around two months ago i purchased a bob cat zero turn mower from them they loved me at that point…read morebecause they were making money on 6/28/22 i called the store to tell them the gas gauge was not working after being put on hold twice for an extended time the phone was answered by an employee named Scott who started chewing me out in a very very loud and disrespectful manner for calling because they were very busy i asked for the owners number and was told its not happening at which point he slammed the phone down in my ear so the moral to this story is they love you when they are making money but after that you are just trash that needs to be dealt with in the most disrespectful way possible to get rid of you so that they do not have to deal with you or the product you buy from them

Ordered a new fridge, washer, wall oven, dishwasher and some other things from there over the last…read moreyear. Overall the delivery installation service was good. I have had some issues with the card being charged twice and then refunded the extra charge. I also had an issue with the installer for the dishwasher bringing and installing the wrong dishwasher while I was not home and my wife was here. I didn't realize it until I got home. However, once I called customer service, they immediately fixed the problem and said that we could use the dishwasher that was installed that was a different brand, until we received the correct one the following week. However this was on the installation company and not a Lowe's representative. The installation company also took TEN days to install the dishwasher, which I felt was a long time! The delivery personnel that I met were very nice and respectful and the customer service were extremely nice and corrected the issue that we had. The overall value was pretty good considering everything that I bought. They also offer military discount which is something that more places should do. Especially when you are spending large amounts of money on appliances and projects. We will definitely still be using again despite the problems that we have encountered.

Purchased a new zero turn for delivery told it would be delivered by 1:00 did not arrive,then they…read moresaid 2:00 didn't arrive,called the store and was given the runaround,kept transferring me around to phones that never got answered finally after an hour and half talked to an assistant manager who was rude and unhelpful finally went back to the store and canceled the order.will never shop at a Lowe's store ever again

I have a new mantra: Mercy not wrath..I will probably NEVER do business with Royal Brass again…read more Purchased some hydraulic fittings just as they were closing . Landin (their one redeeming spark) was completely shocked when the office charged me $18 PER FITTING. (I purchase these fittings for less than $4 each normally.) Because the storm (yes, weather) was approaching, I told him I'd pay for them , but would probably be returning them in a couple days because the cost was insane. Indeed, we elected to return all ( waited the three days for the parts to arrive in the mail). Drove back to Royal Brass just to wait because only one person in the company is allowed to issue refunds -( convenient "corporate policy") she was at lunch. One hour first trip, one hr 30min second trip... THEN I'm told there is a 15% restocking fee! ! Are you freaking kidding me! Pathetic Customer concern! Do not do business with these people - they don't care about their customers!

From the owner: hydraulic hose, hose assembly, bulk hose, couplings, automotive, heavy equipment, mobile equipment,…read moreagriculture PTO, adapters, brass fittings, cable ties, fasteners, valves, quick disconnects, clamps, gauges, o-rings, tubing, black iron pipe fittings, electrical wire & terminals, battery cable, DOT brake hose, AC hose assembly

Best Hardware store in Hopkins County if not Western Kentucky. I'm always suprised at how much…read morethey have there! You wouldn't expect that big of a store to be in such a rural town. Chuck and Leslie are so nice, they're always willing to help me get what I need. Cant say how many times they think of something about the job that I forgot. They saved me a lot of trips and a lot of gas money!!! Hardest working people I ever met and you can tell they really care about the town too. I dont know what Nortonville would be without them- keep up the good work!

I had a flood and used AKS to replace my floors. Neil was great to work with. He coordinated the…read moreplumbing, flooring, and painting crews for the project. The painting and flooring crews were professional and polite. I highly recommend AKS.

Always answers the phone even on Christmas Day. Had some flooding problems and they took great care…read moreof us.