VERY disappointed with Carpet One. We have been customers for years, but they weren't willing to work with us on an issue that we feel could have been easily resolved, had they been reasonable.
We needed a (21 foot camper) kitchen & bathroom floor replaced. We went to the store, picked out a wood plank look vinyl flooring, & paid them $500 for the job, which was to include removal of the old vinyl, removing & replacing the toilet, & matching quarter round.
The installer arrived, we went out to greet him, noticed the piece of vinyl he was about to install, & realized it had been cut to run in the wrong direction, that is, planks ran from side to side, rather than along the length of the camper. We let him know that was not what we wanted.
He left to go back to the shop to discuss our dilemma with the boss.
The desk employee called us back, let us know that they could accommodate us, but that it would cost $145 more! We didn't feel that we should be charged any more than our original $500, as we already felt that was on the high side, & that it was their mistake. A carpet store should know that in that application, the"grain" should run the length of the camper, not look like a zillion short boards across that aisle.
We felt that if nothing else, they would have clarified how they intended to install it at the time of purchase, (since running a flooring store is their business, they probably have had this type of issue arise before.)
So anyway, the owners called back, & gave us the option of paying the full amount, or cancelling the job alltogether & refunding our $500.
Basically, they cut the piece of vinyl in the direction that suited them in order to avoid a remnant that they would have to try & sell later, with no consideration for our wishes.
It was very obvious that they didn't care about our wishes, or keeping our business.
Business must be very good for them to treat customers that way. So in the end, they lost a customer, & now have a remnant to sell...smart business tactic!
We will never do business with Carpet One again! read more