The haircut was good, but it took many times to get an appt, even when i stopped by in person. They…read morejust seemed to make it so hard. I walked in, and they wanted my to book online. I'm standing right in front of you??? I don't think they even see the contradiction: It does everything to make you FEEL like its a "old fashioned barbershop experience" yet they can't even tell you if you can have an appt when you walk in. Keep in mind, its not because it was busy, it was because....well. So today, i thought i'd go back, give it a try again. But when i called, on a Monday, to make an appt, i got some kind of run around, they now don't have my info, can't remember who I was, i don't have a "full and complete profile" and could I go on line and enter my credit card info to book an appt? The odd thing is, I work just a few blocks, and I could walk there, and it COULD be my regular barbershop, I was hoping to find an old barbershop. But for some reason, they just seem to mix high tech and a high stress and unwieldy appt process and think that it will "fit in" with the whole "Old fashioned" theme. But of course, it just doesn't. Sadly, I thought the concept and branding was so nice they could export it and open even more, but now i see what's missing. It looks like an old fashioned barbershop, but isn't.