Tony has been very helpful in the past. However recently for some reason he has ignored me when I…read moream in need of help due to being stranded. He was already supposed to be coming to do some work. He lied to me about parts not being in which was his excuse why he didn't show up. Then the very next day when I broke down due to the work that he never did and told me I should be fine. He flat out has ignored me for days. No common courtesy to send a quick 5 second text or a 15 second phone call... Just flat out being ignored. But yet during this time he still has reviews from other customers that he's doing jobd for while he was supposed to be doing mine. I'm very disappointed in him to say the least because I have relied on him and now I'll have to start the tedious process to find someone else. Sorry Tony but running a business involves communication and transparency.

From the owner: Alexander Mechanics offers home and roadside repairs. We are able to get you the best deal on…read morequality parts and availability when others aren’t. And guarantee you will be happy with the work provided. To all jobs that are not able to be handled by us you won’t pay for. We provide honest answers from someone who has been down the same road with vehicle problems and no knowledge of mechanics, that’s why I have preformed numerous jobs on many of vehicles for the last four and a half years. We hope to earn your Buisness and keep you on the road to happiness.

On my way from Houston to Dallas, my starter on my Jeep Grand Cherokee goes out. Thank God for…read moreChico's. They literally took my car right in and checked it, ordered the part, and started on it. Wow. Thank you guys sooooo much. Go see them if you need help with your car!

Took my Ram 3500 4-wheel drive dually in knowing it needed a new serpentine belt and water pump…read more It's now a little over a week later, 2nd time to hook up to a trailer, and it overheated again. Talked to Chico and he blamed the water leaking from the radiator cap and boiling water that we could hear on a bad gasket in the radiator cap. Had a different mechanic look at it who said they should have done a pressure test and replaced the thermostat... called Chico back and he said he only did what I told him was broken. If I was a mechanic I wouldn't need to take my vehicle to a shop to be repaired. I trusted Chico to fix what I knew was broken as well as anything else that might leave me and my kids stranded on the side of the road. Turns out the thermostat is stuck and there is possibly damage done to the head gaskets. I just spent another $2000 at this shop approximately a month ago on a brake job and some odds and ends repair.

My boyfriend and I were on a road trip from Houston to…read moreDallas for a festival. Unfortunately, about halfway into the trip, our engine light started flashing. We pulled over at a Buc-ee's and called a tow truck through Triple A. Jeff came to get us a couple hours later and kindly took us to a motel down the street (literally less than a mile) because we were uncomfortable with driving it in that condition. Jeff was super friendly and even waited for us to check into our room at the motel before he unloaded our car. Once unloaded, he gave us really helpful tips on how we could get our car taken care of first thing in the morning along with giving us his card/number. He even proceeded to text us the next morning at 7 AM to let us know he would be there at 730 AM to pick the car up. He arrived on time and loaded the car up and took it down the road to have it looked at early so we could get on our way. The people at the front desk were cordial and the other Jeff that worked on our car was very helpful and friendly. I didn't feel like anyone was trying to rip me off even though we were essentially stranded. Honest mechanic and staff make for a trustworthy business. I would 100% recommend them for any auto work or tow issues. They never tried to up sell me or pull any tricks even though we were in a bad situation in the middle of nowhere. Could have taken advantage of two young kids but instead just restored my faith in humanity and kindness. I had bad spark plugs and needed them replaced. Everything was done in an hour and a half and we walked out saving a lot of money. Thanks Jeff and Jeff for your help. We truly appreciate you helping us celebrate our New Years by not being stranded in Madisonville.

Worst company ever, I reached out for a towing service over an hour ago. I'm a woman and have been…read moreon the side of the highway for over an hour. The lady I spoke with never took my name, phone number, any of my information to get in contact with me. When I followed up to get an ETA, she said the tow truck passed me and didn't see me. I then got upset and asked why no one reached out to me? I asked are you even trying to help? She then hung up, I wouldn't recommend this company if you're in an emergency. 0 STARS

Professional, quick and efficient! Definitely saving their number in my phone!…read more These guys came and fixed a flat at my place of employment.

Everything about this shop is awesome. They keep you up to date on what is going on. They are…read morekind and polite. I will always go back!

