever had the misfortune to deal with. They sold me an Instrument described as "plays perfectly" when It arrived It was unplayable and completely broken. The seller knowing sold It that way and purposely misrepresented it. when I asked to return It they say sure but you have to pay return shipping even though It was their fault. That's because return shipping costs $200 for a Cello. If you are thinking of purchasing from this store I would strongly advise you to seriously think about shopping elsewhere. read more

recently we purchased a guitar from Butler Music (in Missouri) via amazon. It was not satisfactory and had several issues, it was also supposed to be BRAND NEW, we paid over $400.00 for it. When our money via the refund did not come we were concerned so we call amazon and they said to call the store (Butler Music) so our daughter did that, the told her they had it sitting in the back room for several days and just had not thought to get to it and send us our money, etc. We plan to contact the Missouri Attorney General's Office and we have spoke with our family attorney, and our bank. We also have read many reviews about Butler Music that say they are dishonest and that other customers have been scammed and ripped off on refunds and other financial matters, etc. We WILL NOT be a victim of any of these scams or rip offs, our attorney has assured us her and her firm will not allow this. We are hoping Butler Music will comply with the law and be honest enough to return our money as they are expected to. In the future beware....this could be you that gets scammed or ripped off. read more

Customer service Is non existent here, the products are overpriced,Poor quality and the staff are clueless.I will never shop here again.

they had 1 fender classic player strat, i was going to buy but after reading the reviews but i think not.