Mark's Collision does auto repair!!! There's nothing worse than trying to find a good repair shop,…read moreand I was ecstatic to find out that Mark's Collision has added auto-repair service to their shop. The service I received was top-notch - no cutting corners here, and they were hundreds less than their competitors. I can't recommend this shop highly enough. If you're looking for a repair facility that has the latest in diagnostic equipment, and ASE certified know-how, then call Mark's Collision!

Mark and his wife are wonderful business owners and HONEST and consistent people. It's very hard to…read morefind trustable mechanics but I've been to Mark twice now and he always tells me how it is and fixes it right and FAST. It took him a few hours to replace my bumper completely and it looks amazing. He even realigned some things under my hood free of charge. Highly recommend!!!

I did receive what I needed, but the service from the parts department was quite unsatisfactory.read more

In December of 2024 we bought a new GMC Yukon. We came from out of town to look at the vehicle. The…read moresalesperson knew we were coming for at least 3 days. Upon arrival, the vehicle was very dirty, so there was no way we could tell any damage as we were told last minute that it did have 1800 miles already. The dealer said there is no discount for the milage. The salesperson was new, but wasn't sure about a lot of vehicle features. We were preapproved and have a credit rating of above 820. When we got to finance and wanted to put extra money down on a credit card, they said they couldn't do that. The finance lady then looked at us and said, "Some people charge the card then fight it and we lose money." It seemed really negative and directly meant for us, but she did say we could leave a deposit and they would hold it. We were pretty upset at her accusatory comment, so we left but came back 10 min later, since we did love the vehicle. As we left the check, the same finance person tried to talk the sales manager out of taking our check. We did end up buying the vehicle as it was the only diesel Yukon we could find (and apparently the dealer knew it). We completed the sale via phone call the next day since we were not going to deal with the same finance person again. The vehicle was delivered a few days later. The salesperson told us that all delivery drivers were "certified" in setting up the vehicle electronics. The driver that arrived said he had no idea how to help us set up the profiles. They also did not send a buyer's tag, so the vehicle had to sit in our driveway for 3 days while we waited for them to mail it. The vehicle had not been washed, and we should have refused delivery until it was washed because we did find scratches near the tailgate when it was cleaned. It also was delivered with only 1/2 tank of gas, windshield washer fluid and the DEF were almost empty. Although it's not expensive stuff, it just shows the lack of concern from the dealer. Additionally, the LoJack system was missing a piece of hardware that the dealer forgot to update, so they said we would have to drive the 3 hours (each way) back to them. We did drive 6 hours to return the vehicle, and you would have thought they would have offered an apology, lunch, gas money, or something, but NOPE. Later we could not figure out how to activate an option, called the salesperson and he didn't know so told us he was transferring us to service because they know everything about the vehicles. The service guy told us that he didn't know anything about GMC, he was a Dodge mechanic and had just been moved over because everyone had quit. The guy that delivered the vehicle also told us that this dealership has a very high turnover rate. It seems to me that this dealership doesn't have much money, they don't train their sales staff, and don't care about the customer once the sale is completed. We did send an email to the sales manager but never heard anything back. We love the vehicle; just wish we had bought it somewhere else. GMC vehicles are great, but do yourself a favor and buy somewhere else. Mr. Creighton, I did get your response on my google review, but the email, brianc@hensonfac.com shows to be invalid or unavailable. You should have my contact number on the dealership paperwork. Please contact me.

Our son needed a very simple repair on a Sunday because he broke down driving to Dallas from…read moreCollege Station. We knew what needed to be repaired so we located the parts and Darps agreed to pick up the parts and bring to my son's location and do the repair. The parts costed $60. The repair took less than 30 minutes. They charged my son $500 !!!!! Because he was in a desperate situation, they totally took advantage of him! Unbelievable! shame on them!

From the owner: We are a small business with large experience. Motors, transmission, to the smallest we are here…read moreto serve our customers. We have 24 hours repair, and lockout services.

My mother went to them to get her car serviced and the quote she got was ridiculous they told her…read moreshe needed synthetic oil for her car and she doesn't. Quoting her 200 plus dollars extra on a service that should include the oil change in the already high priced service